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Tools of the Trade
Using Technology to
Enhance
Professional
Development,
Technical Assistance,
and Dissemination

Presented by Larry Edelman
larry.edelman@ucdenver.edu
Department of Pediatrics,
University of Colorado
School of Medicine


                             1
This session will
• Illustrate seven key sets of tools that help build relationships,
  create content, and disseminate recommended practices
• Review free and low-cost applications that can help trainers
  and coaches effectively and efficiently connect with their
  audiences.




                                                                      2
Context is not important.
Context is everything.
What is technology?

…anything invented after you were born. – Alan Kay

…anything that doesn’t work yet. – Danny Hillis

…anything useful invented by a mind. – Kevin Kelly




                                                     4
Technology is changing
everything about how we build
 relationships, communicate,
           and learn



                                5
We Have Added New Ways That We
      Build Relationships, Communicate, Learn
Take or teach a F2F,          Take or teach an online,
synchronous, instructor-led   asynchronous, instructor-
course class                  independent course

F2F, phone conferencing       Video, web conferencing


Send an email                 Send a text, IM, feed, tweet

Send a document for review    Shared documents

DVD                           Online video

Go to a singles bar           Online dating

                                                             6
Improve
          effectiveness




Engage    Why use more    Reduce
younger    technology?     costs
 people




            Increase
             access

                                   7
More Capacity                Modular

             How are we
            able to do it?



  Cheaper                     Easier

                                       8
Foundational Points
■   Think in threes and focus on performance
■   You don’t need to use everything: use what you
    need
■   Function, then form
■   Build your digital literacy
■   Modularity
■   Welcome opportunities to make mistakes
■   Create a Plan: you will NOT find the time; you need
    to MAKE it
Threes



     Before               Now                   After




         Always think in terms of threes: what is
         happening, what comes before it, what
                      happens next
10
Before   During the   After
              Workshop




11
Threes



           Before                     During                     After
                                                Survey: surveymonkey.com
Survey: surveymonkey.com
                                                Learning community: wiggio.com
Post PPT slides: slideshare.com
                                                Send rich message: vsnap.com
Distribute materials: yousendit.com
                                                Coaching: skype.com or ooVoo.com
Share web resources: delicious.com
                                                Send reminders, prompts, and resource
Call with supervisors: freeconferencecall.com
                                                to learners, coaches, and supervisors,
Send self-assessment tools yousendit.com.
                                                using…


                           Share survey results: tagxedo.com
                           Initiate community: wiggio.com
                           Distribute materials: yousendit.com
                           Action planning: SMART PHONES
12
REAL Performance Support Requires
        True Blended Learning
        Five moments of need
        1. when learning for the first time
        2. when learning more
        3. when remembering and/or applying what's been
            learned
        4. when things go wrong, and
        5. when things change.



     Bob Mosher and Conrad Gottfredson
     http://performancesupport.blogspot.com/2008/01/invitation-to-our-performance-support.html


13
Why
 can’t they/won’t they/don’t they
              do it?
   Will?                                    Hill?
Motivational                          Environmental or
 obstacles                          procedural obstacles


              To what extent is the
        performance problem based on…

                       Skill?
                Lack of knowledge
                    or abilities                      14
Foundational Points
■   Think in threes and focus on performance
■   You don’t need to use everything: use what you
    need
■   Function, then form
■   Build your digital literacy
■   Modularity
■   Welcome opportunities to make mistakes
■   Create a Plan: you will NOT find the time; you need
    to MAKE it
How much digital stuff are we producing?

        ■   If every image made and every word written from the earliest
            moments of civilization to the year 2003 were converted to
            digital information, the total would come to five exabytes.
        ■   An exabyte is one quintillion bytes, one billion gigabytes…a
            one with eighteen zeros following it
        ■   That means: 5,000,000,000,000,000,000
        ■   From 2003 to 2010: we created five exabytes of digital
            information every two days
        ■   By 2013 we will be creating five exabytes every ten minutes
        ■   The total of 912 exabytes for 1020 is the equivalent of 18
            times the amount of information contained in all the books
            ever written.

