Telindus IT Days 2015, by Sebastien Laurenti

1. How the digital transformation makes
the workplace of tomorrow
Sebastien Laurenti IT Days 12/10/2015

2. Workplace and workers

3. is one of the most important social
spaces other than the home,
constituting "a central concept for
the worker and his/her family, the
employing organization, the
customers of the organization, and
the society as a whole"
Workplace

4. The workplace of today
1 location 1 workplace
Tools and IT experience
Separated blocks,
separated budgets
Invisible backend

5. Work is more interconnected than ever
40%
Of workforce will be
mobile by 2016
57 %
Increase in the
number of
employees
collaborating from
other geographic
location
50%
of business
productivity is tied
to effective
collaboration

6. Yet workers want choice and flexibility
67 %
of employees report
an increase in work
requiring active
collaboration
40%
Of video users use 3
or more devices for
video calling
94%
of business leaders
say cloud
collaboration
enables flexibility

7. Most employees are better at individual performance than team performance
Complex, evolving team
networks
Increase in non-routine
work that requires team
decision
Disjointed tools,
inconsistent experience
Collaboration is challenging

8. Expand beyond the desktop to mobile
Make video collaboration that is as easy as
voice
Collaborate beyond corporate boundaries
Mitigate security and compliance risks
Ensure interoperability with existing
investments
Provide cost-effective deployment options
A new approach to collaboration

9. Digital transformation and collaboration

10. The act of people working
together to reach a common
goal
Collaboration

11. Mobile Worker
Account Manager
Information
Worker
Financial Analyst
Contact Center
Contact Center Agent
Deskless Worker
Factory Supervisor
Executive
VP of Marketing
Customers Partners Suppliers
Backend infrastructure
Collaboration across your business

12. IT Manager : the business collaboration enabler
Dream
Or
Reality ?

13. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only
those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be
construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose
Corporate Telephony Unified Communications
Web Conferencing Contact Center
MarketScope for Unified Communications for the SMB Market
MarketScope for Group Video System
North America Western Europe
Best in class for Enterprise to SMB

14. Central
Management
Flexibility
BYOD
Financial
CapEx OpEx
Predictable
Costs
Lower TCO
Lower Energy User Experience
Time To Market
Scalability
Expanded
Features
Focus On Strategy
Service Level
Agreements
Strategic Globalization
The business case for cloud

15. Premise Costs =
Acquisition +
Operation
Comparing Real costs : Premise vs Cloud
Cloud costs = €/User
Deploy
Evergreen
Scale
Maintain

16. Collaboration
Endpoints
Customer
Collaboration
Unified
Communications
Conferencing
Mobile, Video, Cloud
Collaboration in the Cloud
TelindusTelecom
U-touch
PSTN / FMC
U-touch

17. Customer 1 Customer 2
PSTN
SIP
3G/4G Mobility
Network
VMWare ESXi Server
HCS AppsHCS Apps HCS Apps
U-Touch
Customer 3
QoS guaranteed with
our backbone
User experience is the same as if the servers were on premise
One Cloud, Many customers, many workplaces

18. Customer 4 Customer 5Customer 1 Customer 2 Customer 3
PSTN
SIP
3G/4G Mobility
Network
VMWare ESXi Server
HCS AppsHCS Apps HCS Apps
U-Touch Hosted Private Cloud
Pure Hosted Hybrid On Premises
REMOTE MANAGED
Large Enterprise
Hosted Private Network
Flexible Deployment Models
Constant User experience

19. Cloud Services
Voice and Video
Voicemail & Messaging
Instant Messaging & Presence
Mobility Services
Web Meetings
Contact Center
Conferencing & Video
U-touch Collaboration Applications

20. User adoption, change management

22. Adoption or adaptation ?
Past experience
Key users
Expectations
Scored by users
Must understand
Innovation

23. Phasing of the transformation
Survey
(user, applications)
Workshop
Figure out
business
challenges
Phasing of
changes in the
workplace
Risk and compliance
Governance
Training
program
Self-care
E-learning

24. The sense of survey
Users
Customers
On-Demand prior a major
change
Continuous by front office
Periodic by management

25. Company
• Identify daily challenges for business
• Evaluate internal staffing to achieve
specific development
• Anticipate HR mission (e.g. when
enabling video in customer care)
• Re-use of legacy hardware
Service Provider
• Innovative tools
• Ability to offer tailor made services
• Standard compliancy, interoperability
capabilities
• Maintenance and support offerings
Bring everybody on board

26. Phasing for a better adoption
Avoid disrupting comfort zone
Sequencing the deployment of tools
Use of POC or Pilot

27. Security and Compliancy
• Constant concern about security
• Service is useless if unavailable
• Audit / compliance
• Specific rules to follow ? (e.g. PFS)

28. Training program
Classroom : more efficient, more complex to schedule
Train the trainer : most adopted, must continue on a
periodic basis to offer great benefits
Floor training: specific to VIP / Key users, done in their
workplace area
User guide: most affordable, accessible from many
places (e.g. intranet, shared folder, notification in emails)
E-learning: short video, grouped by theme, show
specific business use cases, counters encourage users

29. Telindus Training Institute
Training center in Esch/Alzette and Strassen
Certified by partners
Ask the experts, even for training
Creation of e-learning sites

30. 17/10/2015 Slide 30
Thank you
Sebastien Laurenti
Head of Sales unit : Unified Collaboration and Mobility
sebastien.laurenti@telindus.lu
+352 53 28 20 9434