1. National Certificate Level 3 Mr Blaize

2. Investigate ICT Tools to Support Collaborative Working What do we mean by ‘Collaborative Working’? What do we mean by ‘ICT tools for Collaborative Working’? Why is it important to use ‘ICT tools for Collaborative Working’? What type of ICT tools (software/hardware) could be used to aid groups in working together?

3. Investigate ICT Tools to Support Collaborative Working Communication Email List/Group Forums Chatrooms VLEs Intranet/Extranet Instant Messaging Voice Over Protocol (VOIP) Browser Based Conferencing/Teleconferencing Online Whiteboard Online Collaborative Organiser

4. Investigate ICT Tools to Support Collaborative Working Methods of Sharing Information Collaborative Editing including Reviewing documents Inserting comments Document versions Merging information from different users Compare and Merge Sharing diaries/setting up meetings Wikis Blogs Content Management System (CMS)

5. Task You need to explain at least six communication methods that could be used for effective collaborative working and give examples. You will also need to explain about at least five methods that could be used to share information effectively and give examples.