- Présentations
- Documents
- Infographies
Community Engagement: Managing Communities Across Digital Embassies
Edelman Digital
•
il y a 13 ans
Becoming a Jedi Master. The secret art of cultivating online communities Luis Suarez
OpenKnowledge srl
•
il y a 11 ans
Fostering Online Communities by Tara Hunt
Tara Hunt
•
il y a 17 ans
Reducing Support Costs by Turning to the Community (Keynote)
Get Satisfaction
•
il y a 15 ans
Who Are the People in Your Neighborhood? Archetypes of Community Participation and How to Engage with Them (Keynote)
Get Satisfaction
•
il y a 15 ans
166 Case Studies Prove Social Media Marketing ROI
Rob Petersen
•
il y a 11 ans
What's your story? Designing a holistic customer experience
Joyce Hostyn
•
il y a 14 ans
Customer Service Strategy
Yodhia Antariksa
•
il y a 16 ans
The way we will complain (sourced now)
Esteban Kolsky
•
il y a 11 ans
The Future of Customer Service, Frank Eliason, SVP Citi,
Our Social Times
•
il y a 12 ans
Social Media & Debt Management
Martin Hill-Wilson
•
il y a 13 ans
How marketing & customer service can work together
Martin Hill-Wilson
•
il y a 12 ans
Social media & customer service cutting through the hype
Martin Hill-Wilson
•
il y a 12 ans
Case Study: Voyages SNCF and Social CRM
Our Social Times
•
il y a 12 ans
Social CRM and Social Business
Our Social Times
•
il y a 12 ans
How Vistaprint Manages Customer Engagement
Our Social Times
•
il y a 12 ans
Above The Funnel: Integrating Social and CRM
Our Social Times
•
il y a 12 ans
Facebook: from value to engagement. Are your fans your tomorrow’s customers?
Our Social Times
•
il y a 12 ans
Case Study: Creating a Successful Customer Community for Peugeot
Our Social Times
•
il y a 12 ans
Case Study: Implementing Social CRM and Enterprise 2.0. at Lyonnaise des Eaux
Our Social Times
•
il y a 12 ans