Delivering Cloud Communications since 1991 !
SMS
Communications
Tailor-made
phone solutions
(SMS & VOICE)
SMS
Notification...
Delivering Cloud Communications since 1991 !
Agenda
1. What is an SMS ?
2. Why you may want to use an SMS to contact custo...
Delivering Cloud Communications since 1991 !
What is an SMS?
• SMS = Short Message Service
• Contains Text
• It can contai...
Delivering Cloud Communications since 1991 !
Proven technology
Cloud
Communications
Why you may want to use an SMS to cont...
Delivering Cloud Communications since 1991 !
Phone self-service
inbound
One-Time
Password
Appointment
reminders
Alerts & n...
Delivering Cloud Communications since 1991 !
Phone self-service
inbound
One-Time
Password
Appointment
reminders
Alerts & n...
Delivering Cloud Communications since 1991 !
SMS Notification Solution
Challenge :
• Telenet wants to reduce the number of...
Delivering Cloud Communications since 1991 !
Phone self-service
inbound
One-Time
Password
Appointment
reminders
Alerts & n...
Delivering Cloud Communications since 1991 !
Phone self-service
inbound
One-Time
Password
Appointment
reminders
Alerts & n...
Delivering Cloud Communications since 1991 !
SMS Appointment Reminder and Notifications
Challenge :
• VOO needs to send SM...
Delivering Cloud Communications since 1991 !
Phone self-service
inbound
One-Time
Password
Appointment
reminders
Alerts & n...
Delivering Cloud Communications since 1991 !
Phone self-service
inbound
One-Time
Password
Appointment
reminders
Alerts & n...
Delivering Cloud Communications since 1991 !
Multi-Channel Debt Collection System
Challenge :
• EDF Luminus needs to reduc...
Delivering Cloud Communications since 1991 !
Phone self-service
inbound
One-Time
Password
Appointment
reminders
Alerts & n...
Delivering Cloud Communications since 1991 !
Phone self-service
inbound
One-Time
Password
Appointments,
reminder
Alerts & ...
Delivering Cloud Communications since 1991 !
SMS shipping notifications to reduce number
of undelivered parcels
Challenge ...
Delivering Cloud Communications since 1991 !
Voice notifications sustain logistics at furniture
company
Challenge :
• Comp...
Delivering Cloud Communications since 1991 !
Phone self-service
inbound
One-Time
Password
Appointment
reminders
Alerts & n...
Delivering Cloud Communications since 1991 !
Phone self-service
inbound
One-Time
Password
Appointments,
reminder
Alerts & ...
Delivering Cloud Communications since 1991 !
Lampiris satisfaction survey via SMS
Challenge :
• Lampiris wants to evaluate...
Delivering Cloud Communications since 1991 !
Phone self-service
inbound
One-Time
Password
Appointment
reminders
Alerts & n...
Delivering Cloud Communications since 1991 !
Phone self-service
inbound
One-Time
Password
Appointments,
reminder
Alerts & ...
Delivering Cloud Communications since 1991 !
Send numerous discount codes to customers
Challenge :
• Company Webshop Sales...
Delivering Cloud Communications since 1991 !
Phone self-service
inbound
One-Time
Password
Appointment
reminders
Alerts & n...
Delivering Cloud Communications since 1991 !
Phone self-service
inbound
One-Time
Password
Appointments,
reminder
Alerts & ...
Delivering Cloud Communications since 1991 !
SMS Notifications to customer to complete its online
buying process
Challenge...
Delivering Cloud Communications since 1991 !
Automated
phone
applications
VOICE
& SMS
notifications
www.RingRing.be +32 (0...
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Sms notification solutions for webshops

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Find all the sms notification solutions for your webshop

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Sms notification solutions for webshops

  1. 1. Delivering Cloud Communications since 1991 ! SMS Communications Tailor-made phone solutions (SMS & VOICE) SMS Notifications SMS notifications for your web shop made easy
  2. 2. Delivering Cloud Communications since 1991 ! Agenda 1. What is an SMS ? 2. Why you may want to use an SMS to contact customers ? 3. What are the applications for your company ? 4. What else can you do with an SMS? 2
  3. 3. Delivering Cloud Communications since 1991 ! What is an SMS? • SMS = Short Message Service • Contains Text • It can contain links (url) to your website • It can contain text variables from your CRM or ERP • 160 signs per SMS, Maximum 5 SMS • You can send a long SMS or a concatenated SMS, 1 message composed with more text messages of 160 signs each • An SMS can be send from a mobile phone to another • An SMS can also be send from an SMS application to a mobile phone and conversely 1
  4. 4. Delivering Cloud Communications since 1991 ! Proven technology Cloud Communications Why you may want to use an SMS to contact customers ? Stable Cheap Avoid call to customer or customers do not call One number – one owner that can be identified No data connection needed – mobile network is sufficient SMS open rate is 97% (e-mail is 10 to 30%) Rate of SMS being remembered is 60% Sending and Delivery Status are available
  5. 5. Delivering Cloud Communications since 1991 ! Phone self-service inbound One-Time Password Appointment reminders Alerts & notifications Automated helpdesk Satisfaction survey Automated call campaigns Debt collection Crisis communication Contest & voting Direct marketing Cloud Communications Shipping notifications Call Centre optimization What are the applications for your company ?
