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e2e People Practices


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e2e People Practices

  1. 1. ISO 9001:2000 Certified<br />e2e people practices is management consulting firm focused on providing business solutionsthrough people.<br />Education<br />BFSI<br />Media<br />Health Care <br />Hospitality <br />IT/ITes<br />Infrastructure <br />Sector <br />Specialization<br />www.e2epeoplepractices.com<br />
  2. 2. In the next slides you will see<br />
  3. 3. What makes us Unique<br />Business <br />Audits<br /> Building Organizational Capabilities<br />ISO 9001:2000 Certified<br /> Traditional Approach<br />e2e Approach<br />Itemized Transaction<br />Transformational Support<br />Builds on what is present<br />Looks for what is missing<br />Focuses on solutions<br />Dwelves on problems<br />Identifies causes of problems, weaknesses etc.<br />Drives causes of success and opportunity areas<br />Raises expectations, which if not acted upon, lead to discontent and system collapse<br />Creates positive energy by aligning towards a common purpose <br />
  4. 4. Our 3 Dimensional model<br />A peek into the ‘e2e Methodology’<br />Transformation… <br /> of the people…<br /> by the people…<br /> through the people…<br />
  5. 5. e2e’s mainstay<br />Alignment<br />Individual<br />Excellence<br />Process Excellence<br />Centres of Excellence<br />Vision & Goal<br />Audits<br />Human Connect Processes<br />Surveys<br />Quality Integration Processes<br />Business Processes & Models<br />Research<br /><ul><li>Training Programs & Workshops
  6. 6. Governance
  7. 7. Delta Improvements
  8. 8. Board Participation
  9. 9. Interventions
  10. 10. FGDs
  11. 11. Business Models
  12. 12. Counseling
  13. 13. Certifications
  14. 14. Coaching & Mentoring
  15. 15. Functional Dashboards
  16. 16. MDPs & EDPs</li></li></ul><li>Our Delivery Methodology<br />1<br />Client Requirement Analysis<br />2<br />Establish & Benchmark Deliveries<br />Assemble Solutioning Experts<br />3<br />Industry Study<br />Organization Audit<br />Identified ‘Project stake holders’ Survey<br />4<br />Develop & Implement Solutions<br />Map & Assess Impact<br />5<br />
  17. 17. HR Audits & HR Technical Training<br />Culture Change Interventions<br />Assessments <br />& Leadership <br />Development<br />Pioneering P-CMM Unique Trainings<br />&<br />Awards<br />360 Degree Leader Appraisals & Comp & Ben Surveys<br />Our Examples of Success<br />ISO 9001:2000 Certified<br />Building HR Capabilities<br />
  18. 18. Transformation… of the people…<br />
  19. 19. Case Study I Achieving Individual Excellence<br />A leading global product firm, headquartered outside India with Software Support Operations based in India<br />Goal<br />Integrating the “Global Culture” into Indian Operations <br />Challenges<br /><ul><li> Execution team interacts Overseas for every decision
  20. 20. The HR division is traditionally run and therefore the learning platforms are less integrated and based of reactive feedback</li></ul>Our Immediate Task<br />Identify the majority employee segment that can positively influence employees at all levels of hierarchy as Change Agents<br />
  21. 21. Case Study I Achieving Individual Excellence<br />Construct Based On<br /><ul><li>Organization study
  22. 22. Tools used:
  23. 23. Structured Questionnaire
  24. 24. Structured Focus Group Discussions with Sample Employees from the Operations Team
  25. 25. Understanding the Induction Programs and other training programs conducted
  26. 26. Inputs from:
  27. 27. Incorporating suggestions from Industry Experts on Managing Cultural Changes
  28. 28. Understanding of current systems</li></ul>Outcome<br />Meta Framework on ‘Ownership’ developed | Intensive 3 Days Workshop Rolled Out <br />Pre & Post Assessment to track Effectiveness<br />Resulting in: <br /> Engaged Employees | Better Appreciation of Different Cultures |Improved Learning (20%)<br />
  29. 29. Transformation… by the people…<br />
