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THE HUMAN CAPITAL DEFICIT IN THE ISLAMIC NONPROFIT SECTOR
                          Analysis and Recommendations




                      The Institute for Social Policy and Understanding

   43151 Dalcoma Road ♦ Clinton Township ♦ Michigan 48038 ♦ 586-416-1150 ♦ www.ispu.us
© 2004 Institute for Social Policy and Understanding.
All Rights Reserved

No part of this publication may be reproduced or transmitted in any form or by any means without
permission in writing from the Institute for Social Policy and Understanding

The Institute for Social Policy and Understanding normally does not take institutional positions on
public policy issues. The views presented here do not necessarily reflect the views of the
Institute, its staff, or trustees.


Institute for Social Policy and Understanding
43151 Dalcoma Road
Clinton Township, Michigan 48038
Tel: (586) 416-1150
www.ispu.us



                                                 2
FORWARD


The Institute for Social Policy and Understanding (ISPU) would like to thank Aamir
Rehman for his diligent work on this report.1 The study was produced as part of a
research project entitled Managing Human Capital: Keeping Hope Alive in
Organizations, at the Harvard Business School. The study is an important contribution to
our understanding of Islamic nonprofit organizations and their views on human capital.
The report provides both empirical and anecdotal evidence that the “human capital
deficit” is a major problem within Islamic organizations. According to the report, it is a
growing problem that needs to be taken more seriously by the Muslim community.

While the report provides many answers, it also raises interesting new questions about
funding for nonprofits and the value that the Muslim community has placed on
professional talent. The way that nonprofits deal with the problem in the future will
undoubtedly impact the long term sustainability of the organization and the sector as a
whole. The conclusion and recommendations proposed are certainly a step in the right
direction.

In addition, the study raises numerous other social policy issues that ISPU hopes to
address in subsequent reports. We invite feedback on this salient study and hope it sparks
opportunities to discuss the issue further.

                                                            Farid Senzai
                                                            Director of Research, ISPU
                                                            February 2004




1
    Aamir Rehman can be reached at rehman@mba2004.hbs.edu


                                                3
CONTENTS



EXECUTIVE SUMMARY…………………………………………………………….. 5


INTRODUCTION……………………………………………………………………….6
    Research Methodology


I. THE GROWING HUMAN CAPITAL DEFICIT………………………………….. 9
    Growth of the Islamic Nonprofit Sector
    Expanding Human Capital Deficit


II. PRINCIPLE FINDINGS……….……………………..…………………………….11
    Twin Myths of Scarcity
    Compelled to Entrepreneurship


III. ADDITIONAL OBSERVATIONS………….…………………………………… 17
    Need for Endowments
    Limited Role of Islamaphobia


IV. RECOMMENDATIONS…………………………………………………………. 19


CONCLUSION………………………………………………………………………....24




APPENDIX…………………………………………………………………………….. 25
    Core Interview Questions
    About ISPU




                                       4
EXECUTIVE SUMMARY


Why do Islamic nonprofit organizations struggle to attract and retain professional talent?
This paper explores several forces driving the problem and provides recommendations
addressing the sector’s human capital deficit.


Principally, two “myths of scarcity” limit human capital. One myth is that Islamic
nonprofits do not have the financial resources to attract and retain talent. In fact, they do
– but they choose to invest in physical assets rather than in human capital. Another myth
is that not enough qualified professionals are interested in the sector. In fact, many are –
but choose not to pursue it because of a perceived lack of professionalism.


To help address its human capital deficit, we suggest that the Islamic nonprofit sector:


   •   Conduct regular audits of the organization’s professionalism
   •   Adjust the allocation of funds between physical assets and human capital
   •   Frame staff positions as entrepreneurial opportunities
   •   Share physical resources between organizations.
   •   Develop regional staff positions jointly funded by multiple organizations
   •   Centrally publicize listing of professional opportunities
   •   Build awareness of and establish endowments for staff and operational expenses
   •   Develop short-term professional service opportunities


These steps can help develop more effective and sustainable organizations and thus a
more effective nonprofit sector.




                                             5
INTRODUCTION
The Islamic nonprofit sector in the United States faces a serious human capital deficit. As
the Muslim community grows and develops, the scale and number of institutions is
rapidly increasing. To be effective, these institutions need professional staff.      Most
Islamic nonprofit organizations struggle, however, to attract and retain professional
talent. The end result is that organizations fail to develop as fast as the community’s
needs do.


The goal of this study is to explore the issues which drive the human capital deficit in the
Islamic nonprofit sector. We aim to address a straightforward question: why do Islamic
nonprofit organizations struggle to attract and retain professional talent? This paper
explores several forces driving the human capital deficit in the Islamic nonprofit sector,
including organizational, economic, informational and other types of drivers.
Additionally we observe how these forces can work to re-enforce one another in a
negative spiral of ineffectiveness.


Following a brief description of the research methodology, the expansion of the Islamic
nonprofit sector and its growing human capital deficit are discussed. Section two presents
the study’s principal findings, uncovering “twin myths” of human capital in the sector
and discussing the pattern of “compelled entrepreneurship” and its impact on the sector.
Section three provides additional observations from our research. Section four provides
several recommendations for Islamic nonprofits and their leaders on how to address the
human capital deficit. It is hoped that these recommendations may provoke discussion
and influence leaders’ approach to human capital as the sector develops.


Research Methodology
Our study relies principally on primary research in the form of interviews. Our
methodology looked at both the “demand” and “supply” sides of the human capital
market.




                                             6
Board members and leaders of eight Islamic nonprofit organizations (the “demand” side),
ranging from local mosques and social service organizations to global charities, were
interviewed separately. Each leader was asked about his or her own organization’s human
capital needs and practices as well as his or her overall perspective on the sector’s human
capital challenges.


Thirteen professionals (the “supply” side) were asked about their background and interest
in Islamic nonprofits, their experience (if any) interviewing or working with Islamic
nonprofits and the barriers/reservations they have toward working in the sector. They
were also asked about their overall perspectives on the sector’s human capital challenges.


Interviewees were recruited through several email listservs. To our (pleasant) surprise the
email was forwarded across the country resulting in contact with organizations and
individuals in California, Indiana, Ohio and Massachusetts. Interviews were conducted
by both email and phone.2


While conclusions drawn from twenty-one interviews may be somewhat anecdotal, we
believe that our observations are largely applicable to the sector overall. We hope that
leaders will find our observations relevant and useful in building their own organizations.


