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What is Technology?What is Technology?
Technology is a consequence ofTechnology is a consequence of
science and engineering.science and engineering.
"Technology" refers to, proper"Technology" refers to, proper
systems,systems,
methods of organization,methods of organization,
and techniquesand techniques
What is safety?What is safety?
The term safety is used withThe term safety is used with
reference toreference to
prevention and protectionprevention and protection
fromfrom
disasters,disasters,
emergencies,emergencies,
firefire
and prevents damage toand prevents damage to
property..property..
Aims of SafetyAims of Safety
Why Fire safety?Why Fire safety?
Fire is a boon inFire is a boon in
itselfitself
BUT……BUT……
fire if neglectedfire if neglected
can be a cause forcan be a cause for
major disaster inmajor disaster in
the hotelthe hotel
Fire Safety Equipments:-Fire Safety Equipments:-
 Automatic sprinklers,Automatic sprinklers,
 Smoke detectors,Smoke detectors,
 Fire alarmsFire alarms
 Fire extinguishers andFire extinguishers and
 Equipment monitoringEquipment monitoring
fire extinguishersfire extinguishers
 Control panelControl panel
(1) Automatic Sprinklers(1) Automatic Sprinklers
Automatic sprinklers,Automatic sprinklers,
 These are situated on the ceilingThese are situated on the ceiling
 They automatically spray water whenThey automatically spray water when
the temperature rises above certainthe temperature rises above certain
level.level.
 These are found in corridors andThese are found in corridors and
roomsrooms
 Automatic sprinklers are mandatoryAutomatic sprinklers are mandatory
in all hotels that are seven stories orin all hotels that are seven stories or
tallertaller
(2) Smoke detectors(2) Smoke detectors
Smoke detectorsSmoke detectors
 These are set off by smoke.These are set off by smoke.
 The two types available are photo electricThe two types available are photo electric
detectors and ionization detectors.detectors and ionization detectors.
 Photoelectric detectors are alarmsPhotoelectric detectors are alarms
triggered off when smoke blocks a beamtriggered off when smoke blocks a beam
of light emanating from the detector.of light emanating from the detector.
 In the ionization type of smoke detectorsIn the ionization type of smoke detectors
the alarm sounds when the detectorthe alarm sounds when the detector
senses a shift in electrical conductivitysenses a shift in electrical conductivity
between two platesbetween two plates
(3) Fire alarms(3) Fire alarms
Fire alarmsFire alarms
 These can be set off by smokedetectors,These can be set off by smokedetectors,
heat detectors, sprinkler systems or pullheat detectors, sprinkler systems or pull
stationsstations
 The most common type of fire alarms areThe most common type of fire alarms are
the ones operated by pull stations locatedthe ones operated by pull stations located
in corridors, lobbies, and near elevators.in corridors, lobbies, and near elevators.
 The pull alarm themselves are red inThe pull alarm themselves are red in
colour with a glass panel that needs to becolour with a glass panel that needs to be
broken to set off the alarmbroken to set off the alarm
Fire extinguishersFire extinguishers
 Fire extinguishersFire extinguishers
available are ratedavailable are rated
according to theaccording to the
type of fire theytype of fire they
extinguishextinguish
Control panelControl panel
 Hoteliers can choose addressable orHoteliers can choose addressable or
conventional control panelconventional control panel
 These are devices that monitorThese are devices that monitor
smoke detectors and othersmoke detectors and other
equipment.equipment.
 It automatically informs the panelIt automatically informs the panel
about the alarmabout the alarm
Equipments to monitor fireEquipments to monitor fire
extinguishersextinguishers
 The equipment tells the panel theThe equipment tells the panel the
location, position and pressure of thelocation, position and pressure of the
fire extinguisher, if it's positionedfire extinguisher, if it's positioned
correctly and if it's being blocked bycorrectly and if it's being blocked by
another object.another object.
