Collecting and consuming data are every-day activities for the Organization of Fish and Wildlife Information Managers (OFWIM). In order for the OFWIM to fulfill its purpose of managing and conserving natural resources, they rely on the free exchange of data between fish and wildlife managers. Part of their vision is to bridge natural resource and technical disciplines to promote partnering, collaboration, idea sharing, and best practices in management.
In this webinar Jeanette Jones from the OFWIM and Jacob Holdaway from Qualtrics team up to present on the vision & purpose of OFWIM as well as best practices for setting forth organization-wide data collection standards.
Data Security
Audit trial visibility
Scale and scoring
Sharing and collaboration of data
Minimal/threshold data requirement
Cadence and speed of data
Digestion/dash-boarding of data
8. What is a
? It’s a Quality Metric that is:
1. Measurable
2. Can be monitored
3. Can be quickly obtained
4. Communicated / Learn from
5. Action-able / Act upon to improve
“We help organizations identified or established Quality Metrics in and across all of
their many departments that are measurable, monitored, can be quickly obtained,
learned from, shared with their leadership team and/or with the public in order to be
acted upon to improve the performance of their organization”
14. 2003 - 2008
Research made simple
• 100 Universities
24/7 SUPPORT
SERVICES & SUPPORT
DISTRIBUTION
CHANNELS
SURVEY
ENGINE
REPORTING
DATA
ANALYSIS
PLATFORM
2003 - 2008
Research made simple
• 100 Universities
Our solution history
15. 2003 - 2008
Research made simple
• 100 Universities
24/7 SUPPORT
SERVICES & SUPPORT
DISTRIBUTION
CHANNELS
SURVEY
ENGINE
REPORTING
DATA
ANALYSIS
PLATFORM
2003 - 2008
Research made simple
• 100 Universities
Our solution history
MARKET
RESEARCH
RESEARCH SERVICES
CUSTOMER
RESEARCH
SOLUTIONS
ADVANCED SECURITY LAYER
STATISTICS &
DATA
SCIENCE
2008 - 2012
Enterprise-grade solutions
• 200 Employees
• Half of Fortune 100
16. 2003 - 2008
Research made simple
• 100 Universities
24/7 SUPPORT
SERVICES & SUPPORT
DISTRIBUTION
CHANNELS
SURVEY
ENGINE
REPORTING
DATA
ANALYSIS
PLATFORM
2003 - 2008
Research made simple
• 100 Universities
Our solution history
MARKET
RESEARCH
RESEARCH SERVICES
CUSTOMER
RESEARCH
SOLUTIONS
ADVANCED SECURITY LAYER
STATISTICS &
DATA
SCIENCE
2008 - 2012
Enterprise-grade solutions
• 200 Employees
• Half of Fortune 100
2012 – 2014
Org-wide solutions
• 600 Employees
• 95 of Top 100 Business Schools
ADVANCED SECURITY LAYER
ROLE-BASED
DASH-
BOARDS
CASE
MANAGEMENT
TEXT
ANALYSIS
CRM
INTEGRATION
CLIENT ENGINEERING IMPLEMENTATION PROGRAM SERVICES
EMPLOYEE
ENGAGEMENT
EMPLOYEE 360
17. 2003 - 2008
Research made simple
• 100 Universities
24/7 SUPPORT
SERVICES & SUPPORT
DISTRIBUTION
CHANNELS
SURVEY
ENGINE
REPORTING
DATA
ANALYSIS
PLATFORM
2003 - 2008
Research made simple
• 100 Universities
Our solution history
MARKET
RESEARCH
RESEARCH SERVICES
CUSTOMER
RESEARCH
SOLUTIONS
ADVANCED SECURITY LAYER
STATISTICS &
DATA
SCIENCE
2008 - 2012
Enterprise-grade solutions
• 200 Employees
• Half of Fortune 100
2012 – 2014
Org-wide solutions
• 600 Employees
• 95 of Top 100 Business Schools
ADVANCED SECURITY LAYER
ROLE-BASED
DASH-
BOARDS
CASE
MANAGEMENT
TEXT
ANALYSIS
CRM
INTEGRATION
CLIENT ENGINEERING IMPLEMENTATION PROGRAM SERVICES
EMPLOYEE
ENGAGEMENT
EMPLOYEE 360
2014 – 2015
CX Portfolio Enhancement
• 800 Employees
• 8,000+ Customers
TRANSACTIONAL
CEM
STRATEGIC
CX
TODAY
Platform Development
• 1200 Employees
• 8500+ Customers
OPEN REST API
QUALTRICS INSIGHT PLATFORM
18. The World’s
Largest
Insights
Cloud Brands & Organizations
9K +
of the top 100
research schools
99
Users
1.8M+
Used In
Countries
75+PROVO / USA
DALLAS / USA
SEATTLE / USA
WASHINGTON DC / USA
DUBLIN / IRL
SYDNEY / AUS
SEATTLE / USA
21. Qualtrics standards for organization-wide data collection
Data security standard
Audit trail, visibility standards; Who has access to the data, what type &
what did they do with it?
Scale or scoring standard across all departments and divisions
Internal sharing and collaboration standard for data
Transparency/public sharing standards
Minimal or threshold data requirement for listening to citizen & employees
Standard for cadence/speed of data to leadership
Digestion/dash boarding standards of the data
22. FedRAMP – in process
FedRAMP, is a government-wide program that provides a standardized
approach to security assessment, authorization, and continuous
monitoring for cloud products and services. Audit trail, visibility standards;
Who has access to the data, what type & what did they do with it?
Enhanced Security: Complies with over 300 rigorous security controls to
protect sensitive customer data. Internal sharing and collaboration
standard for data.
24. The Qualtrics Experience Platform
Insight
Platform
Qualtrics
Vocalize
Site
Intercept
Target
Audience
Stat
Wing
Qualtrics
360
Employee
Engagement
Award-winning training and support
Real-time reporting
Professional services
Open APIs – data warehouse / CRM
BENEFITS
25. CUSTOMER EXPERIENCE
Drive brand engagement and
loyalty, reduce customer churn,
and deliver ahead of expectations
by understanding what customers
care about most.
MARKET RESEARCH
Understand your consumers and
and market more deeply to deliver
better products and solutions to
the world.
EMPLOYEE INSIGHTS
Happy employees deliver better
results with greater speed.
Identify the drivers of employee
engagement and satisfaction
necessary to drive team
success.
DIGITAL EXPERIENCE
Capture value from your website
visitors, improve their digital
experience and increase website
conversion.
Manage the Entire Experience on One Platform
No other platform is built to innovate across these research modules.