Figure 1a: Interview Populations




                              8




                                                           13




                                  Professionals   Board Members



2
    Please see the Appendix for the core interview questions.


                                                       7
Figure 1b: Institution Types
Types of Institution Represented
Local Mosques
Social Service Organizations
Political/Advocacy Organizations
Community Development Organization
International Relief Organization
Intergovernmental Organization




                                     8
I.      THE GROWING HUMAN CAPITAL DEFICIT


Growth of the Islamic Nonprofit Sector
There are an estimated 6 to 7 million Muslims in the United States and, according to
several sources, Islam is the fasting growing religion in America. As the Muslim
community has grown and matured it has established thousands of organizations to meet
its needs.


In recent years the number of Islamic organizations has grown at a remarkable rate,
outpacing even the growth of the community itself. An elaborate study conducted by the
Council on American Islamic Relations (CAIR) found that between 1994 and 2000 the
number of mosques in America increased by 25%, reaching a total of over 1200
mosques.3 Over two million of America’s Muslims are thought to be affiliated with a
mosque.


Mosques in America, when compared to other religious organizations, are fairly young
institutions. The majority of mosques were established in the past 20 years, with 30% of
all mosques established in the 1990s.4


In addition to mosques, the Muslim community in America has built several other types
of organization. These include Islamic schools, social service organizations, charity and
relief organizations and community development organizations. If Muslim student
associations are included in the count, it is safe to estimate that the count of non-mosque
organizations is well over 1000.5


The Islamic nonprofit sector can thus be seen as a rapidly growing one in which
organizations lack long institutional histories.



3
  Council on American Islamic Relations (CAIR), The Mosque in America: A National Portrait. 2001:
Washington DC.
4
  Ibid.
5
  Author estimates.


                                                  9
Expanding Human Capital Deficit


As the Islamic nonprofit sector expands, it remains remarkably understaffed. According
the CAIR study, a startling 55% of American mosques have no paid professional staff of
any kind. 26% have only one professional on staff and a mere 10% employ three or more
professionals. When one considers that nearly 70% mosques hold five prayers each day
(totaling 35 services per week) in addition to other activities, the ratio of staff to services
is striking low.


Aggregate data on other segments of the Islamic nonprofit sector is difficult to attain.
Anecdotal evidence, however, suggests that a shortage of human capital is felt throughout
the entire sector. All board members interviewed, for example, stated that they would like
to expand their organization’s professional staff.


If the typical organization is significantly understaffed and the number of organizations is
increasing, we can infer that in aggregate that the sector’s human capital deficit is only
growing.




                                              10
II.    PRINCIPLE FINDINGS


Twin Myths of Scarcity
Our research suggests that two “myths of scarcity” are commonly perceived in the sector.
These myths, related to financial and human capital, lead actors on both the demand and
supply sides to underestimate their capacity and their opportunities.




                                         Myth #1:
               The Islamic nonprofit sector lacks the financial resources
                         to attract and retain professional talent.




A perceived lack of financial resources was the top constraint cited by board members
and leaders we interviewed. One leader, for example, wrote in all caps that “MONEY”
was her organization’s chief constraint in expanding its human capital. Every board
member cited funding as a major issue.


Our observations, however, suggest that the Islamic nonprofit sector does have the
financial resources to attract and retain more talent than it currently does. The problem is
that individual organizations (and by extension, the sector) disproportionately allocate
funds for physical assets while neglecting human capital. Simply put, the sector invests in
buildings rather than in people.


One interview with a board member illustrates the phenomenon succinctly. His
organization, like others in the sector, faced a human capital shortage. His vision for the
organization included hiring full-time administrative and operations staff. Of the three
people currently on the payroll, however, two – an architect and a consultant – were
dedicated to a project enhancing the physical assets of the mosque.




                                            11
A board member of a relief organization described a similar problem in his organization.
Funding for staff training was frowned upon because it was seen as diverting funds from
the needy recipients of charity. The lack of training, however, led to lower levels of
performance in the organization.


We repeatedly observed in our interviews that communities were investing heavily in
physical assets and in other activities while struggling to attract and retain talent. While
some investment in physical assets is necessary, our research suggests that mission-
critical human capital needs are often given lower priority than physical investments of
secondary importance.




                                         Myth #2:
           There are not enough qualified professionals interested in working
                 in the Islamic nonprofit sector to meet the sector’s needs.




Another perceived constraint discussed by board members was a scarcity of qualified
talent. One social services leader, for example, noted a shortage of Muslims with
certification in her field. Another board member noted that his community was generally
less educated than other Muslim communities in his region.


Our interviews, however, suggest that there are more qualified professionals interested in
the sector than board members may think. The problem is that organizations lack the
ability to attract professional talent – mainly due to a perceived lack of “professionalism”
in the sector.


Our interviews were full of anecdotes about trying to enter the sector but finding only
frustration. One young professional in New York left an investment banking job to work
at an Islamic nonprofit – only to be dismayed at the organization’s unwillingness to
provide him even a housing stipend despite its significant resources. One graduate of an



                                            12
Ivy League college contacted several Islamic nonprofits seeking to “do the right thing”
after graduation but her phone calls to these organizations were never returned. She
ultimately ended up working at a top-tier consulting firm. According to one young
professional in Ohio, there is “no shortage of skilled, knowledgeable” talent interested in
the sector – the problem, in his view, lies with organizations’ inability to absorb this
talent.


Interestingly, the main reservations that professionals had regarding the sector were non-
financial in nature. In fact only two of the thirteen professionals interviewed cited low
salary as a barrier preventing them from joining an Islamic nonprofit. The most common
– and strongly felt – reservations regarding the sector related to a perceived lack of
“professionalism.”


One aspect of professionalism cited repeatedly was the issue of clear roles and
responsibilities. According to one woman with experience in the sector “we were
repeatedly asked to be professional but given unprofessional tasks to do.” Another
professional currently pursuing his MBA echoed the sentiment that organizations were
unable to “extract maximum value” from skilled staff.


A second aspect of concern was a lack of professional development. Multiple
interviewees saw roles with an Islamic nonprofit as “dead-end job[s].” In the words of
one MIT alumnus “Professionals look for stable careers. Islamic nonprofit positions are
usually only good on the short term. Very few Islamic nonprofits are established and
stable enough to provide clear career paths for professionals.”


Another issue cited in interviews was a lack of openness to new ideas or willingness to
listen to diverse perspectives. Two female professionals also cited sexism as a challenge
and felt that women’s contributions were not valued equally to men’s. At the board level,
one interviewee said he would be interested in supporting Islamic nonprofits made up of
young professionals but not “stodgy” traditional organizations which he perceived as less
open to new ideas.



                                            13
Interestingly, another reservation expressed in our interviews was the perception that
working at an Islamic nonprofit would mean working with less talented colleagues.
While it is sensible that highly talented professionals would want to work with other
highly talented people, the human capital deficit cannot be addressed until someone
breaks the cycle and comes on board.