     Reference: Abundance: The Future is Better Than You Think by Peter Diamandis and Steven Kotler

16
Foundational Points
■   Think in threes and focus on performance
■   You don’t need to use everything: use what you
    need
■   Function, then form
■   Build your digital literacy
■   Modularity
■   Welcome opportunities to make mistakes
■   Create a Plan: you will NOT find the time; you need
    to MAKE it
Function   Technology   Outcomes




18
Better                           Faster


              Create        Share
              content     knowledge



                    Build and
                     support
                  relationships

19



                    Cheaper
Function First
      What is purpose of your communication?
Conduct needs assessment/front end analysis
Present professional development events
Provide TA, consultation, coaching, mentoring
Disseminate news, updates, documents
Host/facilitate meetings, conferences
Facilitate collaborative processes
Build and strengthen relationships
Evaluate activities and programs
Facilitate social learning
Exchange information with others
Enhance service delivery
Conduct research
Manage projects
Manage data (including collection, analysis, reporting)   20
Foundational Points
■   Think in threes and focus on performance
■   You don’t need to use everything: use what you
    need
■   Function, then form
■   Build your digital literacy
■   Modularity
■   Welcome opportunities to make mistakes
■   Create a Plan: you will NOT find the time; you need
    to MAKE it
We need to know what
        we want to do




          Function          Technology         Outcomes




                                   We also need to know
                                     what options are
                                  available to help us do it
22
Digital Literacy
         One-Way                    Two-Way                  Asynchronous
       Asynchronous               Synchronous                 Synergistic
      Communication              Communication              Communication
Text document              Text-based chat           Online survey
Podcast                    Telephone conferencing    Content management system
Webcast                    Video conferencing        Community of practice
Video, vidcast             Webinar, web conference   Virtual learning environment
Media sharing sites        Online meetings spaces    Bulletin board, news group
Mobile-phone               Mobile-phone              Mobile-phone
Archived class, lecture                              Chats, threads, list serves
Rapid e-learning modules                             Blog, micro-blog, vlog
Just-in-time EPSS                                    Wiki
Resource repositories                                Social bookmarking
Knowledge bases                                      Social network
                                                     Shared applications
                                                     User’s groups/forums
                                                                                   23
What Apps Have I Been Using Lately to get the Job Done?

Video editing: Final Cut Pro, QT pro,       Rich media movies: Animoto
Video compression and encoding: Adobe       Animation: Crazy Talk Pro
Media Encoder, MPEG Streamclip,             Photo manipulation: Photoshop
Handbrake, Format Factory                   Avatars: xtranormal
Video conferencing: ooVoo, Skype            Video screen capture: Screenr, Camtasia
Web conferencing: Adobe Connect, WebEx      Audio recording and editing: Audacity
Collaboration: Google Docs                  Blog: WordPress
Sending files: yousendit, dropbox, Google   Social networks: Ning, Wiggio
docs
                                            Wiki: wikispaces
Social bookmarking: Delicious, Diigo
                                            Image manipulation: photoshop
PPT hosting: slideshare
                                            Word clouds: tagxedo
PPT alternatives: Prezi
                                            Printing: printwhatyouwant
Rapid elearnng: Articulate Studio
                                            Polling: Quipol
Photo annotation: fotobabble



                                                                                 24
Powerful Tools of the Trade
        Kinds of                                Examples
      Applications                Free                        $$$$
Digital video
Web Conferencing         Fuse, Elluminate         GoToMeeting, WebEx, iLinc,
                         vRoom, Vyew              Adobe Connect, Elluminate
Digital video
Rapid eLearning/PPT to                            Articulate Studio, Adobe
Flash Conversion                                  Captivate, Snap!, iSpring
Video Screen Casting     Screenr, Jing            Camtasia Studio
Video Conferencing       ooVoo, Skype             ooVoo, Skype, Polycom, Cisco
Social/collaboration     Google docs, Wiggio,     Ning, Sharepoint
                         Chatter
Media Sharing Sites      Slideshare, Scribd,
                         YouTube, Vimeo, Flickr
                                                                              25
Foundational Points
■   Think in threes and focus on performance
■   You don’t need to use everything: use what you
    need
■   Function, then form
■   Build your digital literacy
■   Modularity
■   Welcome opportunities to make mistakes
■   Create a Plan: you will NOT find the time; you need
    to MAKE it
Modularity is Key
Hardware
  Connecting two or more devices

