5. Network information technology
Globalization
Deregulation
Privatization
Heightened competition
Industry convergence
Retail transformation
6. Disintermediation
Consumer buying power
Consumer information
Consumer participation
Consumer resistance.
7. Marketing mix
four P’s.
Product
Place
Promotion
Place
Modern marketing
management 4 P’s.
• People
• Processes
• Programs
• Performance
8. Developing marketing strategies and plans
Capturing marketing insights
Connecting with customers
Building strong brands
Shaping the marketing offerings
Delivering value
Communicating value
Creating successful long term growth.