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Social Media - Monitoring & The Real Time Web
1.
Presented by Jodi
Gersh Content Manager, Gannett ContentOne Social Media I
2.
3.
But first- What
is Social Media
4.
5.
WHAT?
6.
7.
Monitoring First
up
8.
9.
Have you heard
of #MotrinMoms?
10.
11.
12.
13.
14.
More tools are
listed on the Social Media SharePoint site. Reputation Management
15.
16.
17.
Now that you
know what they are saying… what are you going to do about it?
18.
Next up- Social
media customer service
19.
using social media
for customer service Search ‘ComcastCares’ on Google and you will see case study after case study
20.
21.
22.
23.
24.
25.
26.
Photo courtesy of
Flickr user: xcode
27.
Next up- Using
the real time web (trending topics)
28.
29.
30.
Do you know
what is happening RIGHT NOW?
31.
32.
Trending Topics ::
Tools
33.
Trending Topics ::
Tools
34.
35.
36.
37.
38.
39.
Q & A
Source materials for this presentation, photos and content credit:
Notes de l'éditeur
Utilizes the group – think about that. Instead of us broadcasting our message one way, now there is two way and even multi way discussion occurring.
It’s not my place to say, but those that DO respond to negative, often turn it to positive story/press.
Is you customer service limited, or is it open and ready to play in the social playground?
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