This document discusses how to build and sustain trust. It defines trust and distrust, explaining that trust involves choosing to make yourself vulnerable to another person's actions, while distrust means choosing not to make yourself open. It identifies four factors that form the basis of trust: sincerity, reliability, competence, and care. It provides guidance on demonstrating each of these factors, emphasizing the importance of care and having others' interests in mind. The document encourages self-reflection on how to practice building trust in relationships and interactions.
Saying NO?
Leaders should make it clear that people say no once in a while, and they should not be punished. If someone must say no, it’s an indication that they may need help.
We are all scared to be seen as someone who can’t deliver…but overcommitting can lead to breaches of trust…