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10 STEP
Marketing Plan for JOLLIBEE
www.deborahtaggueg.blogspot.com
Deborah L. Taggueg
June 2013
This 10 Step Marketing Plan is part of the mandatory
requirements of Prof. Remigio Joseph De Ungria’s
AGSB marketing management class.
The data included in this report are based on publicly
available data such as those on internet websites,
news, package declarations, public reports.
When appropriate, data are “masked” so as not to
create unexpected conflicts.
The reports are posted and linked on slideshare, blogs
and facebook so that there is easier sharing among
students from different marketing classes.
Disclaimer
www.deborahtaggueg.blogspot.com
1. Jollibee PTM are the Traditional Filipino Family
2. Who want to feel happy & spend quality time
w/ their family
3. Can choose McDonald’s & KFC
4. Gap is indirect competitors serves larger
quantity & has options for health conscious
people
5. The market size is P 109 Billion. Jollibee’s share
is P 71 Billion.
Steps 1 to 5
Promoting family values to the
Filipinos…
www.deborahtaggueg.blogspot.com
Steps 6 to 10
Filipino families are mindful of what
is a normal price in the market.
6. Jollibee is a fast food chain known for its
chickenjoy, yumburger, champ, & spaghetti.
7. Is priced 1% to 13% lower than Mcdonald’s and
KFC
8. Uses TV, events & experiences, & sales promos
9. Is distributed nationwide and international
10. Uses supply & distribution leverage to win
www.deborahtaggueg.blogspot.com
1. Jollibee primary target market
(PTM) are the
“Traditional Filipino Family”
 Kids 3-12 years old, teens 13-24 years old, adults 28-
38 years old. Male or female, single or married, social
class of C, D, or E.
 Parents are working, kids are studying, family going
out on weekends.
 1-3x a week, and demand for affordable and quick
meals, in a place where there’s a spirit of family and
fun.
www.deborahtaggueg.blogspot.com
2. PTM needs be with their family…
6
Self-Actualization
Needs
(Self-Development
& Realization)
Esteem Needs
(Recognition,
Status)
Social Needs (sense of
belonging, love)
Safety Needs (security, protection)
Physiological needs (food, water, shelter)
Reference: Maslow’s Hierarcy of Needs Marketing Management, 11th ed, Philip Kotler
I am happy when I spend
quality time with my family
I need to eat
to survive
www.deborahtaggueg.blogspot.com
I want to be
loved by my family
2. Traditional Filipino Family
has needs, wants & demands
Traditional Filipino Family needs food to
survive, wants to be loved, gain self-
esteem, and achieve self-actualization.
Traditional Filipino Family prefers Jollibee over
other quick service restaurants because of its
well-loved brand, great taste, price,
cleanliness, friendly and efficient customer
service, and the appeal of the family
values.
www.deborahtaggueg.blogspot.com
2. Traditional Filipino Family
has needs, wants & demands
Traditional Filipino Family demands:
Great tasting foods, quick meals, more
variants, affordable, available in a place
where their family can have fun together.
www.deborahtaggueg.blogspot.com
www.deborahtaggueg.blogspot.com
Direct:
3. Jollibee has many
formidable competitors
www.deborahtaggueg.blogspot.com
Indirect:
Fine Dining
Restaurants
Home FoodsCarinderia
Roasted chicken
Kiosk
Bakery
3. Jollibee has many
formidable competitors
www.deborahtaggueg.blogspot.com
Variables:
Price, taste, age, quick service, good
customer service, food choices, location,
availability, cleanliness, brand, and credibility
of the company.
