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Social Media
Homicide Investigations
    by Scott Mills
2008 Interpol + Social Media
Prevent/SolveCrime @Interpol_ICPO




For full presentation at 5th Annual Interpol Fugitives
Conference Nov/2008 Click ‘Documents’ tab
http://InternetViolencePrevention.com
Relationships +Technology
 Internet Violence Prevention




http://bit.ly/OmahaIVP
Key Messages
• Social Media Helps to Prevent And Solve
  Crimes Together With Police and community.
• Relationships + Technology Strategy Works
• Community - Police - Media Crime Stoppers
  Partnerships Are Needed To Prevent And
  Solve Crimes Worldwide
• Homicide Officers Need To Use Social Media
  for both communications and investigations
• Purpose + Process = Payoff + Potential
• Social Media Policy, human resource
  allocation and proper equipment should be a
  #1 priority for every Homicide Team.
Presenter | Scott Mills
                                          •   Social Media Officer
                                          •   Corp Comm | Toronto Police Service
                                          •   CSIWorld.org Social Media Adviser
           QuickTimeª and a
             decompressor
       are needed to see this picture.
                                          •   Facebook.com/ScotMills
                                          •   Facebook.com/GraffitiBMXCop
                QuickTimeª and a
                  decompressor
        are needed to see this picture.
                                          •   Twitter.com/GraffitiBMXCop
     QuickTimeª and a
      decompressor
are needed to see this picture.
                                          •   Youtube.com/LegalGraffitiArt + TorontoBMX
                                          •   Wordpress: InternetViolencePrevention.com
                                          •   Storify.com/GraffitiBMXCop
                                          •   Webdoc.com/GraffitiBMXCop
                                          •   Foursquare.com/GraffitiBMXCop
                                          •   Google Plus scotmills@gmail.com
Reference Social Media
 Presentations on SlideShare
LinkedIn scotmills@gmail.com
*TorontoPolice* Youtube |
Facebook | Twitter | UStream
Crime Stoppers International
     Facebook Profile
Crime Stoppers World Getting
     Networked in #SM
@CSIWorld Twitter
Public Like Crime Stoppers
  Social Media Community
Channels + Appeal Channels
Plain Clothes Professional
      Facebook Profile
• Facebook.com/ScotMills (Profile)
Uniform Professional
      Facebook Profile
Facebook.com/TPSSocialMedia
Facebook Page
     Unlimited “Likes”
Facebook.com/GraffitiBMXCop
Presentation Collaborator
  Det/Sgt Frank Skubic
First Social Media Experience
       “14 Take Skubic”
Toronto Demographics
       • Town of York – 1973
       • City of Toronto – 1834
       • Population - 2.48 million people (5.5 million in the GT
                                                              G
       • 140 languages and dialects spoken
       • 47 % Visible Minority
          •South Asian 12.0 %
          •Chinese 11.4 %
          •Black 8.4 %
          •Filipino 4.1%
          •Latin American at 64,860 or 2.6 per cent
       • 44.7% Youth and Young Working age group
        (15-44 yrs)

                     http://bit.ly/TorHistory
Toronto Attractions
Pride Week


                    Scotiabank Caribbean Festival


Toronto International Film Festival


                   TD Canada Trust Jazz Festival


Honda Indy
Homicide Squad
                                                       S/I Mark Saunders
                                                        Unit Comm ander
                                                        @TPS Hom icide



                                    2 Administrative Staff                      E-Disclosure


      Team 1                                 Team 2                                 Team 3                        Cold Case
Operational Inspector                  Operational Inspector                  Operational Inspector            D/Sgt, 3 Det, 1 D/C


                         4 D/Sgts                                4 D/sgts                              4 D/Sgts



                        6 Detectives                           6 Detectives                           6 Detectives



                 6 Detective Constables                 6 Detective Constables                 6 Detective Constables




                                                               Major Case
                                                               Management
Statistics
  Year              #               Solved Clearance %          Firearm

 2011             34 YTD             23            67.65            19

 2010              62                29            46.77            32

 2009              62                36            58.06            37

 2008              70                44            62.86            36

 2007              86                60            69.77            43


                        TORONTO HOMICIDES LAST 5 YEARS

100


 90        86

 80

 70
                             70
                                      Average
                                            62           62
 60