We thus reach one of our studies most intriguing findings – board members and leaders
tend to see financial limitations as the key driver of the human capital deficit while
professionals see the key driver to be a lack of professionalism.


The figure presents the expectation gap in a stylized graphic format.


Figure 2: Expectation Gap and Human Capital Deficit



                              What Causes the Human Capital Deficit?



                                                          Professionals



                 High




                                                                             Expectation
                                                                             Gap
  Relative
  Importance




                  Low

                                                           Board Members




                           Financial                        Non-Financial
                           Considerations                   Considerations


                             Perceived Causes of Human Capital Deficit




                                                14
Board members tend to think that providing more funding will attract professional talent.
Professionals, however, tend to value non-financial consideration above financial ones.
Money alone, therefore, will not solve the problem.


Compelled to Entrepreneurship
One major consequence of professionals’ dissatisfaction with existing Islamic nonprofits
is their desire to create organizations of their own. The thought process observed in our
interviews was as follows: the current organizations are too unprofessional so we’re
better off starting our own. Multiple professionals expressed their interesting in starting
new Islamic nonprofits to meet needs currently underserved or ignored. This
phenomenon might be described as being “compelled” to entrepreneurship in the Islamic
social sector.


While this drive toward entrepreneurship does create opportunity and innovation, it also
has negative consequences worth noting. Chief amongst these is a possible dilution of
community resources. The community finds itself re-investing in start-up costs and in
fixed operational costs (rent, administrative costs, etc.) rather than applying incremental
funding to human capital and programming.             Another drawback of “compelled
entrepreneurship” is that new organizations face a steep learning curve – one that others
may already have climbed – that might be avoided by better leveraging community
experience.




                                            15
Figure 3a: Compelled to Entrepreneurship




                                          A Negative Cycle




                                     Existing Organizations Face
                                            Organizational
                                      and Financial Challenges




      Professionals Feel Compelled                                 These Challenges Lead to a
      to Create New Organizations                                   Lack of Professionalism




                                     Professionals Find Existing
                                     Organizations Unacceptable
                                            to Work With




Competition in the social sector – just as in the commercial sector – can certainly be
healthy and can lead to a strengthening of the overall industry. In our view, however, the
current state of the Islamic nonprofit sector is one which calls for greater collaboration
(and, in some cases, consolidation) rather than increased competition.




                                                     16
III    ADDITIONAL OBSERVATIONS


Need for Endowments
Although we have argued that financial constraints are in fact less of a factor than they
are often perceived to be, funding certainly is a challenge to the sector. Most Islamic
nonprofits do not have endowments and are therefore forced to raise funds each year
merely to meet their operational expenses. This lack of stable cash flow has a profound
impact on the organization’s ability for long-term planning. As pointed out in one
interview, organizations are reluctant to create staff positions which they are not sure they
will be able to continue funding in future years.


The reasons behind the lack of endowments are many. One reason is a lack of
organizational savvy or appreciation of the importance of having endowments. Another is
the historic scarcity of investment opportunities consistent with Islamic law (which
includes a prohibition of interest and other rules of investment). As the US Islamic
finance industry develops, this scarcity of investment opportunities is being addressed
and may become less of a constraint on the development of the Islamic nonprofit sector.


Notably, two of the organizations interviewed owned real estate investments that
produced cash flow for the nonprofit. These institutions were able to plan more ambitious
human capital investments (now and in the future) as supported by their predictable
revenue streams.


Limited Role of Islamophobia
One surprising finding was that Islamophobia (anti-Muslim sentiment) was much less of
a factor than expected. We expected that the current political environment of suspicion
towards Muslims (including the federal government’s closure of several Muslim charities
on the basis of secret evidence) would be an important consideration preventing
professionals from wanting to work at Islamic nonprofits. Only one out of the thirteen
professionals interviewed, however, cited Islamophobia as a factor. Even the one who
did cite it he said that he would like to work at an Islamic nonprofit nonetheless.



                                             17
The limited discussion of Islamophobia in our interviews may at least partially be driven
by a general reluctance to bring up the topic despite feeling it. It may also be that the
professionals who chose to participate in the study are not the type of people who are
daunted by Islamophobia. Nonetheless it is worth noting that anti-Muslim sentiment was
less of a factor than expected.




                                           18
IV.       RECOMMENDATIONS


While the human capital deficit facing the Islamic nonprofit sector is daunting, much can
be done to address it. Here we offer eight recommendations for leaders and boards of
Islamic nonprofits seeking to improve their organizations and the sector at large.


The suggestions offered here do not require impractical levels of funding or radical
changes in vision. By design, our suggestions are feasible within the sector’s current
constraints with a view toward beginning a long-term shift in human capital practices.


1. Conduct regular audits of the organization’s professionalism
As discussed above, a perceived lack of professionalism is the single most critical factor
keeping professionals from considering careers in the Islamic nonprofit sector. One
simple way to begin raising standards of professionalism is through regular (twice a year,
for example) audits of the organization’s professionalism.


The audit can cover a range of issues from strategic clarity to simple operations. Some
examples of audit activities include:
      •   Ask each staff member what their role and responsibilities are. Ask board
          members and colleagues as well to ensure that each person’s role is well defined
          and broadly understood.
      •   Create a performance review system (even a simple one) for both staff and board
          members to reflect on their performance
      •   Develop a system of checks and balances to ensure that everyone follows up on
          their commitments. If a board member commits to doing something, write a letter
          to remind him or her.
      •   Write a letter to the organization as a community member with a question or a
          need. See if/when the organization responds to you. Do the same with a phone
          call.




                                             19
Creating a culture of professionalism in the sector can break the negative cycle of
“compelled”    entrepreneurship.          As      illustrated        in     the figure        below,        increased
professionalism can result in a positive cycle by which human capital is attracted to the
sector.


Figure 3b: Positive Cycle of Professionalism




                                        Positive Cycle of Professionalism




                                               Existing Organizations
                                               Address Challenges in
                                                Professional Manner




               Professionals Join and
                Strengthen Existing                                           Problem Solving Promotes a
                   Organizations                                               Culture of Professionalism




                                           Professionals Are Attracted to
                                               Working with Existing
                                                  Organizations




2. Adjust the allocation of funds between physical assets and human capital
Review how much the organization spends in four areas: maintaining physical assets
(maintenance costs), enhancing physical assets (capital projects), maintaining human
capital (basic salary/benefits of staff) and enhancing human capital (training and
development, additional staff).




                                                       20
Does the organization’s allocation of funds reflect its espoused values? Does the way it
prioritize uses of funds align with the community’s priority of needs? Does how we
spend reflect our beliefs of what we “really need”?


