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Professional Development
         Workshop Series


 PROMOTING YOUR
PROGRAMS THROUGH
   SOCIAL MEDIA
DR. ROBIN YAP, LLB, MSC, DM, CTDP
http://www.flickr.com/photos/66179962@N00/989153341/
AGENDA

        •Conformity to Norms
     •Social Media Mental Models
•Four Components of Social Promotion
       •Multi-Channel Approach
    •Strategies in Social Marketing
Mental Models
Definition

MENTAL MODELS
explain someone’s
thought process about
how something works in
the real world
AGREE OR DISAGREE?


 Social Media is
    Optional
AGREE OR DISAGREE?


 Social Media is
   difficult to
  understand
AGREE OR DISAGREE?


 You can make
 a big splash in
  a short time
AGREE OR DISAGREE?

   You can't
measure social
media marketing
    results
AGREE OR DISAGREE?


 Social Media is
     FREE
ATTENTION
   RETENTION
REPRODUCTION
  MOTIVATION
ATTENTION
Which one draws you?
RETENTION
How do you deliver your online
        social voice?
Delivering your social voice
REPRODUCTION
MULTI-CHANNEL
          PROMOTION APPROACH


  Multi-channel Promotion uses many
   different channels to reach their
          identified audience
 Multi-channel Promotion allows you to
  reach your prospective or current
audience in a channel of his/her liking
WHAT SOCIAL MEDIA CHANNELS ARE USED HERE?
MOTIVATION
http://www.flickr.com/photos/bunchofpants/36924662/




                                                      Who are you?
Communication
Blogs and Micro-blogging /      Reviews and opinions
Presence applications           Product reviews
Social networking               Business reviews
Social network aggregation      Community Q&A

Collaboration                   Entertainment
Wikis                           Media and entertainment platforms
Social bookmarking (or social
tagging)                        Analysis
Social news                     Social media monitoring
                                Social media analytics
Multimedia
Photography and art sharing     Mashups
Video sharing                   Virtual worlds
Livecasting                     Game sharing
Music and audio sharing         Information aggregators
SOCIAL MARKETING STRATEGIC LENS



                  Does it use our
                   social media
                     arsenal?
 Does it meet                        Does it follow
 our marketing                        social media
  objectives?                        best practices?
                 What is the value
                 exchange between
                   consumer &
                     marketer?
10 WAYS LEARNING ORGANIZATIONS SHARE
    INFORMATION USING SOCIAL MEDIA

1. Gathering and Sharing Information
2. Showcasing Employee/Department Work
3. Providing a Platform to Broadcast Events
4. Emergency Notification
5. Connecting People
6. Producing, Not Just Promoting
7. Creating a Dialogue and Communicating to
   Learners
8. Online Office Hours
9. Coaching for the Spotlight
10.Getting Wired Via Mobile
APPROACH AUDIENCES DIFFERENTLY BASED
       ON SOCIAL TECHNOGRAPHICS

  Entertainment Techie              Influential Dads            Influential Boomers


                 Review Sites                   Blogs                        Review Sites




Twitter              Creator    Facebook           Creator   Blogger             Critic




          Digg   Critic             MySpace     Joiner           YouTube   Spectator


• 2.6MM influencers             • 2.3MM influencers          • 3.7MM influencers
• 18.5MM in social media        • 30.2MM in social media     • 55.9MM in social media
• Prefer blogs, forums &        • Prefer blogs & social      • Prefer Review Sites
  review sites                    nets
FINAL
THOUGHTS

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Promoting Your Programs through Social Media

  • 1. Professional Development Workshop Series PROMOTING YOUR PROGRAMS THROUGH SOCIAL MEDIA DR. ROBIN YAP, LLB, MSC, DM, CTDP
  • 3. AGENDA •Conformity to Norms •Social Media Mental Models •Four Components of Social Promotion •Multi-Channel Approach •Strategies in Social Marketing
  • 5. Definition MENTAL MODELS explain someone’s thought process about how something works in the real world
  • 6. AGREE OR DISAGREE? Social Media is Optional
  • 7. AGREE OR DISAGREE? Social Media is difficult to understand
  • 8. AGREE OR DISAGREE? You can make a big splash in a short time
  • 9. AGREE OR DISAGREE? You can't measure social media marketing results
  • 10. AGREE OR DISAGREE? Social Media is FREE
  • 11. ATTENTION RETENTION REPRODUCTION MOTIVATION
  • 15. How do you deliver your online social voice?
  • 18. MULTI-CHANNEL PROMOTION APPROACH Multi-channel Promotion uses many different channels to reach their identified audience Multi-channel Promotion allows you to reach your prospective or current audience in a channel of his/her liking
  • 19. WHAT SOCIAL MEDIA CHANNELS ARE USED HERE?
  • 22.
  • 23. Communication Blogs and Micro-blogging / Reviews and opinions Presence applications Product reviews Social networking Business reviews Social network aggregation Community Q&A Collaboration Entertainment Wikis Media and entertainment platforms Social bookmarking (or social tagging) Analysis Social news Social media monitoring Social media analytics Multimedia Photography and art sharing Mashups Video sharing Virtual worlds Livecasting Game sharing Music and audio sharing Information aggregators
  • 24. SOCIAL MARKETING STRATEGIC LENS Does it use our social media arsenal? Does it meet Does it follow our marketing social media objectives? best practices? What is the value exchange between consumer & marketer?
  • 25. 10 WAYS LEARNING ORGANIZATIONS SHARE INFORMATION USING SOCIAL MEDIA 1. Gathering and Sharing Information 2. Showcasing Employee/Department Work 3. Providing a Platform to Broadcast Events 4. Emergency Notification 5. Connecting People 6. Producing, Not Just Promoting 7. Creating a Dialogue and Communicating to Learners 8. Online Office Hours 9. Coaching for the Spotlight 10.Getting Wired Via Mobile
  • 26. APPROACH AUDIENCES DIFFERENTLY BASED ON SOCIAL TECHNOGRAPHICS Entertainment Techie Influential Dads Influential Boomers Review Sites Blogs Review Sites Twitter Creator Facebook Creator Blogger Critic Digg Critic MySpace Joiner YouTube Spectator • 2.6MM influencers • 2.3MM influencers • 3.7MM influencers • 18.5MM in social media • 30.2MM in social media • 55.9MM in social media • Prefer blogs, forums & • Prefer blogs & social • Prefer Review Sites review sites nets