 50


 40
                                                                     34

 30

 20


 10

  0
         "2007"            "2008"         "2009"       "2010"    "2011" ytd

                                          YEAR
Toronto Police Service
        Social Media Strategy
•   2010 - 2011
•   Lauri Stevens Laws Communications
•   Policy for communications
•   Policy for investigations
•   Led by Deputy Chief Peter Sloly
•   Corporate Communications Team
•   170 officers trained by end of 2011
•   Training team led by Sgt Tim Burrows
•   Traffic, Community Mobilization, Specialty
    Units, Police Divisions, Individual Officers
Official Toronto Police
Social Media Facebook Page
Official Toronto Police
Social Media Terms of Use
Official Toronto Police
Homicide Squad #FB Page
Individual Homicide Officers
     Facebook + Twitter
Officer In Charge
@TPSHomicide
Investigative Tool – Internet


                 Homicide 46 Web Page Hits
                         April 2010

      70
      60
      50
      40
      30
Total Hits
      20
      10
       0



   2010-04-01 2010-04-05 2010-04-09 2010-04-14 2010-04-20
        2010-04-03 2010-04-07 2010-04-12 2010-04-16 2010-04-22


Month – 279 Page hits        April 19 – 63       April 20 - 27
Overcoming Cultural Barriers – Reaching your Target
                    Audience
Reaching a target audience
Imbedding Video
Drawing Interest
Search Warrants + Production
         Orders
• MLAT - treaty
• Mutual Legal Assistance Treaty
• Jurisdiction issues
• Bogged down in bureacracy
• Facebook used to have an office in Canada but that
  is no longer
• We don’t just need Facebook -- it is all of social
  media
• Need to streamline the MLAT system - mutual
  collaboration between law enforcement and social
  media providers worldwide
• Need gov’t coordination and regulation
Social Media | Traditional
            Media
• Balance between the integrity of the investigation and
  the public’s right to know
• Photos of witnesses or accused can be accessed by
  traditional media and the public as soon as their
  names are known and posted…
• Potentially compromising ID evidence for a trial -
  what do we do with this..
• Example of Ed Boyd video - specifically telling media
  NOT to release photo .. They did 12hrs later anyways
  BEFORE investigators had chance to show photo line
  up
Go Forward Strategy
     Toronto Police Homicide
• @Fskubic wants to see…
• Full time staff member in Homicide office overseeing
  communications and investigations for social media
• All homicide officers trained in use of social media for
  communications and investigations
• As each case is assigned, social media be engaged
  for communications and investigations immediately
  and linked to major case management file manager
Promote Social Media
• Homicide officers need to promote to
  the public that they approachable by the
  public in social media
• The public can communicate with them
  via facebook and twitter
• For example
Use of SM by Homicide Cops
to Reveal Photos From Crime
           Scenes
• This drives traffic to your social media
  accounts - fans, followers and Likes
  that increase your reach
• Drives main stream media to your
  accounts as a ‘go to’ account for
  newsworthy items to fuel traditional
  media
SM As Investigative Tool
   Tracking of IP Address of
      Person of Interest
• Investigative technique of posting a
  photo and tracking if a certain IP
  address views the photo several times
• It is a clue if an IP address from a
  specific location hits on the link several
  times - suspect may be in p
Full Message Gets Out
• In social media the homicide cop’s full
  message gets out there .. Not an ‘edited’
  version as often occurs with traditional media
• Wire tap Stimulation “sentence” .. Traditional
  media leaves it out…
• @PeelPoliceMedia homicide case post on
  twitter from Henry F. Williams Homicide
  Conference today is front page on the largest
  circulation newspaper in Canada
@PeelPoliceMedia
Tweet Makes Front Page
    @TorontoStar
Personalization of Message
    Trust of Homicide Cop
• Social media allows the public to see that the
  homicide cop really cares
• Frank Skubic posts his entire script into the
  text portion of his youtube videos, and
  facebook “notes”
• Both the media and the public like this
• Increases the accuracy of the reporting by
  both traditional media and new media
  (bloggers etc)
Toronto Homicide
Solves Case Using Youtube
Purpose
+ Process = Payoff + Potential
• Peter Code video appealing for 2nd suspect … on
  youtube from crime scene resulted in arrested party
  in another jursdiction wanting to talk ‘to the officer in
  the video” about name of 2nd suspect.
• D/Sgt Peter Code organized OHIA talk on this 2008 .
  .. Is not training officers at Canadian Police College to
  use social media for homicide investigations..
Geo Locations | “Check Ins”
                 Facebook | Foursquare
    QuickTimeª and a
      decompressor
are needed to see this picture.




