Hybrid training using Moodle. A pilot project explained.

1. Hybrid Training in
Vocational Education
A pilot project at Sir Wilfrid Laurier School Board
CDC Pont-Viau

2. THE TRAINING
Length of the program : 735 hours
Purpose: The students learn how to provide superior guest service in a
hotel or customer service establishment.
Competencies taught:
 Answer the Telephone using professional etiquette
 Take Reservations
 Solve Guest Complaints
 Give Tourist Information
 Register Guests and Complete Departures
 Balance the Cash and Make a Deposit
 Learn the Hotel Software (IQWare)
Evaluations are mostly simulations.
Hotel Recepetion
Program

3. HISTORY OF THE PROGRAM
 1994 - Delivered in Group Based Format
(1 to 2 groups per year)
 2011 – Changed to Individualized Format
Why? - Continuous Registration
- Students learn at their own pace.
 2015 – Offering Hybrid Delivery Format
(Pilot Project)
Historical overview

4. HISTORY OF THE PROGRAM
2015 – Hybrid Delivery
(COSPA Lanaudière Project)
Why? - Offer a program to students who are unable
to attend school full time due to distance or
work/family responsibilities.
- Adapt to the growing trend of offer
courses on-line.
Distance Education initiative

5. TRANSITION FROM GROUP TO INDIVIDUALIZED FORMAT
 Use of a Course Management System(Moodle)
 Develop Course Packs per Module
 Creation of Simulation Videos
Version: 1.9 upgraded to 2.0
• Moodle Administration
• Registration of Students
• Training of Teachers
2011

6. Moodle format pictures
Version: 2.3
• Big Blue Button Plug in
2015

8. Google Docs

9. Help Request Form

11. Moodle format pictures

12. Moodle format pictures

13. Moodle format pictures

15. HYBRID ON-LINE PROGRAM
420 hours on-line + 210 hours in class + 105 hours internship
Create your own schedule:
Monday to Friday: 8:30am – 11:30am 12:30pm – 3:30pm
Tuesday and Thursday: 5:30pm – 8:30pm
Requirement: 15 hours per week (which includes 1 day in-class)
Hybride Delivery Stucture

16. TRANSITION FROM CURRRENT INDIVIDUALIZED TO
THE HYBRID DELIVERY
 Creation of a New Pathway on Moodle
 Adjust Course Packs per Module
 Develop the Hybrid Learning Guide
 Incorporate Learning Evaluations (Quizzes)
 Creation of Interactive Exercises (Storyline)
 Develop a Help Request Form (Google Forms)
 Track students requests (Google spreadsheet)
 Use of the Big Blue Button
Actions

17. HYBRID DELIVERY
Material Requirement for the Student:
 Computer with a webcam
 Internet access
 Head phones and microphone
Material Requirement for the School:
 Work Desk
 Two Computers with a webcam
 Telephone Line
 E-mail address
 Production of Promotional Video
 Creation of On-Line Course content
Requirements

18. INFORMATION
Website: www.bilingualtraining.ca
under: Vocational Programs
then: Hotel Reception
View our video!
Moodle url: http://portal.swlauriersb.qc.ca/moodlecdc/
Contact Person:
Tami Belhadj
Pedagogical Consultant
450-688-2933 ext. 4120
tbelhadj@swlauriersb.qc.ca
Hotel Reception
a world of opportunities!
www.swlauriersb.qc.ca