3. Frame staff positions as entrepreneurial opportunities
As noted above, professionals drawn to the Islamic nonprofit sector often seek
entrepreneurial opportunities that promise significant autonomy. It seems advisable for
existing organizations to frame new (and even current) staff positions as entrepreneurial
roles that allow a professional to build an enterprise. They may even develop subsidiary
organizations with separate governance structures to give professional managers
enhanced flexibility. In such circumstances boards must recognize that their role is to
provide oversight but not to micromanage. Professionals, at the same time, must
recognize that they must lead within the framework of the organization.


While taking a more entrepreneurial view toward staff positions may initially be
uncomfortable, overall it can benefit the community by reducing the “compulsion” to
start new organizations which often dilute community resources.


4. Share physical resources between organizations
Existing organizations would be well-served to explore ways to share physical resources.
Such sharing would allow more funds to be directed to human capital and organizational
activities.


One area of opportunity, for example, is the consolidation of fixed costs between a
mosque and a social services organization. Instead of maintaining its own office, the
social services organization could use space at the mosque during (even paying a fee) and
devote saved resources to human capital or to programming.


5. Develop regional staff positions jointly funded by multiple organizations
A further level of coordination would be to develop regional staff positions jointly funded
by multiple organizations. Two simple example of this would be a single administrative



                                            21
assistant (or even a telephone answering service) or single media relations professional
for three small local mosques. Perhaps no single institution could afford such a staff
member but together the three can fund it and all benefit from his or her efforts.


Another key benefit of establishing joint positions (especially at more senior levels) is its
impact in creating a professional development path. A career path beginning at the local
level and rising to the regional one can be charted by aspiring professionals and an
Islamic non-profit career can seem less like a “dead-end job.”


6. Centrally publicize listing of professional opportunities
Every staff member (or former staff member) with whom we spoke was hired through a
networked job search. None was hired through a publicized job opening. Interestingly,
we heard board members cite a scarcity of qualified professionals while at the same time
hearing qualified professionals complain of the scarcity of publicized opportunities.


One simple way to better connect the “demand” and “supply” sides of the market would
be through a centralized listing of professional opportunities. The Islamic Society of
North America (ISNA) appears to have begun such an effort by listing non-ISNA
opportunities on its website. More can be done, however, to create a centralized posting
site for professional opportunities in the sector.


7. Build awareness of and establish endowments for staff and operational expenses
Although it may take several years for an organization to develop a large enough
endowment to fund staff positions, the effort to build endowments can begin today. The
first step is to make board members, leaders and the broader community aware of the
impact an endowment can have on the organization. This can be achieved through simple
presentations and discussions. Importantly, the practice of creating endowments exists
throughout Islamic history through the institution of awqaf (charitable trusts). Creating an
endowment is a measure that embraces both the Islamic tradition and the community’s
current needs.




                                              22
Once the awareness building campaign is initiated, the organization can begin the process
of legally establishing the trust and contributing funds to it. Investment firms can be
contracted to manage the trust’s assets according to Islamic principles even if the initial
asset base is small. Having the structure in place can help an organization make
endowment-building an ongoing effort.


8. Develop short-term professional service opportunities
Recognizing the challenges in establishing permanent staff positions, Islamic nonprofits
might consider developing one and two-year professional service opportunities for young
professionals. These opportunities, based on the Teach for America or CityYear model,
could give recent graduates an opportunity for leadership, service and impact very early
in their careers. A well-managed program can ensure that each participant is able to
produce measurable and meaningful results that will provide both a gratifying experience
and an impressive professional experience. If framed properly this experience can help
young professionals stand out in applications to graduate/professional school or to
permanent positions in nonprofit or corporate settings.


Figure 4: Summary of Recommendations
Addressing the Human Capital Gap
   •   Conduct regular audits of the organization’s professionalism
   •   Adjust the allocation of funds between physical assets and human capital
   •   Frame staff positions as entrepreneurial opportunities
   •   Share physical resources between organizations.
   •   Develop regional staff positions jointly funded by multiple organizations
   •   Centrally publicize listing of professional opportunities
   •   Build awareness of and establish endowments for staff and operational
       expenses
   •   Develop short-term professional service opportunities




                                            23
CONCLUSION
All communities have their growing pains and the Muslim community in America is no
exception. As seen in this study, the human capital deficit is one issue at the heart of the
community’s development.


One interviewee, speaking of his own organization, said “We… have no choice but to
make sure this organization succeeds.” His sentiment holds true for the sector as a whole
– in many ways it has no choice but to make sure the human capital challenge is
addressed. We hope this study will help the community engage the issue.




                                            24
APPENDIX


Core Interview Questions
Below are the core interview questions used in our research. Actual interviews included
many additional questions, however, based on initial responses provided.


Questions for Muslim Professionals


1) Please tell me a bit about your professional/academic background.


2) What attracts you to the mission of Islamic non-profit organizations?


3) When did your interest/affiliation with Islamic nonprofits begin?


4) Have you ever considered a career with Islamic nonprofits? If so, what type of
organization?


5) Have you ever interviewed/worked professionally with INP? If so, what
organization(s) and in what capacity?


6) What reservations do you have about working at an INP?


7) What would it take to make you comfortable in choosing a career with an INP? What
changes would need to take place?


8) In your opinion, why do INP struggle to attract and retain professional talent?




                                            25
Questions for Board Members/Leaders


1) How long have you been a board member/leader of an Islamic nonprofit (INP)?


2) What are the mission and main activities of the organization?


3) Do you currently have full-time staff? If so, where did you find the staff and how did
you hire them?


4) In an ideal world, would you like to expand your staff? If so, what positions would you
like to fill?


5) What skills/background would you be looking for in hiring this staff?


6) What constraints prevent you from hiring the staff you would ideally like to have?


7) Why, in your opinion, do Islamic nonprofits struggle to attract and retain professional
talent?




                                           26
About the Institute for Social Policy and Understanding



The Institute for Social Policy and Understanding (ISPU) is an independent and nonprofit
organization committed to solving critical social problems in the United States through
education, research, training, and policy analysis. ISPU provides cutting-edge analysis
and policy solutions through publications, public events, media commentary, and
community research. Major areas of focus include domestic policy, economy, health,
education, environment, and foreign policy. Since our inception in 2002, ISPU’s research
aims to increase understanding of key domestic and foreign policy issues and how they
impact various communities in the United States.