  6. 6. Delivering Cloud Communications since 1991 ! Phone self-service inbound One-Time Password Appointment reminders Alerts & notifications Automated helpdesk Satisfaction survey Automated call campaigns Debt collection Crisis communication Contest & voting Direct marketing Cloud Communications Shipping notifications Call Centre optimization What else you can do with an SMS ?
  7. 7. Delivering Cloud Communications since 1991 ! SMS Notification Solution Challenge : • Telenet wants to reduce the number of calls to their Call Centre in order to better use agent’s time Solution Provided : • Set up an outbound SMS-/automated call system allowing Telenet to proactively inform their customers Advantages, results, ROI for Telenet : • Reduce the number of calls to the Contact Centre • Increase customer satisfaction • Easy implementation
  8. 8. Delivering Cloud Communications since 1991 ! Phone self-service inbound One-Time Password Appointment reminders Alerts & notifications Automated helpdesk Satisfaction survey Automated call campaigns Debt collection Crisis communication Contest & voting Direct marketing Cloud Communications Shipping notifications Call Centre optimization What else you can do with an SMS ?
  9. 9. Delivering Cloud Communications since 1991 ! Phone self-service inbound One-Time Password Appointment reminders Alerts & notifications Automated helpdesk Satisfaction survey Automated call campaigns Debt collection Crisis communication Contest & voting Direct marketing Cloud Communications Shipping notifications Call Centre optimization What else you can do with an SMS ?
  10. 10. Delivering Cloud Communications since 1991 ! SMS Appointment Reminder and Notifications Challenge : • VOO needs to send SMS messages to Customers that can answer back Solution Provided : • Setup an outbound SMS/automated call system directly connected to ERP • Offer Special tool in order to smooth the SMS sending rate during VOO contact-centre opening hours to avoid peaks in # of calls / answers Advantages, results, ROI for VOO : • Unique tool for users – fully integrated in the ERP • Smoothing cloud based tool avoiding peaks fully managed by VOO • Statistical results of the operations • ROI on several applications (Debt collecting, Appointments…) • Improve appointment attendance with technicians for installation/repairs
  11. 11. Delivering Cloud Communications since 1991 ! Phone self-service inbound One-Time Password Appointment reminders Alerts & notifications Automated helpdesk Satisfaction survey Automated call campaigns Debt collection Crisis communication Contest & voting Direct marketing Cloud Communications Shipping notifications Call Centre optimization What else you can do with an SMS ?
  12. 12. Delivering Cloud Communications since 1991 ! Phone self-service inbound One-Time Password Appointment reminders Alerts & notifications Automated helpdesk Satisfaction survey Automated call campaigns Debt collection Crisis communication Contest & voting Direct marketing Cloud Communications Shipping notifications Call Centre optimization What else you can do with an SMS ?
  13. 13. Delivering Cloud Communications since 1991 ! Multi-Channel Debt Collection System Challenge : • EDF Luminus needs to reduce the number of payment reminders they send to customers Solution Provided : • Set up a fully integrated solution for different channels • EDF Luminus delivers a file via ftp and platform sends SMS, Voice or e-mail notifications according to a predefined process Advantages, results, ROI for EDF Luminus : • Fully automated solution • Quick and cost effective solution • Proven result : 30% less invoice reminders sent
  14. 14. Delivering Cloud Communications since 1991 ! Phone self-service inbound One-Time Password Appointment reminders Alerts & notifications Automated helpdesk Satisfaction survey Automated call campaigns Debt collection Crisis communication Contest & voting Direct marketing Cloud Communications Shipping notifications Call Centre optimization What else you can do with an SMS ?
  15. 15. Delivering Cloud Communications since 1991 ! Phone self-service inbound One-Time Password Appointments, reminder Alerts & notifications Automated helpdesk Satisfaction survey Automated call campaigns Debt collection Crisis communication Contest & voting Direct marketing Cloud Communications Shipping notifications Call Centre optimization What else you can do with an SMS ?
