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1. INTERPERSONAL SKILLS-STYLES
Prof. N.Gurunatha Naidu

2. INTERPERSONAL SKILLS-STYLES
THE ABILITY TO RELATE TO COLLEAGUES AND
CUSTOMERS, INSPIRE OTHERS, RESOLVE
CONFLICTS, BE TACTFUL, UNDERSTAND CULTURES,
AND SHOW DIPLOMACY.

3. THE ABILITY TO RELATE TO
COLLEAGUES AND
CUSTOMERS, INSPIRE OTHERS,
RESOLVE
CONFLICTS, BE TACTFUL,
UNDERSTAND CULTURES,
AND SHOW DIPLOMACY

4. 4
Interpersonal Skills/
Facilitation Skills
listening
questioning
language &
communication
using
feedback
conflict handling

5. ESSENTIAL IP COMPETENCIES
–Self awareness
–Control
–Motivation
–Acknowledging the interests of
subordinates
–Communication skills
5

6. Factors Hampering Interpersonal
Interactions
 Poor Listening
 Emotional Arousal
 Lack of Time
 Differences in objective
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7. STROKES
 Positive
 Negative
 Neutral
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8. LIFE SCRIPTS AND STROKES:
A stroke is a unit of recognition may be positive or negative of a condition or both,
strokes are required for healthy behavior.
Strokes may be physical, verbal or eye-to-eye contact.
 Child hood learning influences the behavior
 If a child lives with criticism, he/she learns to fight.
 If a child lives with hostility, he/she learns to condemn.
 If a child lives with ridicule, he/she learns to be shy.
 If a child lives with shame, he/she learns to feel guilty.
 If a child lives with tolerance, he/she learns to be patient.
 If a child lives with encouragement, he/she learns confidence.
 If a child lives with praise, he/she learns to appreciate.
 If a child lives with fairness, he/she learns justice.
 If a child lives with security, he/she learns to have faith.
 If a child lives with approval, he/she learns to like himself.
 If a child lives with acceptance and friendship, he/she learns to find love in the
world.

9. The art of dealing with people
• Powerful thinking comes from the
subconscious mind.
• All of us want Success and happiness
• If you learn how to deal with other people
85% of the way down the roadto success
• Human relations is the science of dealing with
people to keep egos remain intact.

10. • The reason 90% of people fail in life is a failure
to deal successfully with people.
• Influencing people is an art, not a gimmick
• Understand human ego is key for success
• Avoid sarcastic, cutting remarks and arguing
• Courtesy , Politeness and manners are very
important while dealing with people.

11. Why dissatisfaction arises with
employees
• Failure to give suggestions
• Failure to correct grievance
• Failure to encourage
• Criticizing employees in front of others
• Failure to ask employees their opinions
• Failure to inform employees of their progress
• Favoritism

12. Triple A formula
• Acceptance
• Approval
• Appreciation

13. Oliver Wendell Holmas- Listening
“To be able to listen to others in a sympathetic
and understanding manner is perhaps the
most effective mechanism in the world for
getting along with people and trying up their
friendship for good”
Listening makes you clever listen attentively.

14. THANK YOU