Pourquoi un programme de formation des employés est important pour votre transformation numérique
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Pourquoi un programme de formation des employés est important pour votre transformation numérique
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Pourquoi un programme de formation des employés est important pour votre transformation numérique
- 1. Conférence sur la Transformation Numérique par le Cloud The Cloud Digital Transformation Summit Montréal, 16 juin 2016 – Montreal, June 16 2016 Présenté par
- 2. Session 2 POURQUOI UN PROGRAMME DE FORMATION DES EMPLOYÉS EST IMPORTANT POUR VOTRE TRANSFORMATION NUMÉRIQUE WHY AN EMPLOYEE TRAINING PROGRAM IS IMPORTANT FOR YOUR DIGITAL TRANSFORMATION Anthony Metrakos Productivity Consultant Cloud-IT
- 4. 1 Getting Started 2 Empowering Employees 3 Education and Training 4 Resources Agenda
- 5. Getting started • Governance / Advisory Board • Education strategy • Education Plan • Engagement Workshops
- 6. Empowering Employees • Thinking outside the box • Better interpretation of process’ • Better integration of process’ • Happier employees
- 7. Education and Training • Active Training • Passive Education • Workshops / Personas • Ressources
- 8. Active Training • Strengths: • Interactive • Should be often • Helps Employees understand more • Challenges: • Knowledge retention • Incorporating daily tasks
- 9. Passive Training • Strengths: • 24/7 availability • Extension of Active training • Peer to Peer interaction • Challenges: • Finding the right Champion • Keeping Champion up to date • Keeping champions engaged
- 10. Building a Champion • How do they fit in the big picture? • Qualifications • Why are they important? • How will they Support the transformation • Responsibilities • How to Motivate
- 11. How do they fit in the Big Picture? Strategy & key Stakeholders Usage Scenarios Communications and Training IT and social Governance Digital Transformation Launch
- 12. Qualifications of a Champion • Passionate • Excited • Can evangelize
- 13. Why so Important? * Microsoft Data
- 14. How will Champions Support the Transformation? • Get the enthusiasm growing • Build influence • Bring in new ways to work • Identify business Challenges • Provide feedback
- 15. Responsibilities • Bring value to the internal teams • Build awareness • Support Leadership • Provide feedback • Help with on-boarding
- 16. Workshops / Personas • Training the champions • Horizontal by solution • Vertical by department • What is a Persona?
- 17. Recording of PowerPoint Session Internal “YouTube” Recording of Video Conference or Webinar Resources Office Mix Office Videos Skype for Business
- 18. MERCI / THANK YOU N’oubliez pas de compléter votre évaluation et de visiter le stand Vidéo Don’t forget to complete your evaluation and visit the Video booth Conférence sur la Transformation Numérique par le Cloud The Cloud Digital Transformation Summit Présenté par
Notes de l'éditeur
- if there are any questions, please ask in English or French
- Who has a Governance or Advisory Board for Education? Or even a Education Strategy, internal staff? Hands up: Please tell us a little about it... Who spear heads the Education Strategy within the organization? No hands: Does anyone at least have any type of Education Plan, or have participated in any Education Workshops?
- Location: (Online, Onsite) Frequency: (Ongoing, Monthly, On demand) Facilitator: (Self, Internal Champion) Tools: Newsletter, Blogs, Tips, Videos, Webinars, Practice reinforcement by the champion Strength: 24/7 availability, Self-serve, as needed Used to Support face to face training - The champions can encourage the adoption by reinforcing the practices by being the example on the day to day operations (might be one or two person for small organization). For larger organization, having a "Community of practice" and/or an advocacy group per department… Challenges: Keeping it up to date is hard (the technology changes fast), finding the right champions, keeping the champions engaged and motivated, finding the time from a busy workday Solutions: ongoing share of tips and tricks on a Yammer Group for example, outsource content updates, invest on ongoing training for champions, bonus and gifts to encourage the "employee of the month" for productivity, Lunch and learn, Active training and passive training are good together but the optimal practice requires Workshops
- Location: Online, Onsite Frequency: By annually or trimestral Facilitator: Subject matter expert Setup: Video conference, Onsite That's where the rubber meets the road, we take the training and apply it to day to day operations by: Training the champions: keeping the champions up to date with the new technology and how to update the current business practices with these new tools (Cloud technology is constantly evolving) Horizontal by solution: (Implement one product and it's use throughout the business) and its own scenarios Vertical by department (Implement multiple solutions for one department to map with the departmental processes) Personas: “ enables the designer to focus on a manageable and memorable cast of characters, instead of focusing on thousands of individuals. Personas aid designers to create different designs for different kinds of people and to design for a specific somebody, rather than a generic everybody”
- Office Mix – PowerPoint Add-in Office Video – Included with SharePoint licensing