This document provides tips and strategies for retaining employees by focusing on employee engagement, morale, and appreciation. Some of the key points include: 1) A survey found that CFOs' top lesson from the recession was the importance of focusing on employee morale. 2) Small acts of recognition and appreciation, from thank you notes to washing employees' cars, can go a long way in boosting morale. 3) Involving employees in decision-making and making them feel that their input is valued also increases engagement. Steps include suggestion boxes, informal lunches with managers, and surveys to gather employee feedback. 4) Fostering fun and laughter in the workplace through events, games, and

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THE CASE OF THE LOST
EMPLOYEES
Hands-On ACTION Steps for
Retaining, Engaging and Rewarding
Your Staff
SOLVE the Crime Robert Half and Associates
• Hiring Surveyed 1400 CFO’s and asked what their #1
• The First 90 Days Lesson from the recession was:
• Training
• Communication
• Accountability Answer: Focus on Employee Morale!
• Personal Development/Growth
• Recognition/Appreciation
• FUN!
Roll Out The
“If we roll out the carpet for billionaires, they won’t even RED CARPET
notice. If we roll it out for millionaires, they expect it. If we
roll out the red carpet for thousandaires, they appreciate
it. And if we roll out the red carpet for hundredaires, they’ll
tell everyone they know!” Garrett Richter, CEO First National Bank
of Florida
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2. 6/13/2012
Asheville, NC * 800-519-0434 *
www.donnacutting.com *
Donna@DonnaCutting.com
“Bob Hope was the Best Boss I ever Had”
Gene Perret
•He was understanding “When I was In His Presence,
•He was appreciative
•He knew his business He Made Me Feel Important”
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3. 6/13/2012
Two Reasons Why People That Work WHAT Do Your Employees Want to Know?
For You Won’t Do What You Ask
• HOW are they doing?
1. They don’t feel what’s being asked of them is
reasonable • What’s Expected?
2. They recognize they don’t have the • What’s the Big Picture?
knowledge, tools, resources or PERMISSION
they need in order to accomplish what you’re
asking. • WIIFM?
THANK YOU ACTION IDEAS
• SPECIFIC • Write Them Up
• SPONTANEOUS
• SINCERE • Send A Letter To The Family
• SOON
• Take ‘Em Out to Lunch
• Use Post It Notes
ACTION IDEAS People First
• WOW Patrol
• Personalize the Recognition
• Wash Their Cars
• Support Professional Development – take an
interest
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4. 6/13/2012
Involve THEM!
• Involve Your Team
– First Listen to Them
• Call Colin
• Stop Start Continue
• Lunch with the Boss
• Suggestion Boxes – and reward them for making a
suggestion
• Penny for Your Thoughts
• Walk the Floor – Interact Day
Involve Them The PLAY’S The Thing For Peak Performance
• Involve Your Team
– Get their Ideas
• Customer Service Contest Laughter is the
• Walk the Floor Shortest Distance
• Weekly Ambassador of WOW
Between Two
• Red-Carpet Service Teams
People.
– The more you involve them, the more engaged Victor Borge
they will be in your mission and the more
ownership they will have.
ACTION IDEAS! ACTION IDEAS!
• Spontaneous Acts of FUN • Whoopee Cushion
• Every Department Hosts an Event • Squirt Guns
• Milk and Cookies Cart • Every Department Hosts an Event
• Friday Night Dancing • Scavenger Hunts
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5. 6/13/2012
Everyone’s a STAR
And we all deserve to
Twinkle!
Asheville, NC * 800-519-0434 *
www.donnacutting.com *
Donna@DonnaCutting.com
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