3. Jollibee has many
formidable competitors
3. Jollibee enjoys the lion’s share of the
local market that is more than all the other
multinational brands combined…
Price vs. Age Matrix
www.deborahtaggueg.blogspot.com
Price/ Age
Matrix
3-12 yrs 13-24 yrs 28-38 yrs 50yrs up
High price
Low Price
Burge
r KingChicken
McDo
Yum
burger
& spag
Chicke
njoy
Burger
McDo
Chicke
njoy
Yum
burger
& spag
KFC
Chix
Chicken
McDo
Chick
enjoy
KFC
Chix
Chicken
McDo
Yum
burge
r &
spag
Yum
burge
r &
spag
Wendy
's
Burger
McDo Burger
McDo
Chick
enjoy
Burge
r King
Burge
r King
KFC
Chix
Chicke
n
McDo
Wendy
's
Burger
McDo
3. Benefit positioning vs. Brand map
for Jollibee and direct competitors
www.deborahtaggueg.blogspot.com
Functional Benefit Jollibee McDonald's KFC Burger King Wendy's
Affordable prices
Inexpensive Combo Meals
Great tasting products
Fast Service
Friendly Crews
Available seats
Drive thru service
Joy of eating
Meal with toys
Branches with play area
Function room for party
Marketing opportunity:
 Largest fast food chain in the Philippines
 Recognized and highly preferred brand in the Philippines
 Pioneer in fast food industry
 Ordering accessibility using mobile or internet (online)
 Increasing demand for quick service meals
 Improving lifestyle of Filipino families
www.deborahtaggueg.blogspot.com
4. Gaps, Marketing Opportunity, &
Unique Selling Proposition
4. Gaps, Marketing Opportunity, &
Unique Selling Proposition
NWDs not being addressed:
 Smaller quantity compared to indirect competitors
 Limited options for health conscious people (i.e. veggies)
Selling Proposition:
 The “langhap sarap” meals that appeal to its PTM
 Superior taste at a reasonable price
 The spirit of family and fun
 Stores that are conveniently located
www.deborahtaggueg.blogspot.com
5. Claimed market size
 Jollibee has captured more than 65% share
of the hamburger market in the Philippines
Distribution extent
http://lasanthaw.hubpages.com/hub/Jollibee-and-McDonalds-Filipino-burger-king
http://www.jollibee.com.ph/investors
 JFC reported Php 71B revenue end of 2012
www.deborahtaggueg.blogspot.com
5. Guesstimates Market Size
 Sales revenue of Jollibee of 65%
market share is Php 71 billion
 Total market share is Php 109 billion
(71B/.65)
www.deborahtaggueg.blogspot.com
6. Jollibee Products
www.deborahtaggueg.blogspot.com
6. Jollibee Products
www.deborahtaggueg.blogspot.com
6. Jollibee Products
6. Jollibee’s Products vs. Direct
Competitors
www.deborahtaggueg.blogspot.com
Jollibee McDonald’s KFC Burger King Wendy’s
www.deborahtaggueg.blogspot.com
The Best Fried Chicken! Crispylicious,
Juicylicious! Jollibee's perfectly seasoned
fried chicken that's crispy on the outside;
tender and juicy on the inside.
1/3 pound hamburger patty made from
100% pure beef, garnished with the freshest
vegetables and creamy slice of cheddar
cheese served in a soft sesame bun.
6. Jollibee’s Product Description
www.deborahtaggueg.blogspot.com
Jollibee's sweet style spaghetti sauce-- now the
tastiest and meatiest ever from Jollibee! With the
chunkiest slices of savory ham and sausages,
loaded with ground beef, served over premium
quality noodles and topped with lots of cheese.
Jollibee Spaghetti - the Spaghettiest!
Premium bihon noodles served with a special
palabok sauce and toppings of pork
chicharon bits, sauteed pork, shrimps, and
slices of egg.
6. Jollibee’s Product Description
www.deborahtaggueg.blogspot.com
Golden brown, flaky, slightly sweet crust
with a pleasant blend of diced peaches and
mango filling in thick sauce.
Light to golden brown crispy potato strips,
mealy to the bite and is lightly salted.
Creamy soft serve topped with luxurious
chocolate fudge
6. Jollibee’s Product Description
www.deborahtaggueg.blogspot.com
Pure beef patty served with our very own
special burger dressing all in a soft bun.
Mildly seasoned all-meat hotdog in a warm
hotdog roll, garnished with tomato catsup.
100% pure beef patties that come with a
hearty serving of our flavorful mushroom
gravy and steamed rice.
6. Jollibee’s Product Description
www.deborahtaggueg.blogspot.com
A hearty cream of chicken soup with
macaroni noodles, carrots, chicken chunks,
bits of ham, and corn.
Mildly seasoned all-meat hotdog in a warm
hotdog roll, garnished with tomato catsup.
A delicious combination of garlic rice, fried
egg, and mildly seasoned longganisa.
