SlideShare une entreprise Scribd logo
1  sur  15
SUCCESS in TELE SALES with … C.E.R.D.A.S and Effective Frame We Are A Designer for People Development Program www.humanikaconsulting.com
Background Persainganbisnis yang sangatketatmenuntuttiapperusahaanuntukdapatbersaingdengancerdasdanefektif. Penggunaantelepondalampenjualan, merupakansalahsatuteknis yang CERDAS danefektif. Diperlukanketrampilankhusus agar dapatmenggunakandanmenguasaiteknikbertelpondengan CERDAS danefektif
Objectives MemilikikemampuanmembuatperencanaanSales Callsecaramatangdenganmenghadirkan data yang terkinidanakuratterkaitdenganproduk yang dijual. Mampumembangunkomunikasi yang CERDAS danefektifsertahangatuntukmembangun Brand produktersebutdankepercayaankonsumen. Dan yang terpentingadalahmembangunmentalitas yang berorientasipada mental SOBAT
Apaitu CERDAS ? Competency of Salesperson (based on SOBAT) Empowered your Interpersonal Skill Repackage and start to sell yourself Developing Trust As A Friend Seing Complaint as A Gift
Effective Doing everything in effective way, remember : QoS(Quality of Service) = HS(Hard Skill) + SS(Soft Skill) P(Price)xT(Time)xH(Hazel)
Dan ApaItu SOBAT ? SemuaOrangbisaHebat, termasukdirikitasendiri… SOBAT’s Value : Integrity, Abundance Mentality, and Maturity
Sales Person  Profile S O T CERDAS B A Quality of Service
Modules Description for 16 Hours of Training
Sikap Mental PemenangSeorangCompetency of Sales Person: Untuksiapakeberhasilanitu? Motivasimiliksiapa? Bersikappositifdan professional, nilaibarudisiplindalampekerjaanmenjual. DenganmenggunkanSOBAT’s Value
2. Empoweredyour interpersonal skill, yaitu : mengenalidiri dan mengotimalkandalammembangunhubunganmelalui media komunikasi dan membangunpemahamanakankebutuhandarioranglaindengan cara mengenalpembeli Anda.
3. Repackage and starttosellyourself, yaitubagaimanamampumenjualdiri Anda: Seberaparamahkah Anda? Apakah Anda layakdipercaya? Apakahsuara Anda mendatangkankegembiraan? Yang V.I.T.A.L. dalamVoice Anda, MelakukanCross-Up SellingdalamPenjualan Anda melaluiTelepon. LakukanPenutupanSekarang, atauAndatidakakanpernahmendapat order. Tanda-tanda membeli yang harus Anda cermati. LangkahTAMBAT yang harussegera Anda lakukan.
4. Developing Trust, yaitumenanganikeraguandanmeyakinkanpelanggan: Keraguan, keberatandanpenolakandariPelanggan. BagaimanaAndamengatasinya? MampukahAndamelunakkankekerasanhatimereka? MampukahAndamenghapuskeraguanmereka? Langkah READYuntukmengatasipenolakan
5. As A Friend, yaitumenjadiSahabat dan Penolong: Apakah Anda sanggupmemenuhikeinginan dan harapanpelanggan? ApakahAndadapatmenyelesaikanpermasalahanpelangganmelaluiprodukdanjasa yang Andamiliki?
6. 	SeeingComplaint as a gift, yaitumengubahKomplainmenjadiSarana/PintuMasukMenjual(convertingComplaintintoSelling)
SOBAT FOR BETTER …

Contenu connexe

Similaire à Sucess in telesales

Training Moduls_Alfa Maulana_JGSC
Training Moduls_Alfa Maulana_JGSCTraining Moduls_Alfa Maulana_JGSC
Training Moduls_Alfa Maulana_JGSC
Alfa Maulana
 

Similaire à Sucess in telesales (20)

(2022) Silabus Training "Succesfuly MOTIVATING The Sales Person" di Era Digit...
(2022) Silabus Training "Succesfuly MOTIVATING The Sales Person" di Era Digit...(2022) Silabus Training "Succesfuly MOTIVATING The Sales Person" di Era Digit...
(2022) Silabus Training "Succesfuly MOTIVATING The Sales Person" di Era Digit...
 
