PRESENTATION ON BOC

1. PRESENTATION 1
Presented By:-
Sneha Kohli
MBA 1st sem.

2. BARRIERS OF
COMMUNICATION

3. WHAT IS
COMMUNICATION?

4. COMMUNICATION
Communication is a process by which information is
exchanged between individuals through a common system of
symbols, signs, or behaviour .
It is also be explained as the activity of conveying meaningful
information. It requires a sender, a message and a recipient.

5. WHAT ARE
THE
BARRIERS?

6. BARRIERS
Barrier is an obstacle in a place that
prevents us from completing any task.

7. COMMUNICATION
BARRIERS…

8. Barriers to communication means
obstacles to the process of
communication.
-Dr. Suruj Kumar Debnath

9. TYPES OF BARRIERS
• SEMANTIC BARRIERS
• PSYCHOLOGICAL BARRIERS
• ORGANISATIONAL BARRIERS
• PERSONAL BARRIERS

10. SEMANTIC BARRIERS
The Semantic Barriers refers to the
misunderstanding between the sender and receiver
arising due to the different meanings of words, and
other symbols used in the communication.
Semantic barriers are as follows:
1. Badly expressed message: Sometimes intended meaning may not
conveyed.
2. Words with different meanings confuses the receiver.
3. Faulty translations may transfer wrong messages.
4. Unclarified assumption: Different interpretations may result in
5. Technical Jargon: Technical words may not be understood by the

11. PSYCHOLOGICAL BARRIERS
The Psychological Barriers refers to the psychological state
i.e. Opinions, attitudes, emotions, etc. of a person that
deeply affects the ability to communicate.
Also called as EMOTIONAL BARRIERS.
Psychological Barriers are as follows:
1. Lack of Attention: When the person is pre-occupied by some other things and do
not listen carefully what the other person is speaking.
2. Emotions: The communication is greatly influenced by the emotions of a person. If a
person is not in a good temperament, then he would not listen properly to whatever is
said and might say things offending the sender.
3. Distrust: If the parties do not believe each other. They cannot understand each
other’s message in its original sense.

12. ORGANIZATIONAL BARRIERS
The Organizational Barriers refers to the hindrances
in the flow of information among the employees that
might result in a commercial failure of an organization.
Organizational Barriers are as follows:
1. Organizational Rules and Policies: If organizational policy does
not support free flow of information it creates problem.
2. Rules and regulations: Rigid rules and regulations may lead to red
tapism and delay of action.
3. Status or Hierarchical Positions in the Organization: Status
conscious managers may not allow subordinates to express their
feelings freely.
4. Complex Organizational Structure: Complexity in organization
structure results in delay and distortion.

13. PERSONAL BARRIERS
The Personal Barriers relate to the factors that are personal to the sender and
receiver and act as a hindrance in the communication process. These factors
include the life experiences, emotions, attitudes, behavior that hinders the
ability of a person to communicate.
Personal Barriers are as follows:
1. Lack of knowledge: The communication process suffers if the sender and receiver
have less knowledge about the subject matter.
2. Lack of vocabulary: Often, the communication problem arises when the sender uses
some words which are difficult for the receiver to comprehend correctly.
3. Selective Attention: This problem arises when the person is impatient and put his
objective above all. He gives ears to only that part of the information which is helpful for
him and fulfills his objective and ignores all the other aspects.
4. Unwillingness to communicate: When the person is not willing to
communicate because of some fears. e.g., fear of punishment/demotion.

14. OVERCOMING
COMMUNICATION
BARRIERS

15. How to overcome these barriers of
communication?
o Use of Simple Language: Use of simple and clear words should be emphasized. Use of
ambiguous words and jargons should be avoided.
o Reduction and elimination of noise levels: Noise is the main communication barrier which
must be overcome on priority basis. It is essential to identify the source of noise and then
eliminate that source.
o Active Listening: Listen attentively and carefully. There is a difference between “listening” and
“hearing”. Active listening means hearing with proper understanding of the message that is
heard. By asking questions the speaker can ensure whether his/her message is understood
not by the receiver in the same terms as intended by the speaker.

16. o Emotional State: During communication one should make effective use of
body language. He/she should not show their emotions while
communication as the receiver might misinterpret the message being
delivered. For example, if the conveyer of the message is in a bad mood
then the receiver might think that the information being delivered is not
good.
o Simple Organizational Structure: The organizational structure should not
be complex. Simpler the organizational structure, more effective will be
the communication.
o Avoid Information Overload: The managers should know how to
prioritize their work. They should not overload themselves with the work.
They should spend quality time with their subordinates and should listen
to their problems and feedbacks actively.
o Flexibility in meeting the targets: For effective communication in an
organization the managers should ensure that the individuals are
their targets timely without skipping the formal channels of
communication. There should not be much pressure on employees to
meet their targets.

17. EXCELLENT
COMMUNICATIONS ARE
NOT BORN – THEY ARE
MADE!!