according to @bromfordlab Paul Taylor
@paulbromford Tom Hartland @thomashartland at London 9 12 15 How To Build An Innovation Lab

It’s often easier to make
something 10 times better than it is to make it 10% better. And we need 10x gains to solve some of the biggest problems facing humankind ASTRO TELLER ON MOONSHOTS

has made a strategic commitment
to re-establish the relationship it has with customers and communities that means everything is up for grabs nothing is sacred

not so stupid questions: what
is innovation? what is a lab?

Bouncing ideas around is not
innovation One of the reasons innovation fails to take hold in many organisations is a focus on internal reporting and certainty rather than finding, testing and exploring it’s about deliberately thinking of - and applying - new ways to tackle problems or resolve unmet need

Does the world really need
another? Nesta Global LabMap …a unique kind of laboratory – one that creates a dialogue, listening carefully with an open mind to all the voices, and then tries to translate them, mix them, and amplify them to prototype and develop alternatives.

Do you need an Innovation
Lab? Not necessarily Does your organisation need an embedded approach to innovation and testing that is measurable? What do you think?!

NETWORKING (dreaming stuff) REALIsING (ideas
into action) EXPERIMENTING (aiming at breaking) CONNECTING (holding s**t together) Lab Skill Sets

Develop Concept Build Prototype Test
Assumptions Evaluate & Iterate Testing and piloting have been natural additions to our innovation pipeline

observation one...
PROMOTES QUALITY
CONTROL

Bromford has lots of big
ideas

EXPECTATION
REALITY

NOT ALL IDEAS ARE CREATED
EQUAL because...

observation two? WIDER RANGE OF
SOLUTIONS

progressing ideas requires
PROTOTYPES

TESTING
progressing prototypes requires

considered design +
thorough documentation

observation three! > CHANCE OF
BREAKTHROUGHS

OK TO FAIL = OK
TO TEST RADICAL IDEAS

OK TO FAIL = OVERCOME
INDIVIDUAL BIASES ✓✓ X Wait….what?!?

SO WHAT IS A
PILOT?

Test One Test Two Test
Three Test Four Test Five Test Six Test Seven IF TESTS HELP SELECT COMPONENTS OF SERVICE...

PILOTS MEASURE COMPLETE
SERVICE

OUR HANDPRINTS ARE ALL OVER:
BROMFORD DEAL. BROMFORD DNA. SERVICE OFFER PILOTS. STARTING WELL COACH. A+E YOUTH CONNECTOR. GOOGLE GLASS TESTS. SQUAD WORKING. MULTI SKILLED COACHES. WINTER BUDDIES. LAB SHOW. NEW EXTRA CARE. HUBS. MINECRAFT FOR DEVELOPMENT. COMPLAINTS PROCESS. COMMUNITY CONNECTOR. WIFI FOR CUSTOMERS. LEAVING WELL. RENAL FAILURE. LIGHTNING TALKS. COMMUNITY LETTINGS. CAR PARK SWARM. WICKED PROBLEMS. FUEL POVERTY LAB. BUT ALL PEOPLE REMEMBER US FOR IS A BLOODY DRONE

LESSONS
LEARNED

WE ARE NOTHING WITHOUT DATA
+ INSIGHT

HMS Directorship INNOVATION DIES (OR
THRIVES) FROM THE TOP

TEST MORE
PILOT LESS

@bromfordlab Paul Taylor @paulbromford Tom
Hartland @thomashartland THANK YOU!