US society is far from being monolithic, whether culturally, socially or politically. It is
imperative that the thoughts and insights of each aspect of this heterogeneity play a
contributory role in the discourse and debate of issues that affect all Americans. ISPU
was established and premised on the idea that each of these communities must address,
debate, and contribute to the pressing issues facing our nation. It is our hope that this
effort will give voice to creative new ideas and provide an alternative perspective to the
current policy-making echelons of the political, academic, media and public-relations
arenas of the United States. Through this unique approach, ISPU will produce scholarly
publications that build on the ideas of the scholarly community. Optimal analysis and
treatment of social issues mandates a comprehensive study from several different and
diverse backgrounds.

As social challenges become more complex and interwoven, ISPU is unique in its ability
to bring this new approach to the human and social problems facing our country. Our
multidisciplinary work in partnership with universities and other research institutes serves
to build understanding and create programs that effect lasting social change.




          Further information about ISPU can be obtained from our website at www.ispu.us




                                               27

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The Human Capital Deficit in the Islamic Non-Profit Sector

  • 1. THE HUMAN CAPITAL DEFICIT IN THE ISLAMIC NONPROFIT SECTOR Analysis and Recommendations The Institute for Social Policy and Understanding 43151 Dalcoma Road ♦ Clinton Township ♦ Michigan 48038 ♦ 586-416-1150 ♦ www.ispu.us
  • 2. © 2004 Institute for Social Policy and Understanding. All Rights Reserved No part of this publication may be reproduced or transmitted in any form or by any means without permission in writing from the Institute for Social Policy and Understanding The Institute for Social Policy and Understanding normally does not take institutional positions on public policy issues. The views presented here do not necessarily reflect the views of the Institute, its staff, or trustees. Institute for Social Policy and Understanding 43151 Dalcoma Road Clinton Township, Michigan 48038 Tel: (586) 416-1150 www.ispu.us 2
  • 3. FORWARD The Institute for Social Policy and Understanding (ISPU) would like to thank Aamir Rehman for his diligent work on this report.1 The study was produced as part of a research project entitled Managing Human Capital: Keeping Hope Alive in Organizations, at the Harvard Business School. The study is an important contribution to our understanding of Islamic nonprofit organizations and their views on human capital. The report provides both empirical and anecdotal evidence that the “human capital deficit” is a major problem within Islamic organizations. According to the report, it is a growing problem that needs to be taken more seriously by the Muslim community. While the report provides many answers, it also raises interesting new questions about funding for nonprofits and the value that the Muslim community has placed on professional talent. The way that nonprofits deal with the problem in the future will undoubtedly impact the long term sustainability of the organization and the sector as a whole. The conclusion and recommendations proposed are certainly a step in the right direction. In addition, the study raises numerous other social policy issues that ISPU hopes to address in subsequent reports. We invite feedback on this salient study and hope it sparks opportunities to discuss the issue further. Farid Senzai Director of Research, ISPU February 2004 1 Aamir Rehman can be reached at rehman@mba2004.hbs.edu 3
  • 4. CONTENTS EXECUTIVE SUMMARY…………………………………………………………….. 5 INTRODUCTION……………………………………………………………………….6 Research Methodology I. THE GROWING HUMAN CAPITAL DEFICIT………………………………….. 9 Growth of the Islamic Nonprofit Sector Expanding Human Capital Deficit II. PRINCIPLE FINDINGS……….……………………..…………………………….11 Twin Myths of Scarcity Compelled to Entrepreneurship III. ADDITIONAL OBSERVATIONS………….…………………………………… 17 Need for Endowments Limited Role of Islamaphobia IV. RECOMMENDATIONS…………………………………………………………. 19 CONCLUSION………………………………………………………………………....24 APPENDIX…………………………………………………………………………….. 25 Core Interview Questions About ISPU 4
  • 5. EXECUTIVE SUMMARY Why do Islamic nonprofit organizations struggle to attract and retain professional talent? This paper explores several forces driving the problem and provides recommendations addressing the sector’s human capital deficit. Principally, two “myths of scarcity” limit human capital. One myth is that Islamic nonprofits do not have the financial resources to attract and retain talent. In fact, they do – but they choose to invest in physical assets rather than in human capital. Another myth is that not enough qualified professionals are interested in the sector. In fact, many are – but choose not to pursue it because of a perceived lack of professionalism. To help address its human capital deficit, we suggest that the Islamic nonprofit sector: • Conduct regular audits of the organization’s professionalism • Adjust the allocation of funds between physical assets and human capital • Frame staff positions as entrepreneurial opportunities • Share physical resources between organizations. • Develop regional staff positions jointly funded by multiple organizations • Centrally publicize listing of professional opportunities • Build awareness of and establish endowments for staff and operational expenses • Develop short-term professional service opportunities These steps can help develop more effective and sustainable organizations and thus a more effective nonprofit sector. 5
  • 6. INTRODUCTION The Islamic nonprofit sector in the United States faces a serious human capital deficit. As the Muslim community grows and develops, the scale and number of institutions is rapidly increasing. To be effective, these institutions need professional staff. Most Islamic nonprofit organizations struggle, however, to attract and retain professional talent. The end result is that organizations fail to develop as fast as the community’s needs do. The goal of this study is to explore the issues which drive the human capital deficit in the Islamic nonprofit sector. We aim to address a straightforward question: why do Islamic nonprofit organizations struggle to attract and retain professional talent? This paper explores several forces driving the human capital deficit in the Islamic nonprofit sector, including organizational, economic, informational and other types of drivers. Additionally we observe how these forces can work to re-enforce one another in a negative spiral of ineffectiveness. Following a brief description of the research methodology, the expansion of the Islamic nonprofit sector and its growing human capital deficit are discussed. Section two presents the study’s principal findings, uncovering “twin myths” of human capital in the sector and discussing the pattern of “compelled entrepreneurship” and its impact on the sector. Section three provides additional observations from our research. Section four provides several recommendations for Islamic nonprofits and their leaders on how to address the human capital deficit. It is hoped that these recommendations may provoke discussion and influence leaders’ approach to human capital as the sector develops. Research Methodology Our study relies principally on primary research in the form of interviews. Our methodology looked at both the “demand” and “supply” sides of the human capital market. 6
  • 7. Board members and leaders of eight Islamic nonprofit organizations (the “demand” side), ranging from local mosques and social service organizations to global charities, were interviewed separately. Each leader was asked about his or her own organization’s human capital needs and practices as well as his or her overall perspective on the sector’s human capital challenges. Thirteen professionals (the “supply” side) were asked about their background and interest in Islamic nonprofits, their experience (if any) interviewing or working with Islamic nonprofits and the barriers/reservations they have toward working in the sector. They were also asked about their overall perspectives on the sector’s human capital challenges. Interviewees were recruited through several email listservs. To our (pleasant) surprise the email was forwarded across the country resulting in contact with organizations and individuals in California, Indiana, Ohio and Massachusetts. Interviews were conducted by both email and phone.2 While conclusions drawn from twenty-one interviews may be somewhat anecdotal, we believe that our observations are largely applicable to the sector overall. We hope that leaders will find our observations relevant and useful in building their own organizations. Figure 1a: Interview Populations 8 13 Professionals Board Members 2 Please see the Appendix for the core interview questions. 7