  16. 16. Delivering Cloud Communications since 1991 ! SMS shipping notifications to reduce number of undelivered parcels Challenge : • Reduce the number of undelivered parcels due to customers’ absence. Solution provided : • Set up a shipping notification solution by SMS. • Consumers are notified before the arrival of their parcels. Advantages, results, ROI for 3 Suisses : • Decrease number of non retrieved orders. • Increase customer satisfaction • Increase 3 Suisses service quality level. • Decrease number of calls to 3 Suisses call centre regarding delivery problems.
  17. 17. Delivering Cloud Communications since 1991 ! Voice notifications sustain logistics at furniture company Challenge : • Company delivers every day all sorts of furniture to its customers. They do not want customers being absent. Solution provided : • Few days before the delivery date, customer receives an automated phone call with delivery date and hour. • Furthermore, customer receives amount to pay and practical information (parking space needed, payment methods...) Advantages, results, ROI for Company : • Avoid customers being absent • Prepare customers for payment • Reduce employee time at customer premises
  18. 18. Delivering Cloud Communications since 1991 ! Phone self-service inbound One-Time Password Appointment reminders Alerts & notifications Automated helpdesk Satisfaction survey Automated call campaigns Debt collection Crisis communication Contest & voting Direct marketing Cloud Communications Shipping notifications Call Centre optimization What else you can do with an SMS ?
  19. 19. Delivering Cloud Communications since 1991 ! Phone self-service inbound One-Time Password Appointments, reminder Alerts & notifications Automated helpdesk Satisfaction survey Automated call campaigns Debt collection Crisis communication Contest & voting Direct marketing Cloud Communications Shipping notifications Call Centre optimization What else you can do with an SMS ?
  20. 20. Delivering Cloud Communications since 1991 ! Lampiris satisfaction survey via SMS Challenge : • Lampiris wants to evaluate service level in call center • Contact customer directly with 1 SMS and 1 short question Solution Provided : • SMS Gateway to send question and receive answer • Small question to evaluate service • Grade service quality from 1 to 10 Advantages, results, ROI for Lampiris : • Message sent automatically after the call • Answers received directly in one Database • Results directly displayed in system on graphs • Ease of use for Lampiris and customers
  21. 21. Delivering Cloud Communications since 1991 ! Phone self-service inbound One-Time Password Appointment reminders Alerts & notifications Automated helpdesk Satisfaction survey Automated call campaigns Debt collection Crisis communication Contest & voting Direct marketing Cloud Communications Shipping notifications Call Centre optimization What else you can do with an SMS ?
  22. 22. Delivering Cloud Communications since 1991 ! Phone self-service inbound One-Time Password Appointments, reminder Alerts & notifications Automated helpdesk Satisfaction survey Automated call campaigns Debt collection Crisis communication Contest & voting Direct marketing Cloud Communications Shipping notifications Call Centre optimization What else you can do with an SMS ? Discount Codes
  23. 23. Delivering Cloud Communications since 1991 ! Send numerous discount codes to customers Challenge : • Company Webshop Sales figures drop • Need to activate existing customer database with discount codes Solution Provided : • A discount is sent via SMS • SMS Mailer sends SMS’s out to all customers who left their phone numbers Advantages, results, ROI for Company : • Increase customer satisfaction and loyalty • Improve Company Sales Figures • Sell unsold inventory
  24. 24. Delivering Cloud Communications since 1991 ! Phone self-service inbound One-Time Password Appointment reminders Alerts & notifications Automated helpdesk Satisfaction survey Automated call campaigns Debt collection Crisis communication Contest & voting Direct marketing Cloud Communications Shipping notifications Call Centre optimization What else you can do with an SMS ?
  25. 25. Delivering Cloud Communications since 1991 ! Phone self-service inbound One-Time Password Appointments, reminder Alerts & notifications Automated helpdesk Satisfaction survey Automated call campaigns Debt collection Crisis communication Contest & voting Direct marketing Cloud Communications Shipping notifications Call Centre optimization What else you can do with an SMS ? Transaction Completion
  26. 26. Delivering Cloud Communications since 1991 ! SMS Notifications to customer to complete its online buying process Challenge : • A customer/prospect puts items in its e-shop basket • He doesn’t complete its buying process Solution Provided : • Company Webshop System collects information about abandoned transactions • SMS Gateway platform sends a reminder with detailed information of what remains in the basket • Company offers a discount code on what is in the basket Advantages, results, ROI for BPost : • Increase conversion rate • Collect information about buying process • Know what customers/prospects like on your webshop
  27. 27. Delivering Cloud Communications since 1991 ! Automated phone applications VOICE & SMS notifications www.RingRing.be +32 (0)2 334 23 00 Delivering Cloud Communications since 1991 Thank you for your attention!

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