Silabus Pelatihan _"Professional SALESMANSHIP For Manager & Supervisor" in Di...
Silabus Pelatihan _"Professional SALESMANSHIP For Manager & Supervisor" in Di...Silabus Pelatihan _"Professional SALESMANSHIP For Manager & Supervisor" in Di...
Silabus Pelatihan _"Professional SALESMANSHIP For Manager & Supervisor" in Di...
 
(2022) Silabus Training _"Effective CUSTOMER RELATIONSHIP MANAGEMENT (CRM)" t...
(2022) Silabus Training _"Effective CUSTOMER RELATIONSHIP MANAGEMENT (CRM)" t...(2022) Silabus Training _"Effective CUSTOMER RELATIONSHIP MANAGEMENT (CRM)" t...
(2022) Silabus Training _"Effective CUSTOMER RELATIONSHIP MANAGEMENT (CRM)" t...
 
(2021) Silabus Training "Marketing and Selling Management for B2B (Business t...
(2021) Silabus Training "Marketing and Selling Management for B2B (Business t...(2021) Silabus Training "Marketing and Selling Management for B2B (Business t...
(2021) Silabus Training "Marketing and Selling Management for B2B (Business t...
 
Iklan untuk marketing
Iklan untuk marketingIklan untuk marketing
Iklan untuk marketing
 
Silabus Training _"Effective BUSINESS COMMUNICATION and NEGOTIATION SKILL in...
Silabus Training _"Effective  BUSINESS COMMUNICATION and NEGOTIATION SKILL in...Silabus Training _"Effective  BUSINESS COMMUNICATION and NEGOTIATION SKILL in...
Silabus Training _"Effective BUSINESS COMMUNICATION and NEGOTIATION SKILL in...
 
Lean Market Validation
Lean Market Validation Lean Market Validation
Lean Market Validation
 
(2022) Silabus Training "SMART Interpersonal & Relationship Skill" for Mark...
(2022) Silabus Training  "SMART Interpersonal & Relationship Skill"  for Mark...(2022) Silabus Training  "SMART Interpersonal & Relationship Skill"  for Mark...
(2022) Silabus Training "SMART Interpersonal & Relationship Skill" for Mark...
 
(2021) Silabus Pelatihan "Effective SALESMANSHIP COMMUNICATION Skill and NEGO...
(2021) Silabus Pelatihan "Effective SALESMANSHIP COMMUNICATION Skill and NEGO...(2021) Silabus Pelatihan "Effective SALESMANSHIP COMMUNICATION Skill and NEGO...
(2021) Silabus Pelatihan "Effective SALESMANSHIP COMMUNICATION Skill and NEGO...
 
(2021) Silabus Training "Successfuly Managing The SALES FORCE for Manager and...
(2021) Silabus Training "Successfuly Managing The SALES FORCE for Manager and...(2021) Silabus Training "Successfuly Managing The SALES FORCE for Manager and...
(2021) Silabus Training "Successfuly Managing The SALES FORCE for Manager and...
 
(2022) Silabus Training "Effective SALES COMMUNICATION Skill and NEGOTIATING...
(2022) Silabus Training  "Effective SALES COMMUNICATION Skill and NEGOTIATING...(2022) Silabus Training  "Effective SALES COMMUNICATION Skill and NEGOTIATING...
(2022) Silabus Training "Effective SALES COMMUNICATION Skill and NEGOTIATING...
 
Training Moduls_Alfa Maulana_JGSC
Training Moduls_Alfa Maulana_JGSCTraining Moduls_Alfa Maulana_JGSC
Training Moduls_Alfa Maulana_JGSC
 
Silabus Pelatihan_"Effective Self-DEVELOPMENT for Optimal Performance"_di Era...
Silabus Pelatihan_"Effective Self-DEVELOPMENT for Optimal Performance"_di Era...Silabus Pelatihan_"Effective Self-DEVELOPMENT for Optimal Performance"_di Era...
Silabus Pelatihan_"Effective Self-DEVELOPMENT for Optimal Performance"_di Era...
 