  • 8. Figure 1b: Institution Types Types of Institution Represented Local Mosques Social Service Organizations Political/Advocacy Organizations Community Development Organization International Relief Organization Intergovernmental Organization 8
  • 9. I. THE GROWING HUMAN CAPITAL DEFICIT Growth of the Islamic Nonprofit Sector There are an estimated 6 to 7 million Muslims in the United States and, according to several sources, Islam is the fasting growing religion in America. As the Muslim community has grown and matured it has established thousands of organizations to meet its needs. In recent years the number of Islamic organizations has grown at a remarkable rate, outpacing even the growth of the community itself. An elaborate study conducted by the Council on American Islamic Relations (CAIR) found that between 1994 and 2000 the number of mosques in America increased by 25%, reaching a total of over 1200 mosques.3 Over two million of America’s Muslims are thought to be affiliated with a mosque. Mosques in America, when compared to other religious organizations, are fairly young institutions. The majority of mosques were established in the past 20 years, with 30% of all mosques established in the 1990s.4 In addition to mosques, the Muslim community in America has built several other types of organization. These include Islamic schools, social service organizations, charity and relief organizations and community development organizations. If Muslim student associations are included in the count, it is safe to estimate that the count of non-mosque organizations is well over 1000.5 The Islamic nonprofit sector can thus be seen as a rapidly growing one in which organizations lack long institutional histories. 3 Council on American Islamic Relations (CAIR), The Mosque in America: A National Portrait. 2001: Washington DC. 4 Ibid. 5 Author estimates. 9
  • 10. Expanding Human Capital Deficit As the Islamic nonprofit sector expands, it remains remarkably understaffed. According the CAIR study, a startling 55% of American mosques have no paid professional staff of any kind. 26% have only one professional on staff and a mere 10% employ three or more professionals. When one considers that nearly 70% mosques hold five prayers each day (totaling 35 services per week) in addition to other activities, the ratio of staff to services is striking low. Aggregate data on other segments of the Islamic nonprofit sector is difficult to attain. Anecdotal evidence, however, suggests that a shortage of human capital is felt throughout the entire sector. All board members interviewed, for example, stated that they would like to expand their organization’s professional staff. If the typical organization is significantly understaffed and the number of organizations is increasing, we can infer that in aggregate that the sector’s human capital deficit is only growing. 10
  • 11. II. PRINCIPLE FINDINGS Twin Myths of Scarcity Our research suggests that two “myths of scarcity” are commonly perceived in the sector. These myths, related to financial and human capital, lead actors on both the demand and supply sides to underestimate their capacity and their opportunities. Myth #1: The Islamic nonprofit sector lacks the financial resources to attract and retain professional talent. A perceived lack of financial resources was the top constraint cited by board members and leaders we interviewed. One leader, for example, wrote in all caps that “MONEY” was her organization’s chief constraint in expanding its human capital. Every board member cited funding as a major issue. Our observations, however, suggest that the Islamic nonprofit sector does have the financial resources to attract and retain more talent than it currently does. The problem is that individual organizations (and by extension, the sector) disproportionately allocate funds for physical assets while neglecting human capital. Simply put, the sector invests in buildings rather than in people. One interview with a board member illustrates the phenomenon succinctly. His organization, like others in the sector, faced a human capital shortage. His vision for the organization included hiring full-time administrative and operations staff. Of the three people currently on the payroll, however, two – an architect and a consultant – were dedicated to a project enhancing the physical assets of the mosque. 11
  • 12. A board member of a relief organization described a similar problem in his organization. Funding for staff training was frowned upon because it was seen as diverting funds from the needy recipients of charity. The lack of training, however, led to lower levels of performance in the organization. We repeatedly observed in our interviews that communities were investing heavily in physical assets and in other activities while struggling to attract and retain talent. While some investment in physical assets is necessary, our research suggests that mission- critical human capital needs are often given lower priority than physical investments of secondary importance. Myth #2: There are not enough qualified professionals interested in working in the Islamic nonprofit sector to meet the sector’s needs. Another perceived constraint discussed by board members was a scarcity of qualified talent. One social services leader, for example, noted a shortage of Muslims with certification in her field. Another board member noted that his community was generally less educated than other Muslim communities in his region. Our interviews, however, suggest that there are more qualified professionals interested in the sector than board members may think. The problem is that organizations lack the ability to attract professional talent – mainly due to a perceived lack of “professionalism” in the sector. Our interviews were full of anecdotes about trying to enter the sector but finding only frustration. One young professional in New York left an investment banking job to work at an Islamic nonprofit – only to be dismayed at the organization’s unwillingness to provide him even a housing stipend despite its significant resources. One graduate of an 12
  • 13. Ivy League college contacted several Islamic nonprofits seeking to “do the right thing” after graduation but her phone calls to these organizations were never returned. She ultimately ended up working at a top-tier consulting firm. According to one young professional in Ohio, there is “no shortage of skilled, knowledgeable” talent interested in the sector – the problem, in his view, lies with organizations’ inability to absorb this talent. Interestingly, the main reservations that professionals had regarding the sector were non- financial in nature. In fact only two of the thirteen professionals interviewed cited low salary as a barrier preventing them from joining an Islamic nonprofit. The most common – and strongly felt – reservations regarding the sector related to a perceived lack of “professionalism.” One aspect of professionalism cited repeatedly was the issue of clear roles and responsibilities. According to one woman with experience in the sector “we were repeatedly asked to be professional but given unprofessional tasks to do.” Another professional currently pursuing his MBA echoed the sentiment that organizations were unable to “extract maximum value” from skilled staff. A second aspect of concern was a lack of professional development. Multiple interviewees saw roles with an Islamic nonprofit as “dead-end job[s].” In the words of one MIT alumnus “Professionals look for stable careers. Islamic nonprofit positions are usually only good on the short term. Very few Islamic nonprofits are established and stable enough to provide clear career paths for professionals.” Another issue cited in interviews was a lack of openness to new ideas or willingness to listen to diverse perspectives. Two female professionals also cited sexism as a challenge and felt that women’s contributions were not valued equally to men’s. At the board level, one interviewee said he would be interested in supporting Islamic nonprofits made up of young professionals but not “stodgy” traditional organizations which he perceived as less open to new ideas. 13
