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This document contains questions regarding reengineering processes at Caterpillar and BMW. For Caterpillar, it asks to describe the company overview, identify main problems in current operations, explain the reengineering steps, draw a current process flow chart and reasons for it, and propose three improvement plans with costs, timelines, benefits and pros/cons. For BMW, it asks to identify main operational goals, list customer services shown in the video and how they relate to expectations, draw a car service flow chart, and discuss results of excellent operations. The questions aim to analyze reengineering efforts and operations management practices at these two companies.

Formation

please write the answers under each question.
Q1
:For the
Caterpillar Reengineering video
(
http://youtu.be/PkTIRsYCMyo
),
please describe the followings: (Please use your educational
guess for incomplete information.)
a. Overview of the Company – not the Engine Centre. (product,
location, annual sales,
customers, competitors, and other important information)
“The following questions are regarding to the Engine Centre in
the video.”
b. What would be the main problem(s) in the current operation?
c. Explain the steps in reengineering process briefly.
d. Please draw the current operational diagram or process flow
chart. What are the main reasons they drew the process flow
chart?
E . Please brainstorm to find at least three improvement plans.

You should include at least one process related one, because the
investment in new equipment’s would be ineffective without the
organizational process change. For each improvement plan,
please predict the corresponding costs, time to implement it,
benefits and pros and cons. (Make one page table for all three
improvements.)
Q2
:Watch the
BMW video
(
http://youtu.be/o7XxmbvsfR0
).
a. What would be the main goal in their operation?
b. What do they provide to customers? Find as many as possible
from the video. How do these services relate to customers’
expectation?
c. Draw the flow chart for a car service.
d. What would be the result from their excellent operations?

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