This document provides guidance on planning and conducting effective meetings. It discusses determining meeting objectives and attendees, creating agendas and documentation, meeting protocols, managing discussions, and follow-up tasks. Key points covered include deciding when a meeting is necessary, setting objectives, inviting appropriate delegates, drafting notices and agendas, chairing discussions, resolving conflicts, taking minutes, and ensuring action items are completed.

1. Personal Assistance 4

2. Module 1: Plan and Conduct Meetings Personal Assistance – Level 4 Future Managers

16. Example of a standard agenda Personal Assistance – Level 4 Future Managers

18. Attendance register Personal Assistance – Level 4 Future Managers Attendance register for the Staff Meeting of XYZ Printers on Monday 3 April 2008, held at 3PM in the company boardroom. Surname Name Job Title Signature

19. Minutes Personal Assistance – Level 4 Future Managers

27. Useful terminology Personal Assistance – Level 4 Future Managers

29. Personal Assistance – Level 4 Future Managers The meetings I attend: A O S N 1. Result in good decision being made 2. Take up too much time for the value gained 3. Result in participants feeling good about the group’s decisions 4. Result in creative solutions or ideas 5. Run on time from start to end 6. Run according to the agenda 7. Stop me from doing more productive work 8. Promote the participation of all attendees 9. Allow participants to speak freely and openly 10. Are called only when necessary 11. Deal with agenda items that are not relevant to me 12. Are often dominated by a few members