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aap3 ITSM Presentation
- 1. IT Service Management (ITSM)
- 8. ITSM Deployment Method Where are we now? What is the vision? How do we keep the momentum? Where do we want to be? How do we get where we want to be? How do we check we have achieved our targets? Measurements & Metrics Process Improvement Measurable Targets Assessments High level Business Objectives