Responses to the library's survey on new discovery system. The survey ran from mid-January to early February, 2015.

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Building a Better Digital Library
Together: Community Responses to
Summon Discovery System
105
Total Responses
May 2015

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Q2: Which of the following best describes your status at OCAD
University?
Answered: 100 Skipped: 5

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Q3: Undergrads: What year of study are you in?
Answered: 65 Skipped: 40

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Q4: Undergrads: Which program are you in?
Answered: 65 Skipped: 40

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Q5: Grads: Which program are you in?
Answered: 4 Skipped: 101

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Q6: Which faculty are you in?
Answered: 9 Skipped: 96

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Q7: In your estimation, on how many separate occasions have you used
the Summon search since September 2014?
Answered: 99 Skipped: 6

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Q8: When searching for information on a research topic, which
online research tools do you commonly use? (check all that apply).
Answered: 99 Skipped: 6
Other: U of T library (3) York
(1) Ryerson (1) TPL Databases
(1) LAC (1) WorldCat (2) ILL (1)
arhive.org (1) ebrary (1)
Amazon (1)

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Q9: How difficult or easy do you find Summon to use?

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Q10: How relevant do you find Summon search results to your research
topic(s)?
Answered: 97 Skipped: 8

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Q11: Would you like to have access to any of the following instructional
resources on using Summon? (mark all that apply)
Answered: 86 Skipped: 19

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Q12: Have you used the search filters, located on the left-hand side menu, to
narrow your search results? Examples of filters include Library Location, Content
Type, and Discipline.
Answered: 97 Skipped: 8

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Q13: How useful were the search filters in improving your search results?
Answered: 64 Skipped: 41

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Q14: Do you have further comments on the utility of the search filters? For
example, would it be beneficial to arrange them differently, eliminate some or add
others?
Answered: 15 Skipped: 80
Filter: Arrangement Filter: Suggestions Filter: Comments
Move, or remove library location
Library location and language facets not useful,
move down the page.
Move pub. date up
Library location not useful. Move or delete.
Library location redundant with catalogue filter
Narrowing by author if you have a last name but
not the first
Filters can be even more specific e.g.
commercial photography and fine art
photography and design photography
Spilt books/ebooks
Disciple and subject confusing, what’s the
difference? Can one be removed?
Library location expanded by default for
searching physical collection only
FT, peer review, content filters are the most
useful.
Functional as is / fine as they are
Don’t return relevant results
Great!
Huge improvement, easier to understand and
navigate
Filters are great, very user-friendly. Easy to
search by publication date (unlike U of T’s)
OCAD’s library system ‘incoherent’ hard to find
what I’m looking for.

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Q15: What aspect or feature of Summon do you like best?
Answered: 61 Skipped: 44
“It actually provides real-time access to research documents - which is precisely
what graduate students need. The previous system was not actually able to
provide access to digital documents for some reason - at least in my experience
- in a large number of cases. This one works very well - and actually provides
access to documents that even Google Scholar doesn't seem to be able to find.”

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Q15: What aspect or feature of Summon do you like best?
Relevance Ease of Use & Efficiency Facets / Refinements Access to Content Other
Very easy to use
and relevant to
my topic
How easy it is to
find one or more
relevant articles
That it can access
so much of the
catalogue without
having to narrow
the search
criteria.
Great relevancy
ranking and nice
clean, user-
friendly design.
Easy to figure out / use
Searchable information
all in one tool. Automatic
access to resources.
Quite easy to use...I get
the needed results
quickly!
Easy access to a wide
variety of research
material
It’s quick and easy to
find links to the info I
need when researching
Cuts down steps
involved in our other
database searches
After searching, the subheadings
and categories have options to
search deeper into my topic
Having the ability to sort by results
that have their full-text online is a
great advantage.
Clear tags describing type of
resource (i.e. eBook, journal article,
newspaper article, etc.)
Able to search for certain categories
that are not available through
regular library catalogue (e.g.
publisher name, language, etc.)
The faceting (and cluster-analysis) is
well implemented.
Able to search most resources at
once.
Its easy accessibility to scholarly
articles
It holds a lot of information.
It's nice to have all the search
results come up in one big
search and from there being able
to narrow it down easily.
I can search either E-Books,
Media, Catalogues, Databases
and Journals immediately
Its broad based search results
and the various sources that are
available.
Provides real-time access to
research documents
I don’t know I’ve never used it!
That it aggregates online and print sources in one place
(i.e., not having to log into e-journals separately)
Able to search most resources at once. Able to search
for certain categories that are not available through
regular library catalogue (e.g.: publisher name,
language, etc.)
Very helpful to my research
It works most of the time
The mouse-over feature that shows detailed info on
the right
Ease of searching across multiple resources at once.
I like how it is the default search engine on the OCADU
Library homepage

