This document provides guidance for student leaders on managing personalities, resolving conflicts, negotiating solutions, influencing decision makers, and planning effective advocacy strategies. It discusses six challenging personality types, five conflict styles, and an interest-based relational approach. It also summarizes techniques of social influence, including reciprocation, scarcity, authority, consistency, liking, and consensus. The document provides questions to help students apply these concepts when advocating for issues like tuition, student life, and higher education funding.
2.
Managing Difficult Personalities
Six challenging personality types
Conflict Resolution
Five different conflict styles
Interest Based Relational Approach
Set the Scene
Gather Information
Agree on the Problem
Brainstorm
Negotiate a Solution
3.
Advocacy Days (D.C. & St. Paul)
Tuition & Fee Consultation
Student Life Committees
Understanding the psychology of persuasion
will:
Show how techniques are used on you
Teach you how to use these techniques to your
advantage
4.
Dr. Robert Cialdini identified six universal
practices in social influence.
Reciprocation
Scarcity
Authority
Consistency
Liking
Consensus
5.
Giving to get something.
Question 1: What “gifts” could you give to
authorities that influence student policy?
Question 2: What could be seen as a fair return
for those “gifts”?
6.
Resources are limited
Question 1: What “limited resources” drive
the need for affordable higher education.
Question 2: How can your proposals be
considered “Limited Time Offers”?
7.
The Expert Opinion
Question 1: Who are the champions among
authority who will support your cause?
Question 2: What research can you provide to
back up your arguments?
8.
Also known as Consistency & Commitment
Question 1: What small commitments can you
get people to agree to in order to create
consistent support?
Question 2: How do you stage your needs to
gain increased support later on?
9.
Creating a persona or organization that people
like to work with.
Question 1: How should you approach the
people you need to work with?
Question 2: How can you learn more about
them in order to get them to like you?
10.
Also known as Social Proof. People will
follow what other people are doing.
Question 1: How can you create or locate
evidence of social proof for your agenda?
Question 2: How can you use previous
techniques to establish social proof?
11.
Identify student needs on your campus
CCSSE Survey
Tabling/Networking/Personal Survey
Locate campus strategic plan
Find elements that match student needs
Research the deal-makers
More networking
Google searches
12.
Plan Short & Long Term
Transition new leadership
Adapt plans to new leadership
Stay Flexible
Change with the climate
Celebrate victories, no matter how small