6. Jollibee’s Product Description
7. Jollibee’s Prices compared to
Major Competitors
www.deborahtaggueg.blogspot.com
Jollibee McDonald's KFC
Chicken meal 79-130 79-143 75-175
Burger 28-107 29-125 29-115
Burger Meal 64-143 69-155 65-145
Spaghetti 46-50 45-50 47-50
Side Dishes 25-66 25-59 29-95
Prices in Php
7. Jollibee’s Prices compared to
Major Competitors
www.deborahtaggueg.blogspot.com
Jollibee McDonald's KFC
Chicken meal 100% 105% 113%
Burger 100% 112% 106%
Burger Meal 100% 108% 101%
Spaghetti 100% 99% 101%
Side Dishes 100% 94% 132%
Difference in %
7. Jollibee’s Prices compared to
Major Competitors
www.deborahtaggueg.blogspot.com
Jollibee
Chicken meal 5% to 13% lower
Burger 6% to 12% lower
Burger Meal 1% to 8% lower
Spaghetti 1% > Mcdo ; 1% < KFC
Side Dishes 6% > McDo ; 32% < KFC
Prices of Jollibee are
relatively cheaper than
major competitors when
it comes to chicken and
burger meals. Prices of
spaghetti are almost the
same among the three.
However, the difference in
side dishes are due to
wide varieties and
dissimilar items.
Jollibee is a price taker that must accept the going market
price determined by the forces of demand and supply.
Their products are priced with the ‘going-rate’ or in line
with the prices charged by direct competitors. Selling
prices should be consistently in line with rivals so price
should not be a competitive disadvantage.
7. Jollibee uses Competitor-based
Pricing….
www.deborahtaggueg.blogspot.com
Although Jollibee is a dominant market leader in the fast-
food restaurant industry, customers in this market are
faced with a wide choices of who to buy from and they
will certainly be mindful of what is a reasonable or
normal price in the market.
Jollibee also uses non-price methods to compete by
providing a distinct customer service, promoting Filipino
culture, and other intangible factors that targeting the
hearts of the people.
7. Jollibee uses Competitor-based
Pricing….
www.deborahtaggueg.blogspot.com
8. Jollibee uses TV ads, Events &
Experiences, Coupons, and Word of Mouth
www.deborahtaggueg.blogspot.com
1
2
3
4
8. Jollibee Website
www.deborahtaggueg.blogspot.com
http://www.jollibee.com.ph/
8. Jollibee Facebook Page
www.deborahtaggueg.blogspot.com
https://www.facebook.com/JollibeePhilippines
www.deborahtaggueg.blogspot.com
8. Jollibee Facebook Page
https://www.facebook.com/pages/JOLLIBEE-KIDS-CLUB/136185276397511
www.deborahtaggueg.blogspot.com
8. The Jollitown
http://jollitown.com.ph/
www.deborahtaggueg.blogspot.com
8. Jollibee TV Commercial
http://www.youtube.com/watch?v=gGrYfQJfxhs
www.deborahtaggueg.blogspot.com
8. Jollibee TV Commercial
http://www.jollibee.com.ph/buzz-room
http://www.youtube.c
om/watch?v=jZ-
ItnxUUj4
http://www.youtube.c
om/watch?v=THDf3H
zYj64
www.deborahtaggueg.blogspot.com
http://www.youtube.com/watch?v
=nGlBuRN9rXo http://www.youtube.com/watch?v=1ztM
SwiTS-0
8. Jollibee TV Commercial
www.deborahtaggueg.blogspot.com
8. Jollibee’s Promos
www.deborahtaggueg.blogspot.com
8. Jollibee’s Promos
www.deborahtaggueg.blogspot.com
8. Jollibee’s Promos
www.deborahtaggueg.blogspot.com
8. Jollibee’s Events &
Experiences
www.deborahtaggueg.blogspot.com
8. Jollibee’s Events &
Experiences
www.deborahtaggueg.blogspot.com
8. Jollibee’s Events &
Experiences
www.deborahtaggueg.blogspot.com
8. Jollibee’s Events &
Experiences
8b. McDonald’s Website
www.deborahtaggueg.blogspot.com
http://www.mcdonalds.com.ph/
www.deborahtaggueg.blogspot.com
http://www.youtube.com/w
atch?v=ljy-TcplGug
http://www.youtube.com/watch
?v=qwin9XfSSQ8
http://www.youtube.com/watch
?v=rglHI1EobcM
http://www.youtube.com/watch
?v=kUVl-UjkoG4
http://www.youtube.com/watch
?v=nYzIvweYHbI
http://www.youtube.com/watch
?v=jE9hpMW0CdQ
8b. McDonald’s TV Commercial
www.deborahtaggueg.blogspot.com
8b. McDonald’s Promos
www.deborahtaggueg.blogspot.com
8b. McDonald’s Events
www.deborahtaggueg.blogspot.com
8b. KFC Website
http://www.kfc.com.ph/
www.deborahtaggueg.blogspot.com
8b. KFC TV Commercial
http://www.kfc.com.ph/tvc
http://www.youtube.com
/watch?v=yzNtdnK9ixk
http://www.youtube.com/
watch?v=C0rWvi5v3QQ
http://www.youtube.com/wat
ch?v=1oAOfJ5F_iQ
www.deborahtaggueg.blogspot.com
8b. KFC Promos & Events
8b. Jollibee’s adverts appeal
to the hearts of people
 Aside from promoting a family oriented
work environment, Jollibee’s values also
reflect on their advertising and marketing
 Used the wave of nationalist pride to
promote a Filipino brand
 Focuses on "great taste and happiness"
which includes "value for money, the
happiest store experience, and the haven
for kids.”