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Q16. If you could change one aspect or feature of Summon, what would it
be?
Relevance Ease of Use & Efficiency Facets /
Refinements
Access to Content Other
Searched for very
specific terms as I
knew there was a
specific journal
article I was looking
for It did not come
up on the search
Maybe important
information
highlighted:
hierarchy of
information
Needs visual
hierarchy; focal
point and clear
layout to make the
viewer easily
understand the
results.
Not clear enough what the actual
article is, whether an e-book,
journal or book review
Boolean search seems dated
Navigation and user interface
could be improved
A clearer indication of the media
of the return results, such as books
vs. online articles vs. abstracts
Lack of pagination of results, also
can’t tell where in the result set
you are with scroll
Add regional
sorting
Side buttons
on the left
are difficult
to use
Narrow by
books and
ebooks not
books/ebook
s
It doesn't actually link you to anything
Have specific types of searches within
summon
More recent sources and more downloadable
[non-drm] pdf files. I downloaded a file that
needed adobe digital editions and it only
allowed me to view it for a few days and I
have to re-download it.
Link failure or not linking to full-text article
but rather DB or journal level
Lots of duplicate results for periodical
literature, even when the source was
identical (i.e., it wasn't a case of the content
being available in various aggregations).
Lack of access to multimedia content or poor
ranking of content
That when you switched between journal, catalogue,
etc. it didn't wipe out the text in the search bar
If I click on catalogue and enter a search term -- and
then change my mind and select Summon -- the text
that I entered in the box disappears and I have to
enter it again. Is there any way to keep the text in the
box?
Make it more colorful
Summon My Account being connected with other
OCADU network (say, Canvas, My Record) and login
with our student number instead of that long serial
number on our card. And it should be easy to login in
from the beginning of the search instead of going
through multiple steps
I'd get rid of the links on the redirect page (when you
log in after clicking a search item when you're off-
campus) since the links don't work!

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Q17: Overall, how satisfied are you with your experience of the Summon
search?
Answered: 95 Skipped: 10

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Q18: How likely are you to continue to use Summon in your research?
Answered: 95 Skipped: 10

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Discussion: Enhancements to Summon Service?
Issue: Possible Enhancements:
Links not returning full-text; or linking
to DB or journal level records:
Summon support:
Authentication and access:
Known item searching:
Filters/Facets:
Results / access for non-textual
content:
PQ has expanded their Indexed Enhanced Direct Linking program which does not rely upon OpenURL. Majority of
content is now IEDL. In some cases, where packages are problematic like ACUP package we can load MARC
records directly into Summon and use 856 links. Intelex has been loaded and will be followed by ACUP. OpenURL
does not work well for aggregated news content (due to metadata / entitlement discrepancies and lack of full-text
subs). When checked 1 year ago news resolution link was 52%. A solution would be to exclude news content by
default and provide a toggle on the tabbed search box.
Create a guide (LibGuide/LibAnswers) explaining Summon, content is searched, search strategies for different
content types, strengths & weaknesses of the service that links to the Summon search box on the homepage, how
relevancy ranking and clustering works vs. using Boolean and wildcards. When and why Journal A– Z or DB A – Z
pages should be used. Known issues and solutions can also be included such as adding exceptions to pop-up
blockers for ArtStor content. Expand efforts to promote Summon through information literacy program.
Move EZProxy to hosted solution and implement SSO (CAS). Explore CAS option for Horizon (My Account). Add
My Account login to OCAD website “Login” page. Remove broken links on EZProxy login page.
Improvements to known item searching made by PQ in April/May release.
Remove “Library Location” now redundant due to “Library Catalogue” filter. Move publication date slider higher
in ranking. Remove either "Discipline” (HILCC) or “Subject” facet. Remove or lower “language” facet.
Build a multi-media search (filter by content type) to add to tabbed search box. Load Criterion on Demand and
NFM MARC records directly to Summon.