Silabus Training "Effective MARKETING & SALES PLANNING" Perbankan di Era Dig...
Silabus Training "Effective  MARKETING & SALES PLANNING" Perbankan di Era Dig...Silabus Training "Effective  MARKETING & SALES PLANNING" Perbankan di Era Dig...
Silabus Training "Effective MARKETING & SALES PLANNING" Perbankan di Era Dig...
 
Company Profile Pronusa Creative Indonesia
Company Profile Pronusa Creative IndonesiaCompany Profile Pronusa Creative Indonesia
Company Profile Pronusa Creative Indonesia
 
89a. Silabus Pelatihan_Effective Public Speaking & Personal Branding Developm...
89a. Silabus Pelatihan_Effective Public Speaking & Personal Branding Developm...89a. Silabus Pelatihan_Effective Public Speaking & Personal Branding Developm...
89a. Silabus Pelatihan_Effective Public Speaking & Personal Branding Developm...
 
Silabus Pelatihan "Manajemen KASIR INOVATIF"
Silabus Pelatihan "Manajemen KASIR INOVATIF"Silabus Pelatihan "Manajemen KASIR INOVATIF"
Silabus Pelatihan "Manajemen KASIR INOVATIF"
 
P5 KEBEKERJAAN - AKU SIAP KERJA.pdf
P5 KEBEKERJAAN - AKU SIAP KERJA.pdfP5 KEBEKERJAAN - AKU SIAP KERJA.pdf
P5 KEBEKERJAAN - AKU SIAP KERJA.pdf
 
Jasa Digital Marketing Terbaik Di Jakarta
Jasa Digital Marketing Terbaik Di JakartaJasa Digital Marketing Terbaik Di Jakarta
Jasa Digital Marketing Terbaik Di Jakarta
 
(2022) Silabus Pelatihan "Cara CERDAS BERIKLAN dengan Konten Soft Selling"
(2022) Silabus Pelatihan "Cara CERDAS BERIKLAN dengan Konten Soft Selling"(2022) Silabus Pelatihan "Cara CERDAS BERIKLAN dengan Konten Soft Selling"
(2022) Silabus Pelatihan "Cara CERDAS BERIKLAN dengan Konten Soft Selling"
 

Plus de Seta Wicaksana

Transformasi menuju SDM Unggul dalam Era VUCA
Transformasi menuju SDM Unggul dalam Era VUCATransformasi menuju SDM Unggul dalam Era VUCA
Transformasi menuju SDM Unggul dalam Era VUCA
Seta Wicaksana
 

Plus de Seta Wicaksana (20)

Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
Perspektif Psikologi dalam Perubahan Organisasi
Perspektif Psikologi dalam Perubahan OrganisasiPerspektif Psikologi dalam Perubahan Organisasi
Perspektif Psikologi dalam Perubahan Organisasi
 
Organizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessOrganizational Structure Running A Successful Business
Organizational Structure Running A Successful Business
 
Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...
 
Understanding Business Function and Business Process
Understanding Business Function and Business ProcessUnderstanding Business Function and Business Process
Understanding Business Function and Business Process
 
HC Company Profile 2024 Excellence Journey
HC Company Profile 2024 Excellence JourneyHC Company Profile 2024 Excellence Journey
HC Company Profile 2024 Excellence Journey
 
Business Strategy Creating and Sustaining Competitive Advantages
Business Strategy Creating and Sustaining Competitive AdvantagesBusiness Strategy Creating and Sustaining Competitive Advantages
Business Strategy Creating and Sustaining Competitive Advantages
 
Strategic Management Organization objective with Appreciative Inquiry
Strategic Management Organization objective with Appreciative InquiryStrategic Management Organization objective with Appreciative Inquiry
Strategic Management Organization objective with Appreciative Inquiry
 
Developing Organization's Vision, Mission and Values
Developing Organization's Vision, Mission and ValuesDeveloping Organization's Vision, Mission and Values
Developing Organization's Vision, Mission and Values
 
The Future of Business, Organization and HRM
The Future of Business, Organization and HRMThe Future of Business, Organization and HRM
The Future of Business, Organization and HRM
 