www.deborahtaggueg.blogspot.com
 Operating a nationwide network of more than
750 stores
 Malls, stand-alone stores, food-courts, & kiosk
 Nationwide and International
 Dine in, Take out, & Drive thru
 Delivery ordered via internet or phone calls
 Cash and credit transaction
9. Jollibee has the widest store
network in the Philippines
www.deborahtaggueg.blogspot.com
www.deborahtaggueg.blogspot.com
9. Jollibee has the widest store
network in the Philippines
9. Jollibee is an emerging global player
www.deborahtaggueg.blogspot.com
 Establishing itself as a growing international
QRS player with 80 stores outside the
Philippines.
 Filipinos always form a long lines to the store
www.deborahtaggueg.blogspot.com
9. Jollibee is an emerging global player
10. Jollibee uses Supply and
Distribution Leverage strategies
Which of the 4 strategies are being used?
 Low Cost Producer
 Supply and Distribution Leverage
 Differentiation
 Niche
www.deborahtaggueg.blogspot.com
10. Jollibee uses Supply and
Distribution Leverage strategies
 Supply and Distribution Leverage
 Aside from great tasting products and creative
marketing program, Jollibee’s growth is due to
its quality systems – an efficient manufacturing
and logistics facilities.
www.deborahtaggueg.blogspot.com
62
SUMMARY
www.deborahtaggueg.blogspot.com
1. Jollibee PTM are the Traditional Filipino Family
2. Who want to feel happy & spend quality time
w/ their family
3. Can choose McDonald’s & KFC
4. Gap is indirect competitors serves larger
quantity & has options for health conscious
people
5. The market size is P 109 Billion. Jollibee’s share
is P 71 Billion.
Steps 1 to 5
Promoting family values to the
Filipinos…
www.deborahtaggueg.blogspot.com
Steps 6 to 10
Filipino families are mindful of what
is a normal price in the market.
6. Jollibee is a fast food chain known for its
chickenjoy, yumburger, champ, & spaghetti.