 Fire extinguishers equipped with thisFire extinguishers equipped with this
equipment sends a signal back to theequipment sends a signal back to the
control panelcontrol panel
A lighting system to guide guests inA lighting system to guide guests in
fire threatsfire threats
 The potentially life-saving product uses pulsatingThe potentially life-saving product uses pulsating
lights to guide guests to safetylights to guide guests to safety
 In the event of a fire, hotel guests would followIn the event of a fire, hotel guests would follow
the direction of pulsating red lights.the direction of pulsating red lights.
 These lights guide them towards green pulsatingThese lights guide them towards green pulsating
lights which indicate that guests are approachinglights which indicate that guests are approaching
the nearest fire exit and safety.the nearest fire exit and safety.
 As well its life-saving potential, this device alsoAs well its life-saving potential, this device also
has the potential to save electricity as its built inhas the potential to save electricity as its built in
sensor enables white lights to be activated whensensor enables white lights to be activated when
guests are moving along hotel corridors to andguests are moving along hotel corridors to and
from their rooms.from their rooms.
A revolutionary lighting systemA revolutionary lighting system
What is security???What is security???
The term security is used withThe term security is used with
reference toreference to
prevention of theftsprevention of thefts
andand
Protection ofProtection of
guest,guest,
employee,employee,
and hotel propertyand hotel property
Role of technology in SecurityRole of technology in Security
 Electronic doorElectronic door
lockinglocking
 Employee key cardsEmployee key cards
for access controlsfor access controls
 Key cardsKey cards
monitoring systemmonitoring system
 Electronic SafesElectronic Safes
 Wi- fi enabled deviceWi- fi enabled device
 Metal Detectors DoorsMetal Detectors Doors
 CCTVCCTV
Electronic door lockElectronic door lock
Electronic Door LockingElectronic Door Locking
 The electronically operated doorThe electronically operated door
locks work on batterieslocks work on batteries
 These work with help of keyThese work with help of key
cards, which can be easilycards, which can be easily
programmedprogrammed
 Every guest gets a new key whenEvery guest gets a new key when
he checks in to the hotelhe checks in to the hotel
Employee key cards for accessEmployee key cards for access
controlscontrols
Employee key cards for accessEmployee key cards for access
controlscontrols
 Each employee is given a accessEach employee is given a access
card to the propertycard to the property
 The card given to him is for aThe card given to him is for a
fixed shift and duty area whichfixed shift and duty area which
he is allocatedhe is allocated
Key card monitoring systemsKey card monitoring systems
 Key card monitoring systemKey card monitoring system
provides the status of every lockprovides the status of every lock
in the hotel.in the hotel.
 It determines the occupancy of aIt determines the occupancy of a
room,room,
 Doors left ajar transmit an alarm,Doors left ajar transmit an alarm,
and a courtesy call ensues.and a courtesy call ensues.
Electronic SafesElectronic Safes
Electronic SafesElectronic Safes
 This safes are electronically operatedThis safes are electronically operated
through digital locking facilitiesthrough digital locking facilities
 The guest locks the safes after heThe guest locks the safes after he
checks in through personalizedchecks in through personalized
digital codesdigital codes
 Safeguards the assets of the guestsSafeguards the assets of the guests
Wi – fi enabled devicesWi – fi enabled devices
Wi- Fi enabled deviceWi- Fi enabled device
 Housekeeping staff can conduct room checksHousekeeping staff can conduct room checks
after departureafter departure
 It report the status of the room.It report the status of the room.
 They can also communicate with security byThey can also communicate with security by
E-mail incase of an emergency.E-mail incase of an emergency.
 Staff can also ensure from a remote spot that fireStaff can also ensure from a remote spot that fire
extinguishers are charged, emergency lights areextinguishers are charged, emergency lights are
functioning.functioning.
 They can also check and communicate inventoryThey can also check and communicate inventory
information for guest room supplies and theinformation for guest room supplies and the
stocking of mini barstocking of mini bar
 It ensures pilferage of supplies and secures hotelsIt ensures pilferage of supplies and secures hotels
assets.assets.
