6. "Despite promises of dramatic change and continuous innovation early on, ...the public sector today looks much as it did when the Internet began its ascendancy" - United Nations e-Government Survey 2008
7. 64% of public sector organisations expected to spend money on a new/upgraded website in 2008/09. 53% expected to spend money on new/upgraded online services in 2008/09. - Government Use of ICT 2008
12. But instead of transforming government, innovation has tended to be small-scale and gradual
13. How to create government websites that rock 01: Create a citizen-centred culture 02: Create an actionable, citizen-centric 03: Improve findability 04: Follow a user-centred design process online strategy
57. "Usability standards are likely to have the most influence when cited in commercial contracts....Require a design and development project to carry out activities that conform with ISO 13407” - International Standards for Usability Should Be More Widely Used, Nigel Bevan, Journal of Usability Studies, Volume 4, Issue 3, May 2009, pp. 106-113
65. The results Original success rate Final success rate Increase Client 38% 74% 36% Provider 44% 69% 25% Business 29% 77% 48% Target increase Actual increase Page views (users) 10% 25% Page views (staff) 10% 32%
66. How to create government websites that rock 01: Create a citizen-centred culture 02: Create an actionable, citizen-centric 03: Improve findability 04: Follow a user-centred design process online strategy
67. It shouldn't be “e-Government”. It should just be government