1. MOBILE GUEST SERVICE By Emmanuelle JEHAN

2. WHAT IS IT ?
•Interaction between a brand
and a guest through mobile app
• Better relationship with the
customer, through a permanent
service delivering
• Easy and fast way participating
to guest satisfaction in their
experience with the brand
Loyak

3. AND FOR 2 MAJOR HOSPITALITY
BRANDS ?

4. MARRIOTT : THE FIRST TO
INTRODUCE MOBILE CHECK-IN IN
2013
MOBILE
BOOKING
MOBILE
REWARDS
ACCOUNT
MOBILE
CHECK-IN
MOBILE
REQUESTS
MOBILE
KEY

5. ACCORHOTELS : THE FIRST TO
INTRODUCE BUSINESS CHECK
POWERED BY LINKEDIN IN 2016
MOBILE
BOOKING
MOBILE CLUB
ACCORHOTE
LS
MOBILE
CHECK-IN
MOBILE CITY
GUIDES
TRAVEL
DETAILS
BUSINESS
CHECK