Lessons from the First Global Lean Healthcare Summit
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The document summarizes key lessons from the First Global Lean Healthcare Summit. It discusses that lean healthcare focuses on managing processes to create value for patients and that the opportunities to apply lean principles are becoming clearer. Some of the major opportunities highlighted include establishing stability, developing clinical pathways, integrating diagnostic value streams, and creating lean healthcare systems around value streams.
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Lessons from the First Global Lean Healthcare Summit
- 1. Fourth UK Lean Healthcare Forum 9 October 2007 Lessons from the First Global Lean Healthcare Summit Daniel T Jones Chairman Lean Enterprise Academy
- 2. Fourth UK Lean Healthcare Forum 9 October 2007 What Lean is • Lean is a management system based on the scientific method – not an improvement method • Lean focuses on managing processes to create value - as well as allocating resources • It delivers superior performance – quality, time and cost – win-win-win for all participants • It is being used in all kinds of organisations • The only way to learn how lean really works is by conducting experiments
- 3. Fourth UK Lean Healthcare Forum 9 October 2007 Myths about Healthcare • “Healthcare is complex” – but patients follow a few common routes through hospitals • “A&E demand variable and unpredictable” – but elective demand is more variable and created • “Every patient is different” – but 6% of treatments account for 50% of the work • “Standard work kills creativity” - in fact it frees up time for more patient care • “Healthcare is a service” – looks like production
- 4. Fourth UK Lean Healthcare Forum 9 October 2007 What Have We Learnt? • The place to start is by following acute patients through hospitals from primary to tertiary care • Big opportunities from following the material flow through the supply chain to healthcare • The actions to create lean healthcare processes are increasingly clear • The challenge now is the transition path and lean healthcare management • We are beginning to see what lean hospitals might look like – and new business models
- 5. Fourth UK Lean Healthcare Forum 9 October 2007 Opportunities for Action • Get beyond Rapid Improvement Events • Establish stability everywhere • Develop clinical pathways • Create end-to-end value streams • Integrate diagnostic value streams • Replenish supplies frequently • Develop lean hospitals (healthcare systems) around the value streams • Lean healthcare supply chains
- 6. Fourth UK Lean Healthcare Forum 9 October 2007 Lessons from the First Global Lean Healthcare Summit Daniel T Jones Chairman Lean Enterprise Academy
- 7. Fourth UK Lean Healthcare Forum 9 October 2007 1. Creating Basic Stability • How to create and sustain standard, visual and error free working across every ward, lab and theatre? • How frequent replenishment of supplies to wards can enable standard work?
- 8. Fourth UK Lean Healthcare Forum 9 October 2007 2. Making Flow Happen • How to distinguish, schedule and manage different diagnostic, treatment and support pathways through hospitals and beyond? • How to unlock the material flows within hospitals?
- 9. Fourth UK Lean Healthcare Forum 9 October 2007 3. Managing a Lean Transformation • How to plan, manage and audit a successful multi-year transformation across a hospital and beyond? • How redesigning material flows can unlock big savings in purchasing supplies?