1. CURRICULUM VITAE
CAREER OBJECTIVE:
To have opportunity for growth where my capabilities will be utilized for the benefit of the
company and I am looking for management development which offers me the opportunity
to develop new skills while strengthening those I already possess.
PERSONAL DATA:
Name : Ramy Hamada Ali Gouda
Date of Birth : 1st
April, 1987
Gender : Male
Nationality : Egyptian
E-mail : Ramy.Gouda@hotmail.com
Phone : +965 - 97326432
ID : 287040103144
EDUCATIONAL BACKGROUND:
- B. faculty of Specific Educational Division computer, Mansoura University 2007
(Degree: Good 73.4 %).
SKILLS:
 Manage time effectively, prioritizing tasks and able to work to deadlines.
 Good Team Leader.
 Determination to get things done. Make things happen & constantly looking for
better ways of doing things.
 Able to act on initiative, identify opportunities & proactive in putting forward ideas
& solutions.
 Dynamic individual with excellent team working and communication skills.
 Able to plan activities & carry them through effectively.
 Ability to generating & applying new ideas and solutions.
 Able to express the ideas clearly and confidently in speech.

2.  Proficient in the use of computers – MS Windows, MS-word 2010, MS-Excel 2010,
PowerPoint2010 and Outlook2010 .
 Work under pressure.
WORKING EXPERIENCE:
Training Specialist at (Agility Logistics (GCS) BOT with General
Administration of Customs) from July .2008 to present.
IT Helpdesk Supervisor at ALI ALSARRAF INT. GROUP Co. from
November. 2007 to July 2008.
Computer Teacher at Abu Zaher Prep School (Egypt) from September. 2007
to Nov 2007.
Job Description
Train Customs Employees, Brokers, Shipping agent, etc.
Manage all the training operation.
Participate in prepare and development the training plans according to the agreed
training needs and budget.
Searching, coordination, supervision and evaluating the performance of Instructors
employed.
Responsible of leading a customer care training team to support the training and
development of employees in their assigned function.
Ensure that the performance of the Customer Service is reviewed at planned
intervals to ensure its continuing suitability, adequacy and effectiveness.
Manage the outsource partner’s training & development activities to ensure the
maximum alignment among all CS representatives.
Participate in preparation of user manuals taking into account the continued
evolution and the need to provide user friendly documentation.
Preparing periodic reports and submit them to the training manager and update it.
Manage the training coordinators and distribute the tasks on them and follow-up
implementation.
Implement training project plans for development of new and revised training
programs including resource management and communication plan.
Lead teams to perform internal and cross functional department related training
that may include investigating, analyzing, formulating.
Support customs officers in all customs locations.

3. Follow-up the execution of training sessions with Customs training Dept.
Courses Attended:
CBP – Leadership
CBP – Business Communications
CBP – Customer Service
CBP – Sales
CBP - Business Etiquette and Professional
Mastering Microsoft Project 2010
Special needs inspection
English for customs business
Awareness Session on project Management(PMP)
Effective communication skills
Train The Trainer Advanced
Quick Reading
Risk Management
How to make a success and excellence
MCITP
English , Upper Elementary II
Photoshop
Maintenance Course in Computer
Word Processing ( Word )
Spread Sheets ( Excel )
Information and Communication ( Internet )
Presentation ( Power Point )
Basic Concept of Information Technology
Using the Computer and managing Files
Exam Certificates
CBP (Leadership - Business Etiquette – Customer Service)
MOS (Word 2010 – PowerPoint 2010 – Excel 2010 )
ICDL Certificate