SAP CLOUD FOR CUSTOMER ONLINE TRAINING
SAP's Cloud for Customer(C4C) is making its presence felt in the CRM market with its inbuilt integration to SAP CRM, ECC and several other Third party applications.
SAP Cloud for customer is much more complete, robust and mature solution than its predecessors. It comes with prepackaged integrations to SAP ERP and SAP CRM, Mobile interfaces, strong social features. The entire product can be seen as a combination of a browser based Silverlight UI, Integrated social features of JAM, Set of rich Mobile apps for iOS & Android, SAP HANA for Integration scenarios.
1. SAP Cloud For
Customer (C4C)
Online Training – Course Curriculum
Web: http://novaonlinetraining.com
Mail: info@novaonlinetraining.com
Phone: India +918801702844, +91 040 65123467,
USA: 646 453 6467
2. SAP CLOUD FOR CUSTOMER ONLINE TRAINING
SAP's Cloud for Customer(C4C) is making its presence felt in the CRM
market with its inbuilt integration to SAP CRM, ECC and several other Third
party applications.
SAP Cloud for customer is much more complete, robust and mature solution
than its predecessors. It comes with prepackaged integrations to SAP ERP
and SAP CRM, Mobile interfaces, strong social features. The entire product
can be seen as a combination of a browser based Silverlight UI, Integrated
social features of JAM, Set of rich Mobile apps for iOS & Android, SAP HANA
for Integration scenarios.
Web: http://novaonlinetraining.com Mail: info@novaonlinetraining.com Phone: India +918801702844, +91 040 65123467, USA: 646 453 6467
3. We at Nova Online Training offers best training program for SAP C4C. Our training
programs are specially designed for both individuals and corporate at a most feasible cost.
Come join us for better professional career success.
We deliver world-class training that’s easy to comprehend and quick to learn.
That’s the beauty of being taught by the best. Our course authors are an
elite group of tech and creative professionals, innovators and leaders. You
know who they are. As a subscriber, we connect you with authors through
discussion boards for ongoing, real-time learning.
Web: http://novaonlinetraining.com Mail: info@novaonlinetraining.com Phone: India +918801702844, +91 040 65123467, USA: 646 453 6467
4. C4C-10
Introduction
Introduction of SAP C4C
SAP C4C Overview
System Landscape
Industry solutions
Tenant Landscape
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5. Master Data
Account and Contact Management
Organizational Setup and Management
Product Management
Price list
Product List
Discount List
Partner Processing
Date management
Status management
Web: http://novaonlinetraining.com Mail: info@novaonlinetraining.com Phone: India +918801702844, +91 040 65123467, USA: 646 453 6467
6. Marketing
Campaigns
Target Groups
Leads
Lead Scores
SAP Customer Insight for Marketing
SAP Customer Insight for Marketing:
Overview and Headline
SAP Customer Insight for Marketing: KPI
SAP Customer Insight for Marketing: Report Tiles
Web: http://novaonlinetraining.com Mail: info@novaonlinetraining.com Phone: India +918801702844, +91 040 65123467, USA: 646 453 6467
8. Working from Microsoft Outlook® for Sales Users
Forecasts
Territories
Sales Target Planning
Analysis
Analysis for HTML5 for SAP Cloud for Sales
About Analysis
Personalizing Dashboards .
SAP Cloud for Customer
Table Of Contents
Working with Sales Planning Data
Projecting Sales Volume
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9. Viewing Forecast Revenue
Competitors and Competitor Products
Competitors
Competitor Products Quick Guide
Partners and Partner Contacts
Partners
Partner Contacts
Inviting Partner Contacts to Use the Partner Portal
Mobile Users
SAP Cloud for Customer for Android™
SAP Cloud for Customer for iPad®
SAP Cloud for Customer for iPhone®
SAP Customer Insight for iPad®
Web: http://novaonlinetraining.com Mail: info@novaonlinetraining.com Phone: India +918801702844, +91 040 65123467, USA: 646 453 6467
10. SAP Cloud for Service: Process Overview
Customer Service
Queue
Tickets
Work Tickets
Processing Tickets in the Agent Workspace
Templates
Working from Microsoft Outlook® for Service Users
Unassociated E-Mails
Employee Support
Registered Products
Warranties
Analysis
Processing Inbound Phone Calls
Web: http://novaonlinetraining.com Mail: info@novaonlinetraining.com Phone: India +918801702844, +91 040 65123467, USA: 646 453 6467
11. Social Media Features
Customer Service
ERMS
SMS
Chat Functionality
Queue
Processing Tickets in the Agent Workspace
Social Media Messages
Web: http://novaonlinetraining.com Mail: info@novaonlinetraining.com Phone: India +918801702844, +91 040 65123467, USA: 646 453 6467
12. Other Functionality
Business role
User Management
Work flow Rules
Mobility Integration Offline/Online
Mobile Users
SAP Cloud for Customer for Android™
SAP Cloud for Customer for iPad®
SAP Cloud for Customer for iPhone®
SAP Customer Insight for iPad®
Web: http://novaonlinetraining.com Mail: info@novaonlinetraining.com Phone: India +918801702844, +91 040 65123467, USA: 646 453 6467
13. C4C-50
Integration Overview
Integrating SAP Cloud for Customer with SAP ERP using SAP Process Integration(SAP PI)
C4C integration with ERP using SAP HANA Cloud Integration
Configure Integration in Cloud Solution
Communication set Up
Communication Arrangement
Maintain ERP Number Ranges
Perform Code List Mapping
Create ID Mapping
ID Mapping using the Microsoft Excel Template
Data Load Phase: Perform Initial Data Load
Data Load Phase: Perform Delta Load
Monitor Phase: Monitor Message Flow Across Systems
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14. Integration Process of Sales & Service
Account 360 Overview
Integration Opportunity Follow Up Document in ERP
Opportunity with Customer Quote Processing in ERP
Opportunity with Sales Order Processing in ERP
Creation of Sales Quote Follow Up Document in ERP
Creation of Ticket Follow Up Document in SAP ERP
External Pricing Produces Real time Price Request
Web: http://novaonlinetraining.com Mail: info@novaonlinetraining.com Phone: India +918801702844, +91 040 65123467, USA: 646 453 6467
15. Apart from C4C10 and C4C50 We’ll also cover other real time topics:
Middleware In-Depth and Hands-on
Integration of C4C and ECC In-Depth and Hands-on
Business Case Hands-on
Partner channel Management
CPM integration with C4C
External pricing
Groupware integration
Gmail Integration
C4C End to End Field Service Management with MRS
Integration between SAP Hybris Marketing and SAP Cloud for Customer
JAM integration work pattern scenarios with Cloud for Customer
CIT and SMS and ERMS
Web: http://novaonlinetraining.com Mail: info@novaonlinetraining.com Phone: India +918801702844, +91 040 65123467, USA: 646 453 6467
16. For Free Demo and Payment Details Contact
Nova Online Training
Web: http://novaonlinetraining.com
Mail: info@novaonlinetraining.com
Facebook: fb.com/novaonlinetraining
India +91-040-65123467, +91-8801702844
USA +1-646 453 6467