Today’s universities and colleges face many challenges ranging from reconciling financial pressures, to ensuring student success, to managing complicated workforce dynamics. One thing they all have in common: Their head of HR must align the HR function to best support the institution as it navigates this current landscape.

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Best Practices Discussion
1
Jeffrey Haynes, Baker Tilly
Director – Human Capital Services
jeffrey.haynes@bakertilly.com
208 484 5404
@CompWonk on Twitter
Joseph Clay, Oracle
VP – HCM Higher Education & Thought Leadership
joseph.clay@oracle.com
480 450 1913
@Kazoo016 on Twitter
Today’s Curriculum for the
Higher Ed HR Leader

2. Challenges in Higher Education
>With increased pressure to meet enrollment targets, a
looming student loan debt bubble and a mandate to improve
the student experience, HR leaders are challenged to bring
innovative solutions and practices to their institutions as
they navigate every change education landscapes

3. The Changing Role of HR on Campus
HR is still not viewed as being at the forefront of making strategic
contributions. CEOs were asked which senior executives are significantly
involved in formulating the organization’s business strategy. Here’s what
they said:
CFO
72% 63% 42% 35%
CMO CIO CHRO

4. Polling Question
>Tell us about your journey

5. Today’s CHRO
Career Paths for the CHRO
25%
4%
2%
2%67%
Mix
Staff
Line
Consultant
Career HR
Higher
Education
24%
7%
9%
13%
47%
Corporate

6. CHRO Competencies
Functional & Behavior
Functional Competencies:
(percentage who ranked this item in the top 5)
Behavioral:
(percentage who ranked this item in the top 5)

7. CHRO Challenges
What is your relationship with your institution?
Directors (29%)
• HR already has a seat at the table
• Campus leadership feels that HR should
deliver more value
• The CHRO is expecting to streamline
the HR delivery model and define an
overarching strategy
Transformers (6%)
• These institutions are going through
massive change occurring from
organizational events such as strategic
shift, a move to new or untapped
markets, or diversification of
businesses.
• Understandably, CHROs in Higher
Education do not experience this as
much as the corporate world does, but
this does not diminish its impact.
Founders (65%)
• In this context, the CHRO is trying to
establish or re-establish the relevance
of HR at the institution.
• Nearly two-thirds of our Higher
Education respondents indicate they
were operating within this context.
• Founders have to pay careful
attention to the history of HR at the
institution and concentrate on
developing relationships.

8. Top of Mind Topics for
CHROs in Higher Education

9. Higher Education
Through modernization
& ‘harmonization’
HR STRATEGY
& DELIVERY MODEL
> Core HR
> Help Desk
> Self-Service
> User Experience

10. Focus on the
Enhancing Success, Diversity
& Inclusion
STUDENT
EXPERIENCE
> Talent Acquisition
> Help Desk
> Self-Service
> Workforce Planning
> Reporting & Analytics
> Succession Planning
> Learning

11. Managing
To Drive Institutional
Success
TALENT
> Performance Management
> Goal Planning
> Career Pathing
> Succession Planning
> Workforce Planning
> Reporting & Analytics
> Learning

12. Accessing & Utilizing
To modernize processes, practices & systems
INFORMATION &
TECHNOLOGY
> Reengineering
> Change Management
> Reporting & Analytics
> HCM / ERP

13. Pressure to execute on
To drive the “academic” mission
“BUSINESS”
STRATEGY
> Reporting & Analytics
> HCM / ERP Alignment
> Change Management

14. Wrap-Up
Higher Ed HR Strategy &
Delivery Model
Focus on the Student
Experience
Managing Talent to Drive
Institutional Success
Utilizing Information &
Technology to Modernize
Pressure to Execute on
“Business” Strategy

15. 15
Questions?
Thank You!
Jeffrey Haynes, Baker Tilly
Director – Human Capital Services
jeffrey.haynes@bakertilly.com
208 484 5404
@CompWonk on Twitter
Joseph Clay, Oracle
VP – HCM Higher Education & Thought Leadership
Joseph.Clay@oracle.com
480.450.1913
@Kazoo016 on Twitter
Feel free to continue
the conversation!