6. Founded April 1998
First SugarCRM partner in
West Europe (2004)
Highly specialized team of
CRM consultants
Expertise in building integrations
with SugarCRM
Part of the Ictivity Groep for
organizational size and expertise
#6
18. situated in Province of
Zuid-Holland
on the south side of The
Hague and northern outskirts
of Delft
with a surface area of
14 km²
47.000 inhabitants and
about 40.000 job professions
customer potential +/- 90.000
#18
36. Connecting KPN telephone
exchange with VOIP server and
Ingenius PC client plugin.
Starting and stopping calls
within SugarCRM calls +
registering contact in SugarCRM.
#36
40. GBA
GBA-V
Chamber of Commerce
GOP/PDC/VAC
Corsa DMS
QMatic
#40
41. Civil Affairs Information
Residents of Rijswijk (GBA)
Webservice to broker (DDS)
Broker pushes notifications realtime to Sugar
Queue based handling of notifications
#41
42. Civil Affairs Information
Non- Residents of Rijswijk (GBA-V)
Information request initiated from Sugar
Based on citizen service number (BSN)
Records in Sugar updated or created
#42
43. Chamber of Commerce
Connector for Dutch Chamber of Commerce
Built by Outdare and available as open source
Records in Sugar updated or created
#43
54. Biggest challenge is changing the
mindset of your employees from
your frontoffice (CCC) and
backoffice.
Transferring knowledge and
responsibility from backoffice to
frontoffice (CCC).
Don’t get lost in technical
documentation and use a direct
vendor contact.
#54