1. ANNETTE EUBANKS-ANTOINE
North Richland Hills, TX 76182 Gina_J29@yahoo.com 214-335-4160
PROJECT MANAGEMENT
Banking and Financial Services industry professional with extensive experience encompassing project
management, process improvement, software implementation and release management. Background includes
directing full project lifecycle, including request / requirements gathering, business case, planning, discovery,
design, coding, testing, implementation, and post-deployment logistic.
JP MORGAN CHASE, New York City, New York 2004 – 2014
Project Manager, Card Services. Arlington, Texas (2013 – 2014)
· Project Management: Supported Americans with Disabilities Act (ADA) program by creating, maintaining,
communicating and delivering required program and project deliverables that were high quality and timely.
Included ownership of small to medium sized projects.
Primary Responsibilities
· Built and maintained project level tools to manage and track ADA-Card Services priorities, deliverables,
actions items and issues
· Engaged appropriate Card Services resources to identify ADA gaps, identify solution plans and execute
solutions in a timely manner.
Project Manager, Strategy & Process Improvement. Arlington, Texas (2011 – 2013)
· Project Management: Supported Corporate Privacy Office, which provided project support for privacy
initiatives across the firm. Implemented standard project methodology to these programs from initiation to
implementation
· Achievements:
· Project Management: Established governance and structure to these programs, status tracking, issue
resolution and escalation. Established Privacy Group communications via the monthly Privacy/Data
Protection Oversight Committee meeting.
· Compliance: Implemented a yearly privacy notice review process for the firm that resulted in ensuring the
firm is compliant with the Gramm-Leach-Bliley Act of 1999.
Project Manager, Home Lending- Loss Mitigation Solutions. Irving, Texas (2010 – 2011)
· Project Management: Implemented the “Making Homes Affordable-Second Lien Modification Program”
(2MP) which impacted numerous system and business units within Loss Mitigation solutions. Program
allowed Chase to modify eligible homeowner’s second lien (lower monthly payments) or offer partial/full
forgiveness of the second lien mortgage.
Achievements:
· Project Management: Implemented Making Homes Affordable – Second Lien Modification project.
(2MP) within budget. Automated IR2 reporting to the US Treasury.
· Revenue Revenues/Profits: Received $1,700,000 in incentives from the US Treasury for a 5 month
period for the 2MP Project. Implemented system maintenance macros that allowed the loan servicing team
to increase their volume by 100% without increasing their workforce.
Project Manager, Loan Decision Engine. Arlington, Texas (2008 – 2010)
· Project Management: Successfully implemented highly visible and large scale Loan Decision Engine
enhancement project that impacted a large cross-section of user community, the primary business decision
engine and automated underwriting system.
Achievements:
· Project Management: Successfully implemented several Loan Decision Engine projects:
o Messaging Optimization project: Implemented clear and concise informational messages targeted for
either consumer or internal Chase employees. Deployed system enhancement to automatically
populated "conditions" of the loan; this eliminated underwriters manually adding conditions, which
increase productivity and ensure accuracy and consistency tin the loan decision process.
o Valuation Fields and Functionality Project: Provided collateral Risk tools to better managed
appraiser and valuation risk. This project added data fields and functionality to collect property

2. valuation data throughout the loan life cycle. The ultimate benefit reduced the collateral valuation
losses in Default.
ANNETTE EUBANKS-ANTOINE, page 2 of 2
Project Manager Lead, Arlington, Texas (2006 – 2008)
· Project Management: Selected by management to participate with the team that planned and managed the
design and implementation of a state-of-the-art loan origination system to serve 5 major retail centers in in
the U.S. which serve more than 4,000 retail banks.
· Supervision: Assigned projects, supervised, and evaluated performance of 4 Project Managers to ensure
consistent achievement of designated business goals for productivity and cost control.
Achievements:
· Project Management: Successfully implemented significant service improvements and increased
profitability by accelerating the processing and closing of home equity loans.
· Quality Assurance: Managed, trained, and evaluated performance of 13 members of the User Acceptance
Testing (UAT) team to successfully meet and exceed business requirements.
Release Test Manager & Requirements Lead, Fort Worth, Texas (2004 – 2006)
· Project Management: Managed Line of Business (LOB) testing and to ensure a timely and efficient
release process. Consulted with IT Business Analysts, Application Developers, and external consultants to
continually review, analyze, and recommend processes required to improve various stages of releases.
Recognized by management for completing projects on-time and on-budget while meeting and exceeding
targeted business goals.
Bank One (Merge with JPMorgan Chase & Co.), Columbus, Ohio 1992 – 2004
Project Manager, Common Origination Project, Fort Worth, Texas (2003 – 2004)
· Project Management: Managed project to increase profitability and reduce operational costs for the
process of origination, booking, and funding of new equity loans in three centers, located in Milwaukee,
Houston, and Phoenix.
Illinois Loan Conversion Event Manager, Fort Worth, Texas (2001 – 2003)
· Project Management: Selected by management to plan the conversion of home equity loans acquired
from First Chicago Loan Servicing. Recruited, selected, developed, and managed 23 team members
assigned to 2 locations. Converted loans to the Vendor Loan System (VLS) while maintaining service
levels and meeting and exceeding customers’ expectations.
Achievements:
· Revenues/Profits: Increased corporate profitability by completing project on-time and on-budget. Project
provided a significant reduction in labor costs.
Release Manager, Retail Lending Centralized Release Management, Fort Worth, Texas (2000 – 2001)
· Project Management: Planned and managed several projects designed to improve operational efficiency.
Established business requirements, application development, and testing of various systems releases.
Coordinated deliverables of project phases with IT Business Analysts, Business Test Managers, and team
members. Consulted to identify and resolve quality issues in a timely and cost-effective manner.
National Integration Manager, First Chicago NBD Integration Team, Houston, Texas (1998 – 2000)
· Project Management: Recruited, selected, and managed team members to consolidate the management
and processing of home equity loans following the merger of First Chicago – National Bank of Detroit
(FCNBD). Project transferred loans from 14 FCNBD sites in Illinois and Michigan to the Menomonee
Falls Credit Services site in Wisconsin.
Achievements:
· Revenues/Profits: Significantly reduced operational costs by eliminating dual origination systems,
consolidating 14 First Chicago sites into one site in Wisconsin, reducing labor costs . Produced additional
income by aligning and exporting product fees.

3. EDUCATION
University of Wisconsin, Green Bay, Wisconsin
Bachelor of Science Degree – Magna cum laude
Minor: Business Administration