7. Is priced 1% to 13% lower than Mcdonald’s and
KFC
8. Uses TV, events & experiences, & sales promos
9. Is distributed nationwide and international
10. Uses supply & distribution leverage to win
www.deborahtaggueg.blogspot.com
65
10 STEP
Marketing Plan for JOLLIBEE
www.deborahtaggueg.blogspot.com
Deborah L. Taggueg
June 2013

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10-step marketing plan for Jollibee

  • 1. 1 10 STEP Marketing Plan for JOLLIBEE www.deborahtaggueg.blogspot.com Deborah L. Taggueg June 2013
  • 2. This 10 Step Marketing Plan is part of the mandatory requirements of Prof. Remigio Joseph De Ungria’s AGSB marketing management class. The data included in this report are based on publicly available data such as those on internet websites, news, package declarations, public reports. When appropriate, data are “masked” so as not to create unexpected conflicts. The reports are posted and linked on slideshare, blogs and facebook so that there is easier sharing among students from different marketing classes. Disclaimer www.deborahtaggueg.blogspot.com
  • 3. 1. Jollibee PTM are the Traditional Filipino Family 2. Who want to feel happy & spend quality time w/ their family 3. Can choose McDonald’s & KFC 4. Gap is indirect competitors serves larger quantity & has options for health conscious people 5. The market size is P 109 Billion. Jollibee’s share is P 71 Billion. Steps 1 to 5 Promoting family values to the Filipinos… www.deborahtaggueg.blogspot.com
  • 4. Steps 6 to 10 Filipino families are mindful of what is a normal price in the market. 6. Jollibee is a fast food chain known for its chickenjoy, yumburger, champ, & spaghetti. 7. Is priced 1% to 13% lower than Mcdonald’s and KFC 8. Uses TV, events & experiences, & sales promos 9. Is distributed nationwide and international 10. Uses supply & distribution leverage to win www.deborahtaggueg.blogspot.com
  • 5. 1. Jollibee primary target market (PTM) are the “Traditional Filipino Family”  Kids 3-12 years old, teens 13-24 years old, adults 28- 38 years old. Male or female, single or married, social class of C, D, or E.  Parents are working, kids are studying, family going out on weekends.  1-3x a week, and demand for affordable and quick meals, in a place where there’s a spirit of family and fun. www.deborahtaggueg.blogspot.com
  • 6. 2. PTM needs be with their family… 6 Self-Actualization Needs (Self-Development & Realization) Esteem Needs (Recognition, Status) Social Needs (sense of belonging, love) Safety Needs (security, protection) Physiological needs (food, water, shelter) Reference: Maslow’s Hierarcy of Needs Marketing Management, 11th ed, Philip Kotler I am happy when I spend quality time with my family I need to eat to survive www.deborahtaggueg.blogspot.com I want to be loved by my family
  • 7. 2. Traditional Filipino Family has needs, wants & demands Traditional Filipino Family needs food to survive, wants to be loved, gain self- esteem, and achieve self-actualization. Traditional Filipino Family prefers Jollibee over other quick service restaurants because of its well-loved brand, great taste, price, cleanliness, friendly and efficient customer service, and the appeal of the family values. www.deborahtaggueg.blogspot.com
  • 8. 2. Traditional Filipino Family has needs, wants & demands Traditional Filipino Family demands: Great tasting foods, quick meals, more variants, affordable, available in a place where their family can have fun together. www.deborahtaggueg.blogspot.com
  • 10. www.deborahtaggueg.blogspot.com Indirect: Fine Dining Restaurants Home FoodsCarinderia Roasted chicken Kiosk Bakery 3. Jollibee has many formidable competitors
  • 11. www.deborahtaggueg.blogspot.com Variables: Price, taste, age, quick service, good customer service, food choices, location, availability, cleanliness, brand, and credibility of the company. 3. Jollibee has many formidable competitors
  • 12. 3. Jollibee enjoys the lion’s share of the local market that is more than all the other multinational brands combined… Price vs. Age Matrix www.deborahtaggueg.blogspot.com Price/ Age Matrix 3-12 yrs 13-24 yrs 28-38 yrs 50yrs up High price Low Price Burge r KingChicken McDo Yum burger & spag Chicke njoy Burger McDo Chicke njoy Yum burger & spag KFC Chix Chicken McDo Chick enjoy KFC Chix Chicken McDo Yum burge r & spag Yum burge r & spag Wendy 's Burger McDo Burger McDo Chick enjoy Burge r King Burge r King KFC Chix Chicke n McDo Wendy 's Burger McDo