          • Crime scene check ins are a great tool for
            investigators to appeal for information
          • Ready made witness list at scene
          • If not doing a check it, missing lots of
            potential evidence
          • POTENTIAL FOR ALIBI TO BE CREATED
          • Critics say info management is challenge
          • NEED MAJOR CASE MANAGEMENT
            SYSTEM integerated with social media
            investigator on all cases.
Tagging of Facebook Photos
• Potential for suspect Id

• Potential for abuse
• Great way to appeal for info
• Great way to raise awareness + trust for
  police
• Great way to viral market education on
  anonymous tips to Crime Stoppers
Location Tagging Foursquare
       and Facebook
• Be Aware of potential to create an alibi
• Facebook ‘friends’ can “check in” a
  friend to a place they are not at …
  however this will me minimized with the
  end of Facebook Places … and location
  tagging to be post specific…
All Homicide Cops Need A
         Smart Phone
• BBM ‘groups’ for back and forth talk is good - BBM
  messages encrypt before they hit the RIM server ..So
  back and forth chat between investigative team is not
  accessible for capture and disclosure .. There is a
  NEED for day to day chat among team members --
  this ‘chat’ needs to be kept professional .. And
  creates transparency and is easily disclosed by the
  social media officer coordinator having the messages
  e-mailed to a central source …
Investigative Notes All Done
      On Smart Phone
• No need to hand write notes… do it all
  as you go ..on BBM and e-mail to case
  manager who inputs it all for actions in
  to major case management system

• Creates efficiency and transparency for
  the investigations
WEBDOC
 All Homicide Cases in SM in
           Toronto
• Reference document of all homicide
  appeals that have been made in social
  media in Toronto

• Webdoc.com/GraffitiBMXCop
STAFFING LEVELS
• We need to get into the 21st Century
• Significant human resources need to be
  added to social media
Importance of Live Streaming
• Timing is everything
• Info needs to go out from the official
  source in a timely fashion
• Risks of live streaming - unrehearsed..
  Once say something can’t take it back ..
  No differnce between a live media
  srum..
Live Streaming or Youtube
        video.. Or Both
• Live Stream video can be flipped to
  Youtube immediately
• LiveStream.com | Ustream.tv
• A rehearsed video prepared just for
  Youtube eliminates the potential for a
  slip up..
• Value in both formats --- have both
  available to use …
Message From Canadian
Association of Chiefs of Police
 Past President William Blair
• http://youtu.be/LTuKGOuvfVk
Why Do Police Need To Engage
            Social Media?
“There’s an important conversation going on and
we know we have to be a part of it, and it’s a means
by which we can reach a very broad audience, a
targeted, focused audience in order to provide
information (and) to learn from that discussion
that’s taking place. It’s really important that we
participate.”
Chief William Blair

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Social Media & Homicide Investigations | Colonel Henry F. Williams Homicide Seminar Albany NY 2011