  • 14. Interestingly, another reservation expressed in our interviews was the perception that working at an Islamic nonprofit would mean working with less talented colleagues. While it is sensible that highly talented professionals would want to work with other highly talented people, the human capital deficit cannot be addressed until someone breaks the cycle and comes on board. We thus reach one of our studies most intriguing findings – board members and leaders tend to see financial limitations as the key driver of the human capital deficit while professionals see the key driver to be a lack of professionalism. The figure presents the expectation gap in a stylized graphic format. Figure 2: Expectation Gap and Human Capital Deficit What Causes the Human Capital Deficit? Professionals High Expectation Gap Relative Importance Low Board Members Financial Non-Financial Considerations Considerations Perceived Causes of Human Capital Deficit 14
  • 15. Board members tend to think that providing more funding will attract professional talent. Professionals, however, tend to value non-financial consideration above financial ones. Money alone, therefore, will not solve the problem. Compelled to Entrepreneurship One major consequence of professionals’ dissatisfaction with existing Islamic nonprofits is their desire to create organizations of their own. The thought process observed in our interviews was as follows: the current organizations are too unprofessional so we’re better off starting our own. Multiple professionals expressed their interesting in starting new Islamic nonprofits to meet needs currently underserved or ignored. This phenomenon might be described as being “compelled” to entrepreneurship in the Islamic social sector. While this drive toward entrepreneurship does create opportunity and innovation, it also has negative consequences worth noting. Chief amongst these is a possible dilution of community resources. The community finds itself re-investing in start-up costs and in fixed operational costs (rent, administrative costs, etc.) rather than applying incremental funding to human capital and programming. Another drawback of “compelled entrepreneurship” is that new organizations face a steep learning curve – one that others may already have climbed – that might be avoided by better leveraging community experience. 15
  • 16. Figure 3a: Compelled to Entrepreneurship A Negative Cycle Existing Organizations Face Organizational and Financial Challenges Professionals Feel Compelled These Challenges Lead to a to Create New Organizations Lack of Professionalism Professionals Find Existing Organizations Unacceptable to Work With Competition in the social sector – just as in the commercial sector – can certainly be healthy and can lead to a strengthening of the overall industry. In our view, however, the current state of the Islamic nonprofit sector is one which calls for greater collaboration (and, in some cases, consolidation) rather than increased competition. 16
  • 17. III ADDITIONAL OBSERVATIONS Need for Endowments Although we have argued that financial constraints are in fact less of a factor than they are often perceived to be, funding certainly is a challenge to the sector. Most Islamic nonprofits do not have endowments and are therefore forced to raise funds each year merely to meet their operational expenses. This lack of stable cash flow has a profound impact on the organization’s ability for long-term planning. As pointed out in one interview, organizations are reluctant to create staff positions which they are not sure they will be able to continue funding in future years. The reasons behind the lack of endowments are many. One reason is a lack of organizational savvy or appreciation of the importance of having endowments. Another is the historic scarcity of investment opportunities consistent with Islamic law (which includes a prohibition of interest and other rules of investment). As the US Islamic finance industry develops, this scarcity of investment opportunities is being addressed and may become less of a constraint on the development of the Islamic nonprofit sector. Notably, two of the organizations interviewed owned real estate investments that produced cash flow for the nonprofit. These institutions were able to plan more ambitious human capital investments (now and in the future) as supported by their predictable revenue streams. Limited Role of Islamophobia One surprising finding was that Islamophobia (anti-Muslim sentiment) was much less of a factor than expected. We expected that the current political environment of suspicion towards Muslims (including the federal government’s closure of several Muslim charities on the basis of secret evidence) would be an important consideration preventing professionals from wanting to work at Islamic nonprofits. Only one out of the thirteen professionals interviewed, however, cited Islamophobia as a factor. Even the one who did cite it he said that he would like to work at an Islamic nonprofit nonetheless. 17
  • 18. The limited discussion of Islamophobia in our interviews may at least partially be driven by a general reluctance to bring up the topic despite feeling it. It may also be that the professionals who chose to participate in the study are not the type of people who are daunted by Islamophobia. Nonetheless it is worth noting that anti-Muslim sentiment was less of a factor than expected. 18
  • 19. IV. RECOMMENDATIONS While the human capital deficit facing the Islamic nonprofit sector is daunting, much can be done to address it. Here we offer eight recommendations for leaders and boards of Islamic nonprofits seeking to improve their organizations and the sector at large. The suggestions offered here do not require impractical levels of funding or radical changes in vision. By design, our suggestions are feasible within the sector’s current constraints with a view toward beginning a long-term shift in human capital practices. 1. Conduct regular audits of the organization’s professionalism As discussed above, a perceived lack of professionalism is the single most critical factor keeping professionals from considering careers in the Islamic nonprofit sector. One simple way to begin raising standards of professionalism is through regular (twice a year, for example) audits of the organization’s professionalism. The audit can cover a range of issues from strategic clarity to simple operations. Some examples of audit activities include: • Ask each staff member what their role and responsibilities are. Ask board members and colleagues as well to ensure that each person’s role is well defined and broadly understood. • Create a performance review system (even a simple one) for both staff and board members to reflect on their performance • Develop a system of checks and balances to ensure that everyone follows up on their commitments. If a board member commits to doing something, write a letter to remind him or her. • Write a letter to the organization as a community member with a question or a need. See if/when the organization responds to you. Do the same with a phone call. 19
  • 20. Creating a culture of professionalism in the sector can break the negative cycle of “compelled” entrepreneurship. As illustrated in the figure below, increased professionalism can result in a positive cycle by which human capital is attracted to the sector. Figure 3b: Positive Cycle of Professionalism Positive Cycle of Professionalism Existing Organizations Address Challenges in Professional Manner Professionals Join and Strengthen Existing Problem Solving Promotes a Organizations Culture of Professionalism Professionals Are Attracted to Working with Existing Organizations 2. Adjust the allocation of funds between physical assets and human capital Review how much the organization spends in four areas: maintaining physical assets (maintenance costs), enhancing physical assets (capital projects), maintaining human capital (basic salary/benefits of staff) and enhancing human capital (training and development, additional staff). 20
  • 21. Does the organization’s allocation of funds reflect its espoused values? Does the way it prioritize uses of funds align with the community’s priority of needs? Does how we spend reflect our beliefs of what we “really need”? 3. Frame staff positions as entrepreneurial opportunities As noted above, professionals drawn to the Islamic nonprofit sector often seek entrepreneurial opportunities that promise significant autonomy. It seems advisable for existing organizations to frame new (and even current) staff positions as entrepreneurial roles that allow a professional to build an enterprise. They may even develop subsidiary organizations with separate governance structures to give professional managers enhanced flexibility. In such circumstances boards must recognize that their role is to provide oversight but not to micromanage. Professionals, at the same time, must recognize that they must lead within the framework of the organization. While taking a more entrepreneurial view toward staff positions may initially be uncomfortable, overall it can benefit the community by reducing the “compulsion” to start new organizations which often dilute community resources. 4. Share physical resources between organizations Existing organizations would be well-served to explore ways to share physical resources. Such sharing would allow more funds to be directed to human capital and organizational activities. One area of opportunity, for example, is the consolidation of fixed costs between a mosque and a social services organization. Instead of maintaining its own office, the social services organization could use space at the mosque during (even paying a fee) and devote saved resources to human capital or to programming. 5. Develop regional staff positions jointly funded by multiple organizations A further level of coordination would be to develop regional staff positions jointly funded by multiple organizations. Two simple example of this would be a single administrative 21