  30. 30. Case Study IIAchieving Process Excellence<br />An emerging Private Sector Bank, with more than 50 years of history and high rural presence with close to 200 branches<br />Goal<br />Assess policies and processes and employee engagement to make ready a platform for smooth transition of cultures <br />Challenges<br /><ul><li> Frequent changes in the management has been the norm
  31. 31. More than half of its staff is of an average age of 45 + years
  32. 32. Wants exponential growth in a short span
  33. 33. HR Department run very traditionally with strict adherence to IBA Norms</li></ul>Our Immediate Task<br />Devise an Inclusive ‘Employee Engaged’ Framework that creates a win-win for all ‘stake holders’ and motivates all employees to perform<br />
  34. 34. Construct Based On<br /><ul><li>Organization study
  35. 35. Climate Study was conducted
  36. 36. One-on-Ones with employees across all levels and across all geographies
  37. 37. Focus Group Discussions on ‘solutioning’
  38. 38. Meetings with In-transition management
  39. 39. Group Discussions with Union Leaders
  40. 40. Meeting with HRD to Understand Existing Policies And Procedures
  41. 41. Inputs from:
  42. 42. Incorporating suggestions from Industry Experts on Managing Cultural Changes
  43. 43. Best Practices at New Generation Banks </li></ul>Outcome<br />Proposed Revision of Policies along the employee life cycle| Assessment Centres | Immediate Priority Areas for the new management <br />Resulting in: <br /> A Smooth Transition | A more positive employee climate<br />Case Study IIAchieving Process Excellence<br />
  44. 44. Transformation… through the people…<br />
  45. 45. Case Study IIIBuilding Centres of Excellence<br />A Start Up Firm with an experimental business model in the field of Clinical Research . Has experienced exponential growth in its first year of operations. Is headquartered in the US with Operations based out of India <br />Goal<br />Bring stability in the environment and establish platforms to scale<br />Challenges<br /><ul><li> Cultural Variations as the execution team interacts actively with other geographies
  46. 46. A very young employee base unexposed to other work cultures and high expectations
  47. 47. Lack of processes due to exponential growth in business
  48. 48. Sudden increase in the employee turnover </li></ul>Our Immediate Task<br />A develop a structured people intervention to help manage Change positively<br />
  49. 49. Construct Based On<br /><ul><li>Organization study
  50. 50. Climate Study was conducted
  51. 51. One-on-Ones & Focus Group Discussions with employees across all levels
  52. 52. Interact with Investors on their expectations from India and from the business
  53. 53. Inputs from:
  54. 54. Experts in the Clinical Trials & Research space
  55. 55. Best Practices at other similar organizations
  56. 56. Management Consultants on Business Models that one could adopt</li></ul>Outcome achieved through engaged onsite presence<br />Introduction of Structured Policies and Procedures |Organization Restructuring & Rightsizing | Commencement of Intensive Leadership Programs | Counseling and Mentoring platforms made available to employees<br />Resulting in: <br />An increase of 300% to top-line revenue because of an active and assured organization <br />Case Study IIIBuilding Centres of Excellence<br />
  57. 57. With the Jain Group of Institutions<br />Setting up the School for Leadership Excellence<br />www.mysle.org<br />Computer Society of India, Bangalore Chapter<br />Launching Eduworks ™ to all student centers of CSI<br />JASS – Trichy<br />Bringing employment to Rural India<br />www.jass.in<br />Delivery Partners<br />NITS<br />To offer web enabled solutions & assist in IT infrastructure<br />Center for Organization Development<br />Our Knowledge & Research Partners<br />Sumantrana Advisory Services<br />Our Partners for ISO, CMMi and P-CMM Appraisals & Certifications<br />