Transformasi menuju SDM Unggul dalam Era VUCA
Transformasi menuju SDM Unggul dalam Era VUCATransformasi menuju SDM Unggul dalam Era VUCA
Transformasi menuju SDM Unggul dalam Era VUCA
 
Using Workload Analysis for Manpower Planning
Using Workload Analysis for Manpower PlanningUsing Workload Analysis for Manpower Planning
Using Workload Analysis for Manpower Planning
 
The Talent Management Navigator Performance Management
The Talent Management Navigator Performance ManagementThe Talent Management Navigator Performance Management
The Talent Management Navigator Performance Management
 
Integrating Talent Management Practices
Integrating Talent Management PracticesIntegrating Talent Management Practices
Integrating Talent Management Practices
 
Changing Group to High Performing Teams with SOBATWAY through coaching
Changing Group to High Performing Teams with SOBATWAY through coachingChanging Group to High Performing Teams with SOBATWAY through coaching
Changing Group to High Performing Teams with SOBATWAY through coaching
 
Changing Group to High Performing Teams with SOBATWAY through Leading
Changing Group to High Performing Teams with SOBATWAY through LeadingChanging Group to High Performing Teams with SOBATWAY through Leading
Changing Group to High Performing Teams with SOBATWAY through Leading
 
Changing Group to High Performing Teams with SOBATWAY through Participating
Changing Group to High Performing Teams with SOBATWAY through ParticipatingChanging Group to High Performing Teams with SOBATWAY through Participating
Changing Group to High Performing Teams with SOBATWAY through Participating
 
Changing Group to High Performing Teams with SOBATWAY (Intro)
Changing Group to High Performing Teams with SOBATWAY (Intro)Changing Group to High Performing Teams with SOBATWAY (Intro)
Changing Group to High Performing Teams with SOBATWAY (Intro)
 
SMART dalam Mengelola Proyek (Project Management)
SMART dalam Mengelola Proyek (Project Management)SMART dalam Mengelola Proyek (Project Management)
SMART dalam Mengelola Proyek (Project Management)
 
Sehat Mental dalam Perubahan dengan SOBATWAY
Sehat Mental dalam Perubahan dengan SOBATWAY Sehat Mental dalam Perubahan dengan SOBATWAY
Sehat Mental dalam Perubahan dengan SOBATWAY
 

Dernier

Supplier Genteng Atap Rumah Modern Kirim ke Malang
Supplier Genteng Atap Rumah Modern Kirim ke MalangSupplier Genteng Atap Rumah Modern Kirim ke Malang
Supplier Genteng Atap Rumah Modern Kirim ke Malang
gentengcor outdoor
 
@#*MPT Kit*^^ In Doha Qatar*^^+27737758557^ ??₵*^Sell original abortion medic...
@#*MPT Kit*^^ In Doha Qatar*^^+27737758557^ ??₵*^Sell original abortion medic...@#*MPT Kit*^^ In Doha Qatar*^^+27737758557^ ??₵*^Sell original abortion medic...
@#*MPT Kit*^^ In Doha Qatar*^^+27737758557^ ??₵*^Sell original abortion medic...
b54037163
 
In Doha*&QATAR^*[☎️+2773-7758-557]]@ @# Abortion pills for sale in Doha Qatar...
In Doha*&QATAR^*[☎️+2773-7758-557]]@ @# Abortion pills for sale in Doha Qatar...In Doha*&QATAR^*[☎️+2773-7758-557]]@ @# Abortion pills for sale in Doha Qatar...
In Doha*&QATAR^*[☎️+2773-7758-557]]@ @# Abortion pills for sale in Doha Qatar...
b54037163
 
ATRIUM GAMING : SLOT GACOR MUDAH MENANG 2024 TERBARU
ATRIUM GAMING : SLOT GACOR MUDAH MENANG 2024 TERBARUATRIUM GAMING : SLOT GACOR MUDAH MENANG 2024 TERBARU
ATRIUM GAMING : SLOT GACOR MUDAH MENANG 2024 TERBARU
sayangkamuu240203
 
