1. Review of your processes and
revenue chain
Jean‐Marie Gandois
Jean‐marie.gandois@wanadoo.fr
Fixe: +33(0) 1 43 05 60 43
Mob: +33(0) 6 16 37 09 12

2. Your observation: your processes do not seem to be optimal (revenue loss,
customer relationship deteriored, delivery delays, brand reputation damage,
lower sales, DSO increased, etc.)
• Revenue Assurance : a quality approach directly from the field of telecommunications and
whose objective is to ensure that everything was charged was paid
• Current findings: according to famous consulting firms, 5% to 10% of the turnover is lost
• ROI: Investment in such a project allows to recover the losses in a 10 to 50 times ratio
• Conventional audit: the usual duration is 3 months at least. But there is no quantified
referential. No possibility to play again the review with new characteristics or parameters.
• Delay to do the review: a reduced duration from 3 to 4 times compared to a conventional audit
• Restitution of the results on a basis of figures and graphics
• All parameters, economic criteria and weighting can be fully changed
• A reference basis which allows to « replay » the analysis and see the evolution
• To know where reinforce the controls, what does it cost, what type of tool is the best fitting
• A computer aided audit tool, which is fully parametered from the intuitive knowledge of the
several processes managers, that allows in the first hand an evaluation of the potential
revenue leakages and, in the other hand, to give a measure of the mastering of the processes
Our methodology:
Your gains:
Information:

3. Main purpose: to evaluate the potential revenue leakages using
a scoring tool for a diagnosis of the processes’ controls based on
the empirical observation of various situations
• Three levels of observation:
– Level company / Service
– Level Product line
– Level Products
• Five major processes
• Information System
• More than 30 audit questions for
each process (unlimited)
• Weighting
– At Questionnaire level
– At Process level
• Taking into account the greater or
lesser dependence risk
– Simple or conditional Probabilities
• Ajustment criteria
– Turnover (year n vs n‐1)
– Rate of growth
– Limit value of growth
– Proportion of automation
– Age of the product
• Restitution as figures and grafics
– Process control ratio
– Control automation ratio
– IT automation ratio
– Global potential revenue leakages
– Level of Mastering and controlling
the processes and the IT
• Export to Excel
Contact for a demo and an appointment: +33 (0) 6 16 37 09 12 / jean‐marie.gandois@wanadoo.fr