Applications
   Using two or more applications to get the job done


Learning Objects
   Integrating granular level learning objects in larger systems
28
Service Delivery:
  Integrating the use of several technologies

      Records
                                   Watches
   Aurelius’ skills
                                 the video file
    Sanyo Digital
                               VLC Media Player
   Video Recorder

                      Ernestine sends to          Trims and compresses
                       family members                 the video file
                        yousendit.com                MPEG Streamclip



Sends to Ernestine
  yousendit.com                 Posts the clip on
                              Creative Curriculum’s
                                  GOLD Online
                                                                   29
Current        Performance
                       Our Goal             Desired
     Situation         Supports
                  Increase the             Outcome
Hundreds of       3 hour F2F the
                  chances that        Providers would
providers never   training session
                  providers would     use the
before used a     succeed             instrument with
particular        Manual              fidelity and
assessment                            report data
instrument        Toll-free support
                  line

                  But something
                  was missing…

                                                    30
What was missing?
• A reminder of the components of the tool that
  provided it:
  – Just enough
  – Just-in-time




                                              31
32
Developing an Online Learning Resource


                              Modify the image
Scan an image using
                              using Photoshop
     a scanner


                                                 Import the image using
                      Post on the                  Articulate Engage
                       Web site



Import narration
  into Engage                 Add narration using
                             Zoom H2 recorder and
                                   Audacity
                                                                   33
Foundational Points
■   Think in threes and focus on performance
■   You don’t need to use everything: use what you
    need
■   Function, then form
■   Build your digital literacy
■   Modularity
■   Welcome opportunities to make mistakes
■   Create a Plan: you will NOT find the time; you need
    to MAKE it
A Useful Definition of Learning

     Learning is the detection
             of error.



35
Foundational Points
■   Think in threes and focus on performance
■   You don’t need to use everything: use what you
    need
■   Function, then form
■   Build your digital literacy
■   Modularity
■   Welcome opportunities to make mistakes
■   Create a Plan: you will NOT find the time; you need
    to MAKE it
You might need some hardware (not free)
Video                                        Photos




     Audio and Mic       Webcam                       Storage




                                                    Lexar 16GB
        Zoom H2      Logitech QuickCam Pro    Secure II Plus JumpDrive
37