Hub. 0821 4281 1002, Rekomendasi Restoran Rumah Makan Kulineran Warung Depot ...
Hub. 0821 4281 1002, Rekomendasi Restoran Rumah Makan Kulineran Warung Depot ...Hub. 0821 4281 1002, Rekomendasi Restoran Rumah Makan Kulineran Warung Depot ...
Hub. 0821 4281 1002, Rekomendasi Restoran Rumah Makan Kulineran Warung Depot ...
syafiraw266
 
Obat Aborsi Surabaya WA 082223109953 Jual Obat Aborsi Cytotec Asli Di Surabaya
Obat Aborsi Surabaya WA 082223109953 Jual Obat Aborsi Cytotec Asli Di SurabayaObat Aborsi Surabaya WA 082223109953 Jual Obat Aborsi Cytotec Asli Di Surabaya
Obat Aborsi Surabaya WA 082223109953 Jual Obat Aborsi Cytotec Asli Di Surabaya
Obat Aborsi Surabaya Cytotec Asli Di Surabaya
 

Dernier (20)

UNIKBET : Bandar Slot Gacor Pragmatic Play Deposit Pakai Bank Mega Bonus Berl...
UNIKBET : Bandar Slot Gacor Pragmatic Play Deposit Pakai Bank Mega Bonus Berl...UNIKBET : Bandar Slot Gacor Pragmatic Play Deposit Pakai Bank Mega Bonus Berl...
UNIKBET : Bandar Slot Gacor Pragmatic Play Deposit Pakai Bank Mega Bonus Berl...
 
Supplier Genteng Atap Rumah Modern Kirim ke Malang
Supplier Genteng Atap Rumah Modern Kirim ke MalangSupplier Genteng Atap Rumah Modern Kirim ke Malang
Supplier Genteng Atap Rumah Modern Kirim ke Malang
 
Pengolahan Air Umpan Boiler untuk pabrik kelapa sawit
Pengolahan Air Umpan Boiler untuk pabrik kelapa sawitPengolahan Air Umpan Boiler untuk pabrik kelapa sawit
Pengolahan Air Umpan Boiler untuk pabrik kelapa sawit
 
@#*MPT Kit*^^ In Doha Qatar*^^+27737758557^ ??₵*^Sell original abortion medic...
@#*MPT Kit*^^ In Doha Qatar*^^+27737758557^ ??₵*^Sell original abortion medic...@#*MPT Kit*^^ In Doha Qatar*^^+27737758557^ ??₵*^Sell original abortion medic...
@#*MPT Kit*^^ In Doha Qatar*^^+27737758557^ ??₵*^Sell original abortion medic...
 
6. CONTAINER (MATKUL CARGO HANDLING) .ppt
6. CONTAINER (MATKUL CARGO HANDLING) .ppt6. CONTAINER (MATKUL CARGO HANDLING) .ppt
6. CONTAINER (MATKUL CARGO HANDLING) .ppt
 
In Doha*&QATAR^*[☎️+2773-7758-557]]@ @# Abortion pills for sale in Doha Qatar...
In Doha*&QATAR^*[☎️+2773-7758-557]]@ @# Abortion pills for sale in Doha Qatar...In Doha*&QATAR^*[☎️+2773-7758-557]]@ @# Abortion pills for sale in Doha Qatar...
In Doha*&QATAR^*[☎️+2773-7758-557]]@ @# Abortion pills for sale in Doha Qatar...
 
ppt kelompok 3 bentuk bentuk organisasi.pptx
ppt kelompok 3 bentuk bentuk organisasi.pptxppt kelompok 3 bentuk bentuk organisasi.pptx
ppt kelompok 3 bentuk bentuk organisasi.pptx
 
"Bawal99: Menikmati Sensasi Taruhan Olahraga Online dengan Aman dan Nyaman"
"Bawal99: Menikmati Sensasi Taruhan Olahraga Online dengan Aman dan Nyaman""Bawal99: Menikmati Sensasi Taruhan Olahraga Online dengan Aman dan Nyaman"
"Bawal99: Menikmati Sensasi Taruhan Olahraga Online dengan Aman dan Nyaman"
 