CCTVCCTV
CCTv’sCCTv’s
 These are closed circuitThese are closed circuit
televisionstelevisions..
 These are installed in guestThese are installed in guest
corridors, banquet, entrance halls,corridors, banquet, entrance halls,
lobbies, restaurants, night clubs,lobbies, restaurants, night clubs,
pubs, back areas (in some hotels)pubs, back areas (in some hotels)
 They monitor the guest andThey monitor the guest and
employee movement continuouslyemployee movement continuously
and these are recorded too instantly.and these are recorded too instantly.
Metal Detector doorsMetal Detector doors
Metal detector doorsMetal detector doors
 These are generally placed at theThese are generally placed at the
entranceentrance
 They are used for overall check ofThey are used for overall check of
the personthe person
 It automatically detects any metallicIt automatically detects any metallic
object if it is being carried by theobject if it is being carried by the
person or not.person or not.
Energy conservationEnergy conservation
Energy Usage in hotelsEnergy Usage in hotels
 Guest Rooms:-Guest Rooms:-
 Energy used for air conditioning, ventilation,Energy used for air conditioning, ventilation,
heating, refrigeration, lighting which areheating, refrigeration, lighting which are
proportionate to the occupancy of the hotel.proportionate to the occupancy of the hotel.
 Public areas:-Public areas:-
 The energy mostly used in restaurants, coffeeThe energy mostly used in restaurants, coffee
shops, lobbies are electrical in the form of light,shops, lobbies are electrical in the form of light,
air conditioning, heating, refrigeration.air conditioning, heating, refrigeration.
 Laundry:-Laundry:-
 This facility utilizes a large amount of heat andThis facility utilizes a large amount of heat and
chemical energy for washing as well as finishingchemical energy for washing as well as finishing
processes which is mainly heating, lighting andprocesses which is mainly heating, lighting and
chemicals usage.chemicals usage.
Areas to conserve energyAreas to conserve energy
Energy can be saved in the form of:-Energy can be saved in the form of:-
 LightLight
 WaterWater
 RefrigerationRefrigeration
 Air conditioningAir conditioning
Saving light energy….Saving light energy….
 Use of compact fluorescent light bulbsUse of compact fluorescent light bulbs
(CFL)(CFL)
 Use of energy saver card slotsUse of energy saver card slots
 Use of lighting sensorsUse of lighting sensors
 Replace exit signs with Light EmittingReplace exit signs with Light Emitting
Diode (LED) exit signs.Diode (LED) exit signs.
 Change of exterior lighting timer switchesChange of exterior lighting timer switches
to turn on and off by zonesto turn on and off by zones
 Increase guest-room light levels byIncrease guest-room light levels by
installing translucent lampshadesinstalling translucent lampshades

Use of dimmers in the nightUse of dimmers in the night
Water conservationWater conservation
Saving every drop of water….Saving every drop of water….
 Use ofUse of recycled waterrecycled water by dual plumbing inby dual plumbing in
flushing toilets, air conditioning, horticultureflushing toilets, air conditioning, horticulture
 Use ofUse of grey water systemgrey water system that covers rainwaterthat covers rainwater
or other non potable water for on site irrigationor other non potable water for on site irrigation
 Usage ofUsage of ultra low flush toiletsultra low flush toilets andand lowlow
flushingflushing WCWC
 Use ofUse of low flow showerheadslow flow showerheads
 Automatic flushesAutomatic flushes activated by infra redactivated by infra red
sensors ideal for using public areasensors ideal for using public area
 Use ofUse of aerated taps and water flowaerated taps and water flow
restrictorsrestrictors
 Use ofUse of shower cubiclesshower cubicles require less waterrequire less water
instead of baths,instead of baths,
 Use ofUse of timer controlled sprinkler systemstimer controlled sprinkler systems andand
self closing nozzlesself closing nozzles for gardeningfor gardening
Saving energy in air conditioningSaving energy in air conditioning
and refrigeration….and refrigeration….