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Tools of the Trade

  • 1. Tools of the Trade Using Technology to Enhance Professional Development, Technical Assistance, and Dissemination Presented by Larry Edelman larry.edelman@ucdenver.edu Department of Pediatrics, University of Colorado School of Medicine 1
  • 2. This session will • Illustrate seven key sets of tools that help build relationships, create content, and disseminate recommended practices • Review free and low-cost applications that can help trainers and coaches effectively and efficiently connect with their audiences. 2
  • 3. Context is not important. Context is everything.
  • 4. What is technology? …anything invented after you were born. – Alan Kay …anything that doesn’t work yet. – Danny Hillis …anything useful invented by a mind. – Kevin Kelly 4
  • 5. Technology is changing everything about how we build relationships, communicate, and learn 5
  • 6. We Have Added New Ways That We Build Relationships, Communicate, Learn Take or teach a F2F, Take or teach an online, synchronous, instructor-led asynchronous, instructor- course class independent course F2F, phone conferencing Video, web conferencing Send an email Send a text, IM, feed, tweet Send a document for review Shared documents DVD Online video Go to a singles bar Online dating 6
  • 7. Improve effectiveness Engage Why use more Reduce younger technology? costs people Increase access 7
  • 8. More Capacity Modular How are we able to do it? Cheaper Easier 8
  • 9. Foundational Points ■ Think in threes and focus on performance ■ You don’t need to use everything: use what you need ■ Function, then form ■ Build your digital literacy ■ Modularity ■ Welcome opportunities to make mistakes ■ Create a Plan: you will NOT find the time; you need to MAKE it
  • 10. Threes Before Now After Always think in terms of threes: what is happening, what comes before it, what happens next 10
  • 11. Before During the After Workshop 11
  • 12. Threes Before During After Survey: surveymonkey.com Survey: surveymonkey.com Learning community: wiggio.com Post PPT slides: slideshare.com Send rich message: vsnap.com Distribute materials: yousendit.com Coaching: skype.com or ooVoo.com Share web resources: delicious.com Send reminders, prompts, and resource Call with supervisors: freeconferencecall.com to learners, coaches, and supervisors, Send self-assessment tools yousendit.com. using… Share survey results: tagxedo.com Initiate community: wiggio.com Distribute materials: yousendit.com Action planning: SMART PHONES 12
  • 13. REAL Performance Support Requires True Blended Learning Five moments of need 1. when learning for the first time 2. when learning more 3. when remembering and/or applying what's been learned 4. when things go wrong, and 5. when things change. Bob Mosher and Conrad Gottfredson http://performancesupport.blogspot.com/2008/01/invitation-to-our-performance-support.html 13
  • 14. Why can’t they/won’t they/don’t they do it? Will? Hill? Motivational Environmental or obstacles procedural obstacles To what extent is the performance problem based on… Skill? Lack of knowledge or abilities 14
  • 15. Foundational Points ■ Think in threes and focus on performance ■ You don’t need to use everything: use what you need ■ Function, then form ■ Build your digital literacy ■ Modularity ■ Welcome opportunities to make mistakes ■ Create a Plan: you will NOT find the time; you need to MAKE it
  • 16. How much digital stuff are we producing? ■ If every image made and every word written from the earliest moments of civilization to the year 2003 were converted to digital information, the total would come to five exabytes. ■ An exabyte is one quintillion bytes, one billion gigabytes…a one with eighteen zeros following it ■ That means: 5,000,000,000,000,000,000 ■ From 2003 to 2010: we created five exabytes of digital information every two days ■ By 2013 we will be creating five exabytes every ten minutes ■ The total of 912 exabytes for 1020 is the equivalent of 18 times the amount of information contained in all the books ever written. Reference: Abundance: The Future is Better Than You Think by Peter Diamandis and Steven Kotler 16
  • 17. Foundational Points ■ Think in threes and focus on performance ■ You don’t need to use everything: use what you need ■ Function, then form ■ Build your digital literacy ■ Modularity ■ Welcome opportunities to make mistakes ■ Create a Plan: you will NOT find the time; you need to MAKE it
  • 18. Function Technology Outcomes 18
  • 19. Better Faster Create Share content knowledge Build and support relationships 19 Cheaper
  • 20. Function First What is purpose of your communication? Conduct needs assessment/front end analysis Present professional development events Provide TA, consultation, coaching, mentoring Disseminate news, updates, documents Host/facilitate meetings, conferences Facilitate collaborative processes Build and strengthen relationships Evaluate activities and programs Facilitate social learning Exchange information with others Enhance service delivery Conduct research Manage projects Manage data (including collection, analysis, reporting) 20