  • 13. 3. Benefit positioning vs. Brand map for Jollibee and direct competitors www.deborahtaggueg.blogspot.com Functional Benefit Jollibee McDonald's KFC Burger King Wendy's Affordable prices Inexpensive Combo Meals Great tasting products Fast Service Friendly Crews Available seats Drive thru service Joy of eating Meal with toys Branches with play area Function room for party
  • 14. Marketing opportunity:  Largest fast food chain in the Philippines  Recognized and highly preferred brand in the Philippines  Pioneer in fast food industry  Ordering accessibility using mobile or internet (online)  Increasing demand for quick service meals  Improving lifestyle of Filipino families www.deborahtaggueg.blogspot.com 4. Gaps, Marketing Opportunity, & Unique Selling Proposition
  • 15. 4. Gaps, Marketing Opportunity, & Unique Selling Proposition NWDs not being addressed:  Smaller quantity compared to indirect competitors  Limited options for health conscious people (i.e. veggies) Selling Proposition:  The “langhap sarap” meals that appeal to its PTM  Superior taste at a reasonable price  The spirit of family and fun  Stores that are conveniently located www.deborahtaggueg.blogspot.com
  • 16. 5. Claimed market size  Jollibee has captured more than 65% share of the hamburger market in the Philippines Distribution extent http://lasanthaw.hubpages.com/hub/Jollibee-and-McDonalds-Filipino-burger-king http://www.jollibee.com.ph/investors  JFC reported Php 71B revenue end of 2012 www.deborahtaggueg.blogspot.com
  • 17. 5. Guesstimates Market Size  Sales revenue of Jollibee of 65% market share is Php 71 billion  Total market share is Php 109 billion (71B/.65) www.deborahtaggueg.blogspot.com
  • 21. 6. Jollibee’s Products vs. Direct Competitors www.deborahtaggueg.blogspot.com Jollibee McDonald’s KFC Burger King Wendy’s
  • 22. www.deborahtaggueg.blogspot.com The Best Fried Chicken! Crispylicious, Juicylicious! Jollibee's perfectly seasoned fried chicken that's crispy on the outside; tender and juicy on the inside. 1/3 pound hamburger patty made from 100% pure beef, garnished with the freshest vegetables and creamy slice of cheddar cheese served in a soft sesame bun. 6. Jollibee’s Product Description
  • 23. www.deborahtaggueg.blogspot.com Jollibee's sweet style spaghetti sauce-- now the tastiest and meatiest ever from Jollibee! With the chunkiest slices of savory ham and sausages, loaded with ground beef, served over premium quality noodles and topped with lots of cheese. Jollibee Spaghetti - the Spaghettiest! Premium bihon noodles served with a special palabok sauce and toppings of pork chicharon bits, sauteed pork, shrimps, and slices of egg. 6. Jollibee’s Product Description
  • 24. www.deborahtaggueg.blogspot.com Golden brown, flaky, slightly sweet crust with a pleasant blend of diced peaches and mango filling in thick sauce. Light to golden brown crispy potato strips, mealy to the bite and is lightly salted. Creamy soft serve topped with luxurious chocolate fudge 6. Jollibee’s Product Description
  • 25. www.deborahtaggueg.blogspot.com Pure beef patty served with our very own special burger dressing all in a soft bun. Mildly seasoned all-meat hotdog in a warm hotdog roll, garnished with tomato catsup. 100% pure beef patties that come with a hearty serving of our flavorful mushroom gravy and steamed rice. 6. Jollibee’s Product Description
  • 26. www.deborahtaggueg.blogspot.com A hearty cream of chicken soup with macaroni noodles, carrots, chicken chunks, bits of ham, and corn. Mildly seasoned all-meat hotdog in a warm hotdog roll, garnished with tomato catsup. A delicious combination of garlic rice, fried egg, and mildly seasoned longganisa. 6. Jollibee’s Product Description
  • 27. 7. Jollibee’s Prices compared to Major Competitors www.deborahtaggueg.blogspot.com Jollibee McDonald's KFC Chicken meal 79-130 79-143 75-175 Burger 28-107 29-125 29-115 Burger Meal 64-143 69-155 65-145 Spaghetti 46-50 45-50 47-50 Side Dishes 25-66 25-59 29-95 Prices in Php
  • 28. 7. Jollibee’s Prices compared to Major Competitors www.deborahtaggueg.blogspot.com Jollibee McDonald's KFC Chicken meal 100% 105% 113% Burger 100% 112% 106% Burger Meal 100% 108% 101% Spaghetti 100% 99% 101% Side Dishes 100% 94% 132% Difference in %
  • 29. 7. Jollibee’s Prices compared to Major Competitors www.deborahtaggueg.blogspot.com Jollibee Chicken meal 5% to 13% lower Burger 6% to 12% lower Burger Meal 1% to 8% lower Spaghetti 1% > Mcdo ; 1% < KFC Side Dishes 6% > McDo ; 32% < KFC Prices of Jollibee are relatively cheaper than major competitors when it comes to chicken and burger meals. Prices of spaghetti are almost the same among the three. However, the difference in side dishes are due to wide varieties and dissimilar items.
  • 30. Jollibee is a price taker that must accept the going market price determined by the forces of demand and supply. Their products are priced with the ‘going-rate’ or in line with the prices charged by direct competitors. Selling prices should be consistently in line with rivals so price should not be a competitive disadvantage. 7. Jollibee uses Competitor-based Pricing…. www.deborahtaggueg.blogspot.com
  • 31. Although Jollibee is a dominant market leader in the fast- food restaurant industry, customers in this market are faced with a wide choices of who to buy from and they will certainly be mindful of what is a reasonable or normal price in the market. Jollibee also uses non-price methods to compete by providing a distinct customer service, promoting Filipino culture, and other intangible factors that targeting the hearts of the people. 7. Jollibee uses Competitor-based Pricing…. www.deborahtaggueg.blogspot.com
  • 32. 8. Jollibee uses TV ads, Events & Experiences, Coupons, and Word of Mouth www.deborahtaggueg.blogspot.com 1 2 3 4
  • 34. 8. Jollibee Facebook Page www.deborahtaggueg.blogspot.com https://www.facebook.com/JollibeePhilippines
  • 35. www.deborahtaggueg.blogspot.com 8. Jollibee Facebook Page https://www.facebook.com/pages/JOLLIBEE-KIDS-CLUB/136185276397511
  • 37. www.deborahtaggueg.blogspot.com 8. Jollibee TV Commercial http://www.youtube.com/watch?v=gGrYfQJfxhs
  • 38. www.deborahtaggueg.blogspot.com 8. Jollibee TV Commercial http://www.jollibee.com.ph/buzz-room http://www.youtube.c om/watch?v=jZ- ItnxUUj4 http://www.youtube.c om/watch?v=THDf3H zYj64
  • 52. www.deborahtaggueg.blogspot.com 8b. KFC TV Commercial http://www.kfc.com.ph/tvc http://www.youtube.com /watch?v=yzNtdnK9ixk http://www.youtube.com/ watch?v=C0rWvi5v3QQ http://www.youtube.com/wat ch?v=1oAOfJ5F_iQ
  • 54. 8b. Jollibee’s adverts appeal to the hearts of people  Aside from promoting a family oriented work environment, Jollibee’s values also reflect on their advertising and marketing  Used the wave of nationalist pride to promote a Filipino brand  Focuses on "great taste and happiness" which includes "value for money, the happiest store experience, and the haven for kids.” www.deborahtaggueg.blogspot.com
  • 55.  Operating a nationwide network of more than 750 stores  Malls, stand-alone stores, food-courts, & kiosk  Nationwide and International  Dine in, Take out, & Drive thru  Delivery ordered via internet or phone calls  Cash and credit transaction 9. Jollibee has the widest store network in the Philippines www.deborahtaggueg.blogspot.com
  • 56. www.deborahtaggueg.blogspot.com 9. Jollibee has the widest store network in the Philippines
  • 57. 9. Jollibee is an emerging global player www.deborahtaggueg.blogspot.com  Establishing itself as a growing international QRS player with 80 stores outside the Philippines.  Filipinos always form a long lines to the store
  • 59. 10. Jollibee uses Supply and Distribution Leverage strategies Which of the 4 strategies are being used?  Low Cost Producer  Supply and Distribution Leverage  Differentiation  Niche www.deborahtaggueg.blogspot.com
  • 60. 10. Jollibee uses Supply and Distribution Leverage strategies  Supply and Distribution Leverage  Aside from great tasting products and creative marketing program, Jollibee’s growth is due to its quality systems – an efficient manufacturing and logistics facilities. www.deborahtaggueg.blogspot.com
  • 62. 1. Jollibee PTM are the Traditional Filipino Family 2. Who want to feel happy & spend quality time w/ their family 3. Can choose McDonald’s & KFC 4. Gap is indirect competitors serves larger quantity & has options for health conscious people 5. The market size is P 109 Billion. Jollibee’s share is P 71 Billion. Steps 1 to 5 Promoting family values to the Filipinos… www.deborahtaggueg.blogspot.com
  • 63. Steps 6 to 10 Filipino families are mindful of what is a normal price in the market. 6. Jollibee is a fast food chain known for its chickenjoy, yumburger, champ, & spaghetti. 7. Is priced 1% to 13% lower than Mcdonald’s and KFC 8. Uses TV, events & experiences, & sales promos 9. Is distributed nationwide and international 10. Uses supply & distribution leverage to win www.deborahtaggueg.blogspot.com
  • 64. 65 10 STEP Marketing Plan for JOLLIBEE www.deborahtaggueg.blogspot.com Deborah L. Taggueg June 2013