6. Feedback
• Confidential 360-degree feedback
• Feedback tells us “where we are.”
• The Four Commitments. They need to commit to:
Let go of the past.
Tell the truth.
Be supportive and helpful – not cynical or negative
Pick something to improve themselves
• The action plan for leaders
7. APOLOGIZING
An Apology serves three purposes:
It claims responsibility for past mistakes
It announces commitment to change
It works as an agreement between both parties