  • 2. 2008 Interpol + Social Media Prevent/SolveCrime @Interpol_ICPO For full presentation at 5th Annual Interpol Fugitives Conference Nov/2008 Click ‘Documents’ tab http://InternetViolencePrevention.com
  • 3. Relationships +Technology Internet Violence Prevention http://bit.ly/OmahaIVP
  • 4. Key Messages • Social Media Helps to Prevent And Solve Crimes Together With Police and community. • Relationships + Technology Strategy Works • Community - Police - Media Crime Stoppers Partnerships Are Needed To Prevent And Solve Crimes Worldwide • Homicide Officers Need To Use Social Media for both communications and investigations • Purpose + Process = Payoff + Potential • Social Media Policy, human resource allocation and proper equipment should be a #1 priority for every Homicide Team.
  • 5. Presenter | Scott Mills • Social Media Officer • Corp Comm | Toronto Police Service • CSIWorld.org Social Media Adviser QuickTimeª and a decompressor are needed to see this picture. • Facebook.com/ScotMills • Facebook.com/GraffitiBMXCop QuickTimeª and a decompressor are needed to see this picture. • Twitter.com/GraffitiBMXCop QuickTimeª and a decompressor are needed to see this picture. • Youtube.com/LegalGraffitiArt + TorontoBMX • Wordpress: InternetViolencePrevention.com • Storify.com/GraffitiBMXCop • Webdoc.com/GraffitiBMXCop • Foursquare.com/GraffitiBMXCop • Google Plus scotmills@gmail.com
  • 6. Reference Social Media Presentations on SlideShare LinkedIn scotmills@gmail.com
  • 8. Crime Stoppers International Facebook Profile
  • 9. Crime Stoppers World Getting Networked in #SM
  • 11. Public Like Crime Stoppers Social Media Community Channels + Appeal Channels
  • 12. Plain Clothes Professional Facebook Profile • Facebook.com/ScotMills (Profile)
  • 13. Uniform Professional Facebook Profile Facebook.com/TPSSocialMedia
  • 14. Facebook Page Unlimited “Likes” Facebook.com/GraffitiBMXCop
  • 15. Presentation Collaborator Det/Sgt Frank Skubic
  • 16. First Social Media Experience “14 Take Skubic”
  • 17. Toronto Demographics • Town of York – 1973 • City of Toronto – 1834 • Population - 2.48 million people (5.5 million in the GT G • 140 languages and dialects spoken • 47 % Visible Minority •South Asian 12.0 % •Chinese 11.4 % •Black 8.4 % •Filipino 4.1% •Latin American at 64,860 or 2.6 per cent • 44.7% Youth and Young Working age group (15-44 yrs) http://bit.ly/TorHistory
  • 18. Toronto Attractions Pride Week Scotiabank Caribbean Festival Toronto International Film Festival TD Canada Trust Jazz Festival Honda Indy
  • 19. Homicide Squad S/I Mark Saunders Unit Comm ander @TPS Hom icide 2 Administrative Staff E-Disclosure Team 1 Team 2 Team 3 Cold Case Operational Inspector Operational Inspector Operational Inspector D/Sgt, 3 Det, 1 D/C 4 D/Sgts 4 D/sgts 4 D/Sgts 6 Detectives 6 Detectives 6 Detectives 6 Detective Constables 6 Detective Constables 6 Detective Constables Major Case Management
  • 20. Statistics Year # Solved Clearance % Firearm 2011 34 YTD 23 67.65 19 2010 62 29 46.77 32 2009 62 36 58.06 37 2008 70 44 62.86 36 2007 86 60 69.77 43 TORONTO HOMICIDES LAST 5 YEARS 100 90 86 80 70 70 Average 62 62 60 50 40 34 30 20 10 0 "2007" "2008" "2009" "2010" "2011" ytd YEAR
  • 21. Toronto Police Service Social Media Strategy • 2010 - 2011 • Lauri Stevens Laws Communications • Policy for communications • Policy for investigations • Led by Deputy Chief Peter Sloly • Corporate Communications Team • 170 officers trained by end of 2011 • Training team led by Sgt Tim Burrows • Traffic, Community Mobilization, Specialty Units, Police Divisions, Individual Officers
  • 22.
  • 23.
  • 24. Official Toronto Police Social Media Facebook Page
  • 25. Official Toronto Police Social Media Terms of Use
  • 27. Individual Homicide Officers Facebook + Twitter
  • 29.
  • 30. Investigative Tool – Internet Homicide 46 Web Page Hits April 2010 70 60 50 40 30 Total Hits 20 10 0 2010-04-01 2010-04-05 2010-04-09 2010-04-14 2010-04-20 2010-04-03 2010-04-07 2010-04-12 2010-04-16 2010-04-22 Month – 279 Page hits April 19 – 63 April 20 - 27
  • 31. Overcoming Cultural Barriers – Reaching your Target Audience
  • 32. Reaching a target audience
  • 35. Search Warrants + Production Orders • MLAT - treaty • Mutual Legal Assistance Treaty • Jurisdiction issues • Bogged down in bureacracy • Facebook used to have an office in Canada but that is no longer • We don’t just need Facebook -- it is all of social media • Need to streamline the MLAT system - mutual collaboration between law enforcement and social media providers worldwide • Need gov’t coordination and regulation
  • 36. Social Media | Traditional Media • Balance between the integrity of the investigation and the public’s right to know • Photos of witnesses or accused can be accessed by traditional media and the public as soon as their names are known and posted… • Potentially compromising ID evidence for a trial - what do we do with this.. • Example of Ed Boyd video - specifically telling media NOT to release photo .. They did 12hrs later anyways BEFORE investigators had chance to show photo line up
  • 37. Go Forward Strategy Toronto Police Homicide • @Fskubic wants to see… • Full time staff member in Homicide office overseeing communications and investigations for social media • All homicide officers trained in use of social media for communications and investigations • As each case is assigned, social media be engaged for communications and investigations immediately and linked to major case management file manager
