Emotionally intelligent organizations

2. The ability to detect and
to manage emotion cues
and information
Its a person ability to
Perceive emotions in self
and others
Understanding the
meaning of these emotions
Regulate ones emotions
accordingly

3. •EI believes to have a great impact
on the efficiency of organisation
• but there are difference of
opinions of researchers whether it
is measured in a right way or not.
•EI can be termed as another
branch of personality which may
have a biological origin.
•emotional intelligence is about
exploring, embracing, and
ultimately relying on the emotions
that are at the core of teams and
not catching emotions as they
bubble up and suppressing them.

4.  Different emotionally intelligent model:
 Ability model : individuals have varied abilities to
process and react as a result develop adaptive
behaviours to deal with social situations.
 Trait model: behavioural dispositions rely heavily on
self-measurement and as such was more resistant
to scientific calibration.
 Mixed model : on the premise emotional
competencies are not innate traits, but rather
learned skills that may be developed and improved.

5. Introduction
The Matrix
organisations
 The Matrix organisations are
the ones in which hierarchical
structure of command and
order is not present. In this
structure people respond and
report to multiple people
instead of just one superior.
More power is given to the
employees at lower level of the
organisation

6. Four branches of the Emotional Intelligence Model

7. Learning from the Research Paper:
Learning from the paper Role of EI
Misaligned goals increase
competition among employees
In this case emotional intelligence
can help the employees in sorting out
the conflict
Employees do not know what is their
specific responsibility
EI employees are more capable of
handling discussions that lead to job
responsibility
Decisions are untimely and
potentially lack quality
Employees need to be able to
manage their interpersonal
relationship only then the decisions
are timely and efficient
Silo-focus is prevalent in matrix
organisation
Emotionally intelligent employees
tend to put the interest of the entire
organisation ahead of their self
interest.

8. Implications in the workplace
1- Misaligned goals increase competition among employees
Emotionally intelligent employees instead of getting frustrated handle their
emotions and are able to align multiple goals in matrix organisation
2- Employees do not know what is their specific responsibility
Emotionally Intelligent employees better understand their roles and
responsibilities
3-Decisions are untimely and potentially lack quality
Compared to the other people Emotionally Intelligent individuals use emotions
to guide their thinking
4-Silo-focus is prevalent in matrix organisation
Emotionally Intelligent individuals are more Cooperative .

9. Learning from the paper
The resonant leader is the one who is attuned
to people’s feelings and moves them in a
positive emotional direction
Leaders within non-profit organizations are
required to fulfil a number of roles
simultaneously, including
inspirer,
developer
change agent
Successful leaders understand one’s own
emotions as well as those of others.
The best decisions are those that can be
understood and accepted by the individuals
most affected by the decision.

10.  Emotional intelligence is followed by
following companies:
 Roadway Express
 Johnson & Johnson Consumer & Personal
Care Group (JJC&PC Group)
 U.S. Air Force
 L'Oreal