  • 22. assistant (or even a telephone answering service) or single media relations professional for three small local mosques. Perhaps no single institution could afford such a staff member but together the three can fund it and all benefit from his or her efforts. Another key benefit of establishing joint positions (especially at more senior levels) is its impact in creating a professional development path. A career path beginning at the local level and rising to the regional one can be charted by aspiring professionals and an Islamic non-profit career can seem less like a “dead-end job.” 6. Centrally publicize listing of professional opportunities Every staff member (or former staff member) with whom we spoke was hired through a networked job search. None was hired through a publicized job opening. Interestingly, we heard board members cite a scarcity of qualified professionals while at the same time hearing qualified professionals complain of the scarcity of publicized opportunities. One simple way to better connect the “demand” and “supply” sides of the market would be through a centralized listing of professional opportunities. The Islamic Society of North America (ISNA) appears to have begun such an effort by listing non-ISNA opportunities on its website. More can be done, however, to create a centralized posting site for professional opportunities in the sector. 7. Build awareness of and establish endowments for staff and operational expenses Although it may take several years for an organization to develop a large enough endowment to fund staff positions, the effort to build endowments can begin today. The first step is to make board members, leaders and the broader community aware of the impact an endowment can have on the organization. This can be achieved through simple presentations and discussions. Importantly, the practice of creating endowments exists throughout Islamic history through the institution of awqaf (charitable trusts). Creating an endowment is a measure that embraces both the Islamic tradition and the community’s current needs. 22
  • 23. Once the awareness building campaign is initiated, the organization can begin the process of legally establishing the trust and contributing funds to it. Investment firms can be contracted to manage the trust’s assets according to Islamic principles even if the initial asset base is small. Having the structure in place can help an organization make endowment-building an ongoing effort. 8. Develop short-term professional service opportunities Recognizing the challenges in establishing permanent staff positions, Islamic nonprofits might consider developing one and two-year professional service opportunities for young professionals. These opportunities, based on the Teach for America or CityYear model, could give recent graduates an opportunity for leadership, service and impact very early in their careers. A well-managed program can ensure that each participant is able to produce measurable and meaningful results that will provide both a gratifying experience and an impressive professional experience. If framed properly this experience can help young professionals stand out in applications to graduate/professional school or to permanent positions in nonprofit or corporate settings. Figure 4: Summary of Recommendations Addressing the Human Capital Gap • Conduct regular audits of the organization’s professionalism • Adjust the allocation of funds between physical assets and human capital • Frame staff positions as entrepreneurial opportunities • Share physical resources between organizations. • Develop regional staff positions jointly funded by multiple organizations • Centrally publicize listing of professional opportunities • Build awareness of and establish endowments for staff and operational expenses • Develop short-term professional service opportunities 23
  • 24. CONCLUSION All communities have their growing pains and the Muslim community in America is no exception. As seen in this study, the human capital deficit is one issue at the heart of the community’s development. One interviewee, speaking of his own organization, said “We… have no choice but to make sure this organization succeeds.” His sentiment holds true for the sector as a whole – in many ways it has no choice but to make sure the human capital challenge is addressed. We hope this study will help the community engage the issue. 24
  • 25. APPENDIX Core Interview Questions Below are the core interview questions used in our research. Actual interviews included many additional questions, however, based on initial responses provided. Questions for Muslim Professionals 1) Please tell me a bit about your professional/academic background. 2) What attracts you to the mission of Islamic non-profit organizations? 3) When did your interest/affiliation with Islamic nonprofits begin? 4) Have you ever considered a career with Islamic nonprofits? If so, what type of organization? 5) Have you ever interviewed/worked professionally with INP? If so, what organization(s) and in what capacity? 6) What reservations do you have about working at an INP? 7) What would it take to make you comfortable in choosing a career with an INP? What changes would need to take place? 8) In your opinion, why do INP struggle to attract and retain professional talent? 25
  • 26. Questions for Board Members/Leaders 1) How long have you been a board member/leader of an Islamic nonprofit (INP)? 2) What are the mission and main activities of the organization? 3) Do you currently have full-time staff? If so, where did you find the staff and how did you hire them? 4) In an ideal world, would you like to expand your staff? If so, what positions would you like to fill? 5) What skills/background would you be looking for in hiring this staff? 6) What constraints prevent you from hiring the staff you would ideally like to have? 7) Why, in your opinion, do Islamic nonprofits struggle to attract and retain professional talent? 26
  • 27. About the Institute for Social Policy and Understanding The Institute for Social Policy and Understanding (ISPU) is an independent and nonprofit organization committed to solving critical social problems in the United States through education, research, training, and policy analysis. ISPU provides cutting-edge analysis and policy solutions through publications, public events, media commentary, and community research. Major areas of focus include domestic policy, economy, health, education, environment, and foreign policy. Since our inception in 2002, ISPU’s research aims to increase understanding of key domestic and foreign policy issues and how they impact various communities in the United States. US society is far from being monolithic, whether culturally, socially or politically. It is imperative that the thoughts and insights of each aspect of this heterogeneity play a contributory role in the discourse and debate of issues that affect all Americans. ISPU was established and premised on the idea that each of these communities must address, debate, and contribute to the pressing issues facing our nation. It is our hope that this effort will give voice to creative new ideas and provide an alternative perspective to the current policy-making echelons of the political, academic, media and public-relations arenas of the United States. Through this unique approach, ISPU will produce scholarly publications that build on the ideas of the scholarly community. Optimal analysis and treatment of social issues mandates a comprehensive study from several different and diverse backgrounds. As social challenges become more complex and interwoven, ISPU is unique in its ability to bring this new approach to the human and social problems facing our country. Our multidisciplinary work in partnership with universities and other research institutes serves to build understanding and create programs that effect lasting social change. Further information about ISPU can be obtained from our website at www.ispu.us 27