  • 38. Promote Social Media • Homicide officers need to promote to the public that they approachable by the public in social media • The public can communicate with them via facebook and twitter • For example
  • 39. Use of SM by Homicide Cops to Reveal Photos From Crime Scenes • This drives traffic to your social media accounts - fans, followers and Likes that increase your reach • Drives main stream media to your accounts as a ‘go to’ account for newsworthy items to fuel traditional media
  • 40. SM As Investigative Tool Tracking of IP Address of Person of Interest • Investigative technique of posting a photo and tracking if a certain IP address views the photo several times • It is a clue if an IP address from a specific location hits on the link several times - suspect may be in p
  • 41. Full Message Gets Out • In social media the homicide cop’s full message gets out there .. Not an ‘edited’ version as often occurs with traditional media • Wire tap Stimulation “sentence” .. Traditional media leaves it out… • @PeelPoliceMedia homicide case post on twitter from Henry F. Williams Homicide Conference today is front page on the largest circulation newspaper in Canada
  • 43. Personalization of Message Trust of Homicide Cop • Social media allows the public to see that the homicide cop really cares • Frank Skubic posts his entire script into the text portion of his youtube videos, and facebook “notes” • Both the media and the public like this • Increases the accuracy of the reporting by both traditional media and new media (bloggers etc)
  • 45. Purpose + Process = Payoff + Potential • Peter Code video appealing for 2nd suspect … on youtube from crime scene resulted in arrested party in another jursdiction wanting to talk ‘to the officer in the video” about name of 2nd suspect. • D/Sgt Peter Code organized OHIA talk on this 2008 . .. Is not training officers at Canadian Police College to use social media for homicide investigations..
  • 46. Geo Locations | “Check Ins” Facebook | Foursquare QuickTimeª and a decompressor are needed to see this picture. • Crime scene check ins are a great tool for investigators to appeal for information • Ready made witness list at scene • If not doing a check it, missing lots of potential evidence • POTENTIAL FOR ALIBI TO BE CREATED • Critics say info management is challenge • NEED MAJOR CASE MANAGEMENT SYSTEM integerated with social media investigator on all cases.
  • 47. Tagging of Facebook Photos • Potential for suspect Id • Potential for abuse • Great way to appeal for info • Great way to raise awareness + trust for police • Great way to viral market education on anonymous tips to Crime Stoppers
  • 48. Location Tagging Foursquare and Facebook • Be Aware of potential to create an alibi • Facebook ‘friends’ can “check in” a friend to a place they are not at … however this will me minimized with the end of Facebook Places … and location tagging to be post specific…
  • 49. All Homicide Cops Need A Smart Phone • BBM ‘groups’ for back and forth talk is good - BBM messages encrypt before they hit the RIM server ..So back and forth chat between investigative team is not accessible for capture and disclosure .. There is a NEED for day to day chat among team members -- this ‘chat’ needs to be kept professional .. And creates transparency and is easily disclosed by the social media officer coordinator having the messages e-mailed to a central source …
  • 50. Investigative Notes All Done On Smart Phone • No need to hand write notes… do it all as you go ..on BBM and e-mail to case manager who inputs it all for actions in to major case management system • Creates efficiency and transparency for the investigations
  • 51. WEBDOC All Homicide Cases in SM in Toronto • Reference document of all homicide appeals that have been made in social media in Toronto • Webdoc.com/GraffitiBMXCop
  • 52. STAFFING LEVELS • We need to get into the 21st Century • Significant human resources need to be added to social media
  • 53. Importance of Live Streaming • Timing is everything • Info needs to go out from the official source in a timely fashion • Risks of live streaming - unrehearsed.. Once say something can’t take it back .. No differnce between a live media srum..
  • 54. Live Streaming or Youtube video.. Or Both • Live Stream video can be flipped to Youtube immediately • LiveStream.com | Ustream.tv • A rehearsed video prepared just for Youtube eliminates the potential for a slip up.. • Value in both formats --- have both available to use …
  • 55. Message From Canadian Association of Chiefs of Police Past President William Blair • http://youtu.be/LTuKGOuvfVk
  • 56. Why Do Police Need To Engage Social Media? “There’s an important conversation going on and we know we have to be a part of it, and it’s a means by which we can reach a very broad audience, a targeted, focused audience in order to provide information (and) to learn from that discussion that’s taking place. It’s really important that we participate.” Chief William Blair

Notes de l'éditeur

  1. Keegan Allan case (reach youth audience) .. It is NOT JUST YOUTH IN SM Video with little camera in office after officer up for 5 days… Importance of social media and TIMING issues …. Relationships and tech Video to be embedded here…