The growing use of mobile services, changing user habits, and the wide variety of information systems in use today all pose a significant impact to your customer support.
Unhappy customers are quick to use social media – their issues get wide visibility, and so does your response (or lack of it). Your reputation is enhanced, or hurt, by how quickly you can address customer problems.
Discover how Bonita BPM can transform your customer management support.
- Quickly develop a management application based on your business processes
- Interface easily with your existing applications
- Monitor and report on your customer support activity
2. Agenda
2
Bonita BPM Review & Uses
Customer Support Challenges
Bonita BPM Integrations for 360º Customer Support
Demo of Customer Support Process Template
Live
Demo!
#BonitaBPM
3. 3
#1 in Open Source BPM
• 2,000,000 DOWNLOADS
• 60,000 COMMUNITY MEMBERS
• 600 CUSTOMERS
• 120 EMPLOYEES
• 100 TECH & SI PARTNERS
3
4. 4
Recognition
“Bonita BPM is the
only open-source
product that meets
Gartner's definition of
a BPMS.”
Open Source BPM report
AWARDS
13. 19
Commercial offerings
We support your projects and accelerate their success
• Professional Services
- Training
- Certification in development and administration
- Consulting: On-Site or Remote
• Annual Subscriptions
- Gold or Platinum Technical Support
- Features to facilitate collaboration, speed development,
aid testing, deployment and administration,
advanced portal features
14. 20
Consulting Services
• Process Design
Definition and agreement among stakeholders
• Evaluation of Impact
On hardware, existing software, external data, etc.
• Process Optimization
Feedback to business to adjust the process to ensure
it is optimized from a technical and business prospective
• Testing
Ensure business requirements match implementation
• Production
Performance and growth are ensured
Existing applications within your organizationHighest rated connectors are our most popular connectorsApplying connectors to workflow (email)combines business intelligence, alerts and workflow to help your organization run more efficiently