  58. 58. Achievements @ e2e<br />ISO 9001:2000 Certified<br />Launch of Edu Works™<br />…and our journey continues…<br />Minimum satisfaction score of 80% in our first year of operations of more than 120 training days and over 2400 delegates<br />Introduced corporate practices in regional media channels<br />Setting up of Academy of Soft skills with in the 6 months of our inception<br />Transitioned the PCMM model to Non IT sectors upto level 3<br />Youngest firm to get ISO Certification (training)<br />
  59. 59. Our Solutions<br />Products<br />Tools<br /><ul><li>e2e’s Audit Frameworks
  60. 60. Succession Bricks ™
  61. 61. Executive & HR Dash Boards
  62. 62. 360 Assessments
  63. 63. Competency Mapping</li></ul>EduWorks ™<br />B-Sol<br />Banking Solutions<br />MyHealth<br />Solutions for the Health Care Firms<br />Base<br />info@e2epeoplepractices.com for product presentations<br />
  64. 64. More about us<br />Joint Ventures<br />With the Jain Group of Institutions<br />Setting up the School for Leadership Excellence<br />www.mysle.org<br />Computer Society of India, Bangalore Chapter<br />Launching Eduworks ™ to all student centers of CSI<br />JASS – Trichy<br />Bringing employment to Rural India<br />www.jass.in<br />Delivery Partners<br />NITS<br />To offer web enabled solutions & assist in IT infrastructure<br />Center for Organization Development<br />Our Knowledge & Research Partners<br />Sumantrana Advisory Services<br />Our Partners for ISO, CMMi and P-CMM Appraisals & Certifications<br />
  65. 65. The Team @ e2e<br />ISO 9001:2000 Certified<br />Yeshasvini Ramaswamy<br />Managing Director <br />yeshasvini@e2epeoplepractices.com<br />A former management consultant at Infosys BPO, she has built her expertise in people management areas such as People Structuring and Audits, to help organizations track their ROI on Human Capital. Over years, she has trained around 2700 people in areas pertaining to leadership principles. She has been instrumental in building robust recruitment processes which has hired over 3500 employees. She has also managed migrations &quot;Build Operate Transfer&quot; models from USA, Australia and England. <br /> A visiting faculty at B-Schools, she has been widely quoted in press. She was a member of the CII – Women’s Business Leaders Forum (WBLF). A certified Psychometric Analyst from Thomas International, UK, she has obtained certification in the Basics of People Capability Maturity Model® (P-CMM) V 2.0 from SEI, USA. <br /> She has been recognised as an “emerging future world leader” by GIFT an initiative supported by the Clinton Global initiative. She is currently the Management Committee Member of the Computer Society of India – BC, Chairperson CHRP, Anchors the School For Leadership Excellence (the only emerging school for CEOs in India) and Directs AABC @ Tiruvananthapuram, Kerala, India.<br />
  66. 66. Advisorssudha@e2epeoplepractices.com<br />Ms. Sudha Raju<br /> Ms. Sudha Raju has a rich & varied professional experience of over 31 years. She was with Manipal Universal (MU) as their Principal Officer, Corporate Affairs & Strategy. <br /> Prior to joining MU, Sudha was working with NIIT for close to 23 years and her assignment at the time of leaving was that of Senior Vice President, responsible for strategic relationships for NIIT. <br />She started her career at Indian Institute of Management - Bangalore in 1978. Sudha is the Mentor of the CII Women’s Business Leaders’ forum and is a part of the Karnataka State Council of CII. She is the Regional Vice President of Computer Society of India. Sudha was Director in the local Board of State Bank of India. <br /> Ms. Sudha Raju has also contributed to the state of Karnataka in various other capacities such as the convenor of CII’s IT & BPO panel and the Chairperson of MAIT, Southern Region. <br /> She is an invited member of the BMA managing committee. She has also been involved in various committees of Karnataka Government and has participated actively in the Tamil Nadu, Goa, and Kerala state IT Councils. <br />