  • 21. Foundational Points ■ Think in threes and focus on performance ■ You don’t need to use everything: use what you need ■ Function, then form ■ Build your digital literacy ■ Modularity ■ Welcome opportunities to make mistakes ■ Create a Plan: you will NOT find the time; you need to MAKE it
  • 22. We need to know what we want to do Function Technology Outcomes We also need to know what options are available to help us do it 22
  • 23. Digital Literacy One-Way Two-Way Asynchronous Asynchronous Synchronous Synergistic Communication Communication Communication Text document Text-based chat Online survey Podcast Telephone conferencing Content management system Webcast Video conferencing Community of practice Video, vidcast Webinar, web conference Virtual learning environment Media sharing sites Online meetings spaces Bulletin board, news group Mobile-phone Mobile-phone Mobile-phone Archived class, lecture Chats, threads, list serves Rapid e-learning modules Blog, micro-blog, vlog Just-in-time EPSS Wiki Resource repositories Social bookmarking Knowledge bases Social network Shared applications User’s groups/forums 23
  • 24. What Apps Have I Been Using Lately to get the Job Done? Video editing: Final Cut Pro, QT pro, Rich media movies: Animoto Video compression and encoding: Adobe Animation: Crazy Talk Pro Media Encoder, MPEG Streamclip, Photo manipulation: Photoshop Handbrake, Format Factory Avatars: xtranormal Video conferencing: ooVoo, Skype Video screen capture: Screenr, Camtasia Web conferencing: Adobe Connect, WebEx Audio recording and editing: Audacity Collaboration: Google Docs Blog: WordPress Sending files: yousendit, dropbox, Google Social networks: Ning, Wiggio docs Wiki: wikispaces Social bookmarking: Delicious, Diigo Image manipulation: photoshop PPT hosting: slideshare Word clouds: tagxedo PPT alternatives: Prezi Printing: printwhatyouwant Rapid elearnng: Articulate Studio Polling: Quipol Photo annotation: fotobabble 24
  • 25. Powerful Tools of the Trade Kinds of Examples Applications Free $$$$ Digital video Web Conferencing Fuse, Elluminate GoToMeeting, WebEx, iLinc, vRoom, Vyew Adobe Connect, Elluminate Digital video Rapid eLearning/PPT to Articulate Studio, Adobe Flash Conversion Captivate, Snap!, iSpring Video Screen Casting Screenr, Jing Camtasia Studio Video Conferencing ooVoo, Skype ooVoo, Skype, Polycom, Cisco Social/collaboration Google docs, Wiggio, Ning, Sharepoint Chatter Media Sharing Sites Slideshare, Scribd, YouTube, Vimeo, Flickr 25
  • 26. Foundational Points ■ Think in threes and focus on performance ■ You don’t need to use everything: use what you need ■ Function, then form ■ Build your digital literacy ■ Modularity ■ Welcome opportunities to make mistakes ■ Create a Plan: you will NOT find the time; you need to MAKE it
  • 27. Modularity is Key Hardware Connecting two or more devices Applications Using two or more applications to get the job done Learning Objects Integrating granular level learning objects in larger systems
  • 28. 28
  • 29. Service Delivery: Integrating the use of several technologies Records Watches Aurelius’ skills the video file Sanyo Digital VLC Media Player Video Recorder Ernestine sends to Trims and compresses family members the video file yousendit.com MPEG Streamclip Sends to Ernestine yousendit.com Posts the clip on Creative Curriculum’s GOLD Online 29
  • 30. Current Performance Our Goal Desired Situation Supports Increase the Outcome Hundreds of 3 hour F2F the chances that Providers would providers never training session providers would use the before used a succeed instrument with particular Manual fidelity and assessment report data instrument Toll-free support line But something was missing… 30
  • 31. What was missing? • A reminder of the components of the tool that provided it: – Just enough – Just-in-time 31
  • 32. 32
  • 33. Developing an Online Learning Resource Modify the image Scan an image using using Photoshop a scanner Import the image using Post on the Articulate Engage Web site Import narration into Engage Add narration using Zoom H2 recorder and Audacity 33
  • 34. Foundational Points ■ Think in threes and focus on performance ■ You don’t need to use everything: use what you need ■ Function, then form ■ Build your digital literacy ■ Modularity ■ Welcome opportunities to make mistakes ■ Create a Plan: you will NOT find the time; you need to MAKE it
  • 35. A Useful Definition of Learning Learning is the detection of error. 35
  • 36. Foundational Points ■ Think in threes and focus on performance ■ You don’t need to use everything: use what you need ■ Function, then form ■ Build your digital literacy ■ Modularity ■ Welcome opportunities to make mistakes ■ Create a Plan: you will NOT find the time; you need to MAKE it
  • 37. You might need some hardware (not free) Video Photos Audio and Mic Webcam Storage Lexar 16GB Zoom H2 Logitech QuickCam Pro Secure II Plus JumpDrive 37