This presentation was part of a day-long seminar on newly assigned organizational roles (project manager, director) and how to define their scope by putting them in real-life context (use cases).

1. +
The Project Manager’s (PM) role
…in context
March, 18 2011
Diana Yazidjian, MBA

2. + Sizing PMO’s role and outcome
with storyboards
Why storyboarding ?
Storyboards are used to today for business presentations intended
 to convince or compel to action e.g. product deployment, risk management,
process improvement, strategy envisioning
 to reconcile differences in understanding and direction
Methodology
 Team audit with PMs and other actors: one-on-one interviews to understand
business environment and decision-making process in a project context
 Creation of scenarios with information gathered from PM and other actors
 Presentation and animation around these scenarios
 Synthesis of ideas that obtained consensus
 Tool box to PMs and team members

3. + A few examples
Presentation of main characters in context :
Account'
Director'
Program
Director
Member of
Project project
Manager - IT team
Client (BU)

4. + Context 1
Business Requirements Meeting
(3) What would you
add?
(2) We have
identified the
right product (1) We are looking to
your team to assist
solution in line
us with the
with your needs
and the following deployment of our
technical GUI next term
specifications …
The objective is to outline each person’s responsibility at the outset.

5. + Context 2
How would
Resource allocation you respond?
You placed
Marc on this
project…I
think John’s
profile would
be a better
fit…
The objective is to identify the best profile for the task and to determine who is
in the best position to know, the PM, the Program Director?

6. + Context 3
Client Relationship
(2) Thanks
for the info
(1) The client is very
satisfied with the
results of quality of
service…
This context is open-ended. Who and how to inform the Account Director of
project progress. There are many possible outcomes. The objective is to give a
synthetic view of customer global satisfaction to the AC.

7. + Context 4
(1) The client has raised its
expectations.
Risk Management I think we should hire more
external help
(2) Hmm, I should
have raised the flag
Ce rapport to my PM. The
client’s BA is no
laisse à longer on the
désirer! project and I said to
the client I’ll do the
business
requirements
analysis myself
(4)complete…
(3) complete…
This scenario has generated constructive discussion. What can vs. has to be
communicated to the PM to minimize risk or to find solutions to reduce it.