  67. 67. Consultant Partners<br />ISO 9001:2000 Certified<br />Sam<br />Sam Swaminathan, whose calling card reads &apos;Story Teller&apos; is a consultant, trainer, speaker and writer with over 4 decades of experience. He is the founder of the Center for Creative Thinking. He has the distinction of working with the Navy and the Corporate giving him valuables insights to very diverse cultures. <br /> Since 1991, Sam has been helping clients from over twenty countries unleash the potential by working on issues surrounding strategy, leadership, and customer success. He is the first practitioner to have made a management video &quot;Becoming a World Class Company&quot;. <br /> His transnational clients include 3M, ABB, CONOCO, Det Norske Veritas, FedEx, Giordano, International Tanker Management, Jotun, Lubrizol, Northwood University, Michigan, Economic Department - Government of Sharjah, and Unilever. <br /> In India, Sam has delivered senior management change interventions and training programs at Dell, Infosys Technologies, Bank of Baroda to name a few. He has also a guest faculty for Management Development programs at XLRI, Jamshedpur, a premier management institute in India. <br />
  68. 68. Profile of our Consultant Team<br /> Ajith Vikram – Head Operations <br /> Sriram – Head Business Transformation<br />The support team of e2e (employees and associate pool) currently comprises of consultants who have prior experience of developing & managing ROI based interventions.<br /> Their formal education has been in the areas of Management, HR, Marketing, Industrial Psychology, and Commerce. <br /> The average experience of the identified team is around 15 years. The team is familiar with working geographies such as America, Australia, Middle East, Hong Kong, China and Nepal<br /> The team brings in a rich experience of industry knowledge of specific sectors like IT, ITES, Banking, Hospitality, Infrastructure, Media, Hospitality and the Education Sector<br />
  69. 69. Partial Client List<br />ISO 9001:2000 Certified<br />Media Assc<br />Education<br />BFSI<br />Media<br />Health<br />www.e2epeoplepractices.com<br />
  70. 70. Partial Client List<br />ISO 9001:2000 Certified<br />IT/ITes<br />Infrastructure <br />Hospitality<br />We maintain strict Non Disclosure Agreements with our clients<br />Delivery Centers: Bangalore | Chennai | Delhi | Mumbai | Trivandrum | Trichy | Indonesia | USA<br />www.e2epeoplepractices.com<br />
  71. 71. A glimpse of Media Acknowledgements<br />ISO 9001:2000 Certified<br />“Rupee rise shrinks pay package”<br />The Economic Times 8/08/07<br />“Architecture industry needs to be structured ”<br />The Hindu Business Line 27/10/07<br />“Employee expectations versus business realities”<br />The Hindu Business Line 12/11/07<br />“83% of teachers in Bangalore bored, want out”<br />The Times of India 17/11/07<br />“Attrition won’t stop in BPOs: Experts”<br />Bangalore mirror 28/11/07<br />“Gear up to tackle attrition”<br />www.ciol.com 20/08/08<br />“Freakonomics- HR consultancy is big business”<br />Deccan Chronicle 13/06/08<br />“New Horizon: Why start up firms make for excellent, creative & promising work places”<br />Times Ascent 06/08/08<br />“Don’t let go- Are enterprises going enough to attract & retain people”<br />The CTO Forum 15/07/08<br />IT firms bank on training to tackle staff crunch<br />Economic Times 8/09/07<br />P-CMM Catches up with Non-IT industries<br />The Hindu Business Line 30/08/07<br />“A ‘360-degree’ look to stem biotech attrition”<br />The Hindu Business Line 05/07/07<br />“Setting a New Paradigm to Succession”<br />Deccan Herald, 25/05/07 <br />“e2e Business Solutions novel 360- degree program”<br />pharmabiz.com, Friday, 08/06/2007<br />“Proactive interventions - a new concept to reduce staff exits”<br />The Hindu Business Line, 17/11/07<br />“Outsourcing of HR goes deeper”<br />Deccan Chronicle 07/08/08<br />“Temporary staffing to ease cost pressures”<br />Times of India 12/05/08<br />
  72. 72. ISO 9001:2000 Certified<br />e2e People Practices<br />is<br />Your Business Catalyst<br />Please Contact::<br />info@e2epeoplepractices.com<br />e2e People Practices<br />#499/6, 9th main, 9th cross, <br />RMV [Raj Mahal Vilas] Extension, <br />Sadashivanagar, Bangalore 560080, India<br />