 Usage ofUsage of thermostatsthermostats in air conditioning toin air conditioning to
coordinate with the daily temperaturecoordinate with the daily temperature
 Use ofUse of fuzzy logic in mini barsfuzzy logic in mini bars whichwhich
automatically tunes the temperature of airautomatically tunes the temperature of air
 Use ofUse of refrigerant additiverefrigerant additive to all of airto all of air
conditioning systems- increases heat transfer,conditioning systems- increases heat transfer,
reduce compressor run time, saves energy, andreduce compressor run time, saves energy, and
increase compressor life.increase compressor life.
 Installation of window filmInstallation of window film to lower heatingto lower heating
and cooling loads and reduce glare inand cooling loads and reduce glare in
guestrooms.guestrooms.
 Use of proper insulation andUse of proper insulation and reflective roofreflective roof
coveringscoverings ).).
Thank You!!!!!!!Thank You!!!!!!!
DESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY,
ROHTAK
Haryana- 124001 INDIA Ph. No. 09996000499
email: skihm86@yahoo.com , balhara86@gmail.com
linkedin:- in.linkedin.com/in/ihmsunilkumar
facebook: www.facebook.com/ihmsunilkumar

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Role of technology in safety and security and energy conservation

  • 1.
  • 2. What is Technology?What is Technology? Technology is a consequence ofTechnology is a consequence of science and engineering.science and engineering. "Technology" refers to, proper"Technology" refers to, proper systems,systems, methods of organization,methods of organization, and techniquesand techniques
  • 3. What is safety?What is safety? The term safety is used withThe term safety is used with reference toreference to prevention and protectionprevention and protection fromfrom disasters,disasters, emergencies,emergencies, firefire and prevents damage toand prevents damage to property..property..
  • 4. Aims of SafetyAims of Safety
  • 5. Why Fire safety?Why Fire safety? Fire is a boon inFire is a boon in itselfitself BUT……BUT…… fire if neglectedfire if neglected can be a cause forcan be a cause for major disaster inmajor disaster in the hotelthe hotel
  • 6. Fire Safety Equipments:-Fire Safety Equipments:-  Automatic sprinklers,Automatic sprinklers,  Smoke detectors,Smoke detectors,  Fire alarmsFire alarms  Fire extinguishers andFire extinguishers and  Equipment monitoringEquipment monitoring fire extinguishersfire extinguishers  Control panelControl panel
  • 7. (1) Automatic Sprinklers(1) Automatic Sprinklers
  • 8. Automatic sprinklers,Automatic sprinklers,  These are situated on the ceilingThese are situated on the ceiling  They automatically spray water whenThey automatically spray water when the temperature rises above certainthe temperature rises above certain level.level.  These are found in corridors andThese are found in corridors and roomsrooms  Automatic sprinklers are mandatoryAutomatic sprinklers are mandatory in all hotels that are seven stories orin all hotels that are seven stories or tallertaller
  • 9. (2) Smoke detectors(2) Smoke detectors
  • 10. Smoke detectorsSmoke detectors  These are set off by smoke.These are set off by smoke.  The two types available are photo electricThe two types available are photo electric detectors and ionization detectors.detectors and ionization detectors.  Photoelectric detectors are alarmsPhotoelectric detectors are alarms triggered off when smoke blocks a beamtriggered off when smoke blocks a beam of light emanating from the detector.of light emanating from the detector.  In the ionization type of smoke detectorsIn the ionization type of smoke detectors the alarm sounds when the detectorthe alarm sounds when the detector senses a shift in electrical conductivitysenses a shift in electrical conductivity between two platesbetween two plates
  • 11. (3) Fire alarms(3) Fire alarms
  • 12. Fire alarmsFire alarms  These can be set off by smokedetectors,These can be set off by smokedetectors, heat detectors, sprinkler systems or pullheat detectors, sprinkler systems or pull stationsstations  The most common type of fire alarms areThe most common type of fire alarms are the ones operated by pull stations locatedthe ones operated by pull stations located in corