Bridging the virtual and the physical space : Kornelia - a chatbot for public libraries

BRIDGING THE VIRTUAL AND THE PHYSICAL SPACE Kornelia – A chatbot for public libraries Eva Dohrmann Jasmin Hügi Nicole Scheurer Angela Trummer René Schneider Faculty of Information Science Haute école de gestion, Geneva (Switzerland)

Table of contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Chatbot: Definition ,[object Object],[object Object],[object Object],Chatbot – Project: Teamwork – Testing – Conclusion

Chatbot: In libraries ,[object Object],[object Object],[object Object],[object Object],Chatbot – Project: Teamwork – Testing – Conclusion

Chatbot: Examples ,[object Object],[object Object],[object Object],[object Object],[object Object],Chatbot – Project: Teamwork – Testing – Conclusion

Project: Teamwork ,[object Object],[object Object],[object Object],[object Object],Chatbot – Project: Teamwork – Testing – Conclusion

Kornhaus libraries: Context ,[object Object],Chatbot – Project: Teamwork – Testing – Conclusion

Kornhaus libraries: Why a chatbot? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Chatbot – Project: Teamwork – Testing – Conclusion

IT professional Chatbot – Project: Teamwork – Testing – Conclusion

IT Professional: The chatbot’s architecture Chatbot – Project: Teamwork – Testing – Conclusion

IT Professional: Technical development ,[object Object],[object Object],[object Object],Chatbot – Project: Teamwork – Testing – Conclusion

IT Professional: Program E Chatbot – Project: Teamwork – Testing – Conclusion

Student group Chatbot – Project: Teamwork – Testing – Conclusion

Student Group: AIML - Definition ,[object Object],[object Object],[object Object],[object Object],Chatbot – Project: Teamwork – Testing – Conclusion

Student Group: AIML - Rules ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Chatbot – Project: Teamwork – Testing – Conclusion

Student Group: AIML - Wildcards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Chatbot – Project: Teamwork – Testing – Conclusion

Student Group: Content ,[object Object],[object Object],[object Object],[object Object],Chatbot – Project: Teamwork – Testing – Conclusion

Student Group: Problems (1) ,[object Object],[object Object],[object Object],Chatbot – Project: Teamwork – Testing – Conclusion

[object Object],[object Object],[object Object],Student Group: Problems (2) Chatbot – Project: Teamwork – Testing – Conclusion

Designer Chatbot – Project: Teamwork – Testing – Conclusion

Designer: Graphical design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Chatbot – Project: Teamwork – Testing – Conclusion

Designer: Development Chatbot – Project: Teamwork – Testing – Conclusion

Designer: Facial Expressions neutral happy toughtful explanatory angry

Testing: Internal testing ,[object Object],[object Object],[object Object],[object Object],[object Object],Chatbot – Project: Teamwork – Testing – Conclusion

Testing: Usability test ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Chatbot – Project: Teamwork – Testing – Conclusion

Testing: Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Chatbot – Project: Teamwork – Testing – Conclusion

Conclusion ,[object Object],[object Object],[object Object],Chatbot – Project: Teamwork – Testing – Conclusion

Bridging the virtual and the physical space : Kornelia - a chatbot for public libraries

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Bridging the virtual and the physical space : Kornelia - a chatbot for public libraries

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