APAKAH LOGISTIK SIAP UNTUK PERTUMBUHAN? Michael Rada
APAKAH LOGISTIK SIAP UNTUK PERTUMBUHAN? Michael RadaAPAKAH LOGISTIK SIAP UNTUK PERTUMBUHAN? Michael Rada
APAKAH LOGISTIK SIAP UNTUK PERTUMBUHAN? Michael Rada
 
ATRIUM GAMING : SLOT GACOR MUDAH MENANG 2024 TERBARU
ATRIUM GAMING : SLOT GACOR MUDAH MENANG 2024 TERBARUATRIUM GAMING : SLOT GACOR MUDAH MENANG 2024 TERBARU
ATRIUM GAMING : SLOT GACOR MUDAH MENANG 2024 TERBARU
 
BAMBUHOKI88 Situs Game Gacor Menggunakan Doku Mudah Jackpot Besar
BAMBUHOKI88 Situs Game Gacor Menggunakan Doku Mudah Jackpot BesarBAMBUHOKI88 Situs Game Gacor Menggunakan Doku Mudah Jackpot Besar
BAMBUHOKI88 Situs Game Gacor Menggunakan Doku Mudah Jackpot Besar
 
Hub. 0821 4281 1002, Rekomendasi Restoran Rumah Makan Kulineran Warung Depot ...
Hub. 0821 4281 1002, Rekomendasi Restoran Rumah Makan Kulineran Warung Depot ...Hub. 0821 4281 1002, Rekomendasi Restoran Rumah Makan Kulineran Warung Depot ...
Hub. 0821 4281 1002, Rekomendasi Restoran Rumah Makan Kulineran Warung Depot ...
 
Obat Aborsi Surabaya WA 082223109953 Jual Obat Aborsi Cytotec Asli Di Surabaya
Obat Aborsi Surabaya WA 082223109953 Jual Obat Aborsi Cytotec Asli Di SurabayaObat Aborsi Surabaya WA 082223109953 Jual Obat Aborsi Cytotec Asli Di Surabaya
Obat Aborsi Surabaya WA 082223109953 Jual Obat Aborsi Cytotec Asli Di Surabaya
 
LAPORAN HASIL OBSERVASI ENGLISH COURSE (1).docx
LAPORAN HASIL OBSERVASI ENGLISH COURSE (1).docxLAPORAN HASIL OBSERVASI ENGLISH COURSE (1).docx
LAPORAN HASIL OBSERVASI ENGLISH COURSE (1).docx
 
Pelembagaan Badan Usaha Milik Desa (BUMDes)ppt
Pelembagaan Badan Usaha Milik Desa (BUMDes)pptPelembagaan Badan Usaha Milik Desa (BUMDes)ppt
Pelembagaan Badan Usaha Milik Desa (BUMDes)ppt
 
analisa kelayakan bisnis aspek keuangan.
analisa kelayakan bisnis aspek keuangan.analisa kelayakan bisnis aspek keuangan.
analisa kelayakan bisnis aspek keuangan.
 
Distribtor,Pengrajin,Jual,grosir sepatu 7 pe,WA ,0812-9838-0434 (telkomsel) N...
Distribtor,Pengrajin,Jual,grosir sepatu 7 pe,WA ,0812-9838-0434 (telkomsel) N...Distribtor,Pengrajin,Jual,grosir sepatu 7 pe,WA ,0812-9838-0434 (telkomsel) N...
Distribtor,Pengrajin,Jual,grosir sepatu 7 pe,WA ,0812-9838-0434 (telkomsel) N...
 
abortion pills in Kuwait City+966572737505 get Cytotec
abortion pills in Kuwait City+966572737505 get Cytotecabortion pills in Kuwait City+966572737505 get Cytotec
abortion pills in Kuwait City+966572737505 get Cytotec
 
UNIKBET : Link Slot Gacor Pragmatic Play Ada Deposit Via I-Saku Bonus New Mem...
UNIKBET : Link Slot Gacor Pragmatic Play Ada Deposit Via I-Saku Bonus New Mem...UNIKBET : Link Slot Gacor Pragmatic Play Ada Deposit Via I-Saku Bonus New Mem...
UNIKBET : Link Slot Gacor Pragmatic Play Ada Deposit Via I-Saku Bonus New Mem...
 
Administrasi Kelompok Tani atau kelompok wanita tani
Administrasi Kelompok Tani  atau kelompok wanita taniAdministrasi Kelompok Tani  atau kelompok wanita tani
Administrasi Kelompok Tani atau kelompok wanita tani
 

Sucess in telesales

  • 1. SUCCESS in TELE SALES with … C.E.R.D.A.S and Effective Frame We Are A Designer for People Development Program www.humanikaconsulting.com
  • 2. Background Persainganbisnis yang sangatketatmenuntuttiapperusahaanuntukdapatbersaingdengancerdasdanefektif. Penggunaantelepondalampenjualan, merupakansalahsatuteknis yang CERDAS danefektif. Diperlukanketrampilankhusus agar dapatmenggunakandanmenguasaiteknikbertelpondengan CERDAS danefektif
  • 3. Objectives MemilikikemampuanmembuatperencanaanSales Callsecaramatangdenganmenghadirkan data yang terkinidanakuratterkaitdenganproduk yang dijual. Mampumembangunkomunikasi yang CERDAS danefektifsertahangatuntukmembangun Brand produktersebutdankepercayaankonsumen. Dan yang terpentingadalahmembangunmentalitas yang berorientasipada mental SOBAT
  • 4. Apaitu CERDAS ? Competency of Salesperson (based on SOBAT) Empowered your Interpersonal Skill Repackage and start to sell yourself Developing Trust As A Friend Seing Complaint as A Gift
  • 5. Effective Doing everything in effective way, remember : QoS(Quality of Service) = HS(Hard Skill) + SS(Soft Skill) P(Price)xT(Time)xH(Hazel)
  • 6. Dan ApaItu SOBAT ? SemuaOrangbisaHebat, termasukdirikitasendiri… SOBAT’s Value : Integrity, Abundance Mentality, and Maturity
  • 7. Sales Person Profile S O T CERDAS B A Quality of Service
  • 8. Modules Description for 16 Hours of Training
  • 9. Sikap Mental PemenangSeorangCompetency of Sales Person: Untuksiapakeberhasilanitu? Motivasimiliksiapa? Bersikappositifdan professional, nilaibarudisiplindalampekerjaanmenjual. DenganmenggunkanSOBAT’s Value
  • 10. 2. Empoweredyour interpersonal skill, yaitu : mengenalidiri dan mengotimalkandalammembangunhubunganmelalui media komunikasi dan membangunpemahamanakankebutuhandarioranglaindengan cara mengenalpembeli Anda.
  • 11. 3. Repackage and starttosellyourself, yaitubagaimanamampumenjualdiri Anda: Seberaparamahkah Anda? Apakah Anda layakdipercaya? Apakahsuara Anda mendatangkankegembiraan? Yang V.I.T.A.L. dalamVoice Anda, MelakukanCross-Up SellingdalamPenjualan Anda melaluiTelepon. LakukanPenutupanSekarang, atauAndatidakakanpernahmendapat order. Tanda-tanda membeli yang harus Anda cermati. LangkahTAMBAT yang harussegera Anda lakukan.
  • 12. 4. Developing Trust, yaitumenanganikeraguandanmeyakinkanpelanggan: Keraguan, keberatandanpenolakandariPelanggan. BagaimanaAndamengatasinya? MampukahAndamelunakkankekerasanhatimereka? MampukahAndamenghapuskeraguanmereka? Langkah READYuntukmengatasipenolakan
  • 13. 5. As A Friend, yaitumenjadiSahabat dan Penolong: Apakah Anda sanggupmemenuhikeinginan dan harapanpelanggan? ApakahAndadapatmenyelesaikanpermasalahanpelangganmelaluiprodukdanjasa yang Andamiliki?
  • 14. 6. SeeingComplaint as a gift, yaitumengubahKomplainmenjadiSarana/PintuMasukMenjual(convertingComplaintintoSelling)