Chapter 8 - Organizational Behavior: Power, Politics, Conflict, and Stress

Organizational Behavior: Power, Politics, Conflict, and Stress

Learning Outcomes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],After studying this chapter, you should be able to:

Learning Outcomes (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],After studying this chapter, you should be able to:

IDEAS ON MANAGEMENT at The RLJ Companies ,[object Object],[object Object],[object Object],[object Object],[object Object]

Organizational Behavior ,[object Object],[object Object],[object Object],[object Object]

Personality ,[object Object],[object Object],[object Object],[object Object]

Single Traits of Personality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Big Five Personality Dimensions Trait Continuum Not willing to try new things Openness to Experience Willing to try new things Irresponsible/ Undependable Conscientiousness Responsible/ Dependable Emotionally unstable Emotionalism Emotionally stable Competitive Agreeableness Cooperative Introvert Extraversion Extrovert To Trait From

Perception ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Attribution Process ,[object Object],[object Object]

Exhibit 8 – 1 ● The Attribution Process

Bias in Perception ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Attitudes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Attitudes and Job Satisfaction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Join the Discussion Ethics & Social Responsibility ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Power ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Power (cont’d) ,[object Object],[object Object],[object Object]

Exhibit 8 – 2 ● Type of Power

Types of Power ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Types of Power (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Join the Discussion Ethics & Social Responsibility ,[object Object],[object Object],[object Object],[object Object]

Organizational Politics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exhibit 8 –3 ● Political Behaviors and Guidelines for Developing Political Skills

Managing Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Managing Conflict (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Exhibit 8 –4 ● Conflict Management Styles

Negotiation, Collaboration, and Mediation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exhibit 8 –5 ● The Negotiation Process

Exhibit 8 –6 ● The Collaborative Conflict Resolution Model

Exhibit 8 –6 ● The Collaborative Conflict Resolution Model (cont’d)

Stress ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Causes of Job Stress ,[object Object],[object Object],[object Object],[object Object],[object Object]

Stress Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exhibit 8 –7 ● Relaxation Exercises

Exhibit 8 –8 ● The Stress Tug-of-War

KEY TERMS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Chapter 8 - Organizational Behavior: Power, Politics, Conflict, and Stress