A report on Human resource subject, made on Microsoft's training & development practices carried out in India.

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HUMAN RESOURCES MANAGEMENT
Assignment on Training & Development
Submitted to,
Prof. Emmanuel Braggs
Submitted by,
Harshal Rajendra Gawali
PGDM – 1
Div. A
Roll no. 37
Institute of Management Development & Research, Pune
2015-17

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Table of Contents
Sr.No. Contents Page No.
1. Objective 3
2. Sources of Data 3
3. Methodology Followed 3
4. About Company 3
5. Microsoft’s HR Approach 5
6. Training & Development at Microsoft 5
7. Microsoft’s Training Practices 7
Questions Asked 8

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1. OBJECTIVE
To study the Training & Development practices & get deeper insights of the same by
selecting a company & carrying out the detailed analysis of the practices regarding T & D
carried out in that company.
2. SOURCES OF DATA
Microsoft Corporation India
i. Ms. Pooja Patil, Software Developer, Microsoft Corp India, Pune.
ii. Mr. Ashwin Samant, Project Manager, Microsoft Corp India, Pune.
3. METHODOLOGY FOLLOWED
- Telephonic Interview.
- Personal Interview & discussion.
- Questionnaire.
- Study of company website.
4. ABOUT COMPANY
Microsoft Corporation India is
one of the fastest growing
subsidiaries of Microsoft
Corporation, the worldwide
leader in software, services,
and solutions.

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The Microsoft India story began in 1990, picked up greatly in the new millennium, and has
grown steadily since then. Now, as India takes its place as a leader in the global knowledge
economy, Microsoft continues to be an active partner in the country’s growth.
They believe that technology innovation is critical to sustainable economic growth and
social development. At Microsoft India, they work on things that make real differences in
the lives of billions of people around the globe.
Business Groups:
Microsoft runs six major business units representing their entire product cycle to serve
customers from consumers to corporations, gamers to governments. Individual but
connected, their businesses are responsible for their growth while also contributing to each
other’s success.
Microsoft Research India (MSR India)
Microsoft India Development Center (MSIDC)
Microsoft IT India
Microsoft Services Global Delivery
Microsoft Corporation India Pvt. Ltd. (MCIPL)
Microsoft India Global Technical Support Center (IGTSC)
They partner with the Indian government to take IT to the grassroots with Microsoft e -
governance solutions and global Citizenship charter. They have reached out to India’s
underserved communities to build an inclusive society—by enhancing education, skill
development, and enabling technology access.
Microsoft has offices in 9 locations across India - Ahmedabad, Bangalore, Chennai,
Hyderabad, Kochi, Kolkata, Mumbai, the NCR (includes offices in New Delhi and Gurgaon),

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and Pune. The main campus in Hyderabad houses research and development, IT, and global
services. Sales and marketing is headquartered in Gurgaon while research and technical
support centers are based in Bangalore. Currently, we employ about 6,000 people across all
our offices.
5. MICROSOFT’S HR APPROACH
Managing human resources in the IT sector has been a challenge for most companies that
have set up operations in India. These companies aimed to take advantage of the relatively
low cost of technically competent labor in India as compared to the US and developed
countries in Europe. There was a huge demand for skilled personnel in this sector, but
companies confronted by a lack of sufficient numbers of skilled personnel to meet the
demand. Mr. Rohit Thakur is the Head of Human Resources at Microsoft Corporation India
Ltd.
Major Human Resource Management Practices at Microsoft India
- Recruitment and selection.
- Training and development.
- Career Management.
- Synchronizing Employees’ and companies objectives
- Employee retention etc.
6. TRAINING & DEVELOPMENT AT MICROSOFT
- Whether you’re an established professional or new to the field, Microsoft IT training
will give you the expertise you need in a specific product or technology.
- The sources & the operations at Microsoft are majorly related to the software
industry, thus the report majorly focuses on the training carried out for these
personnel.
- The trainings are majorly carried out at the Hyderabad & Bangalore locations.

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- Microsoft’s invests a large amount on training these individuals to gain expertise in
their domains by providing them accommodation & food facilities, travelling
expenses, hiring the software infrastructure necessary, providing necessary tools &
software’s required for the specific tasks.
- Several teams of the hired interns are formed & given training under several
technical experts & managers.
- The initial training for 3 months termed as ‘MSA’ i.e. Microsoft student associates is
carried out at Bangalore or Hyderabad & then these candidates are sent to their
respective base locations for further training program termed as ‘MSP’ i.e.
Microsoft’s Student Partners.
- The soft skills development in the due course are carried out by the HR personnel.
- For our source Ms. Pooja, the technical training was carried out by Mr. J S Dutta &
the soft skills training was done by Ms. Aditi Bajpayee.
- The candidates are asked to choose their area of interest or the technology they
would like to work upon from the listed below & then are provided with specific
trainings,
Server
 Windows Server
 Exchange Server
 Lync Server
 SharePoint
 Virtualisation
 System Centre
 Cloud
Desktop
 Windows
Applications
 Office
 Office 365

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 Microsoft Dynamics
Database
 SQL Server
Developer
 Visual Studio
 Microsoft Azure
7. MICROSOFT’S TRAINING PRACTICES
 Training
 Training overview
 Browse IT training courses
 Find classroom training
 On-demand online training
 Find on-demand training
 Microsoft Learning Partners
 Microsoft Press books
 Withdrawn courseware
 Microsoft Virtual Academy

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OVERVIEW OF THE QUESTIONS ASKED
i. Can you tell me about Microsoft India & the culture their?
ii. Which are the business units of Microsoft in India?
iii. What is the recruitment & selection process here?
iv. What are the products & services provided?
v. Who is the Head HR?
vi. What kinds of training are provided post hiring?
vii. What is the tenure of the training?
viii. At which locations these trainings are conducted?
ix. What exactly is done during these trainings?
x. Who conducts these trainings?
xi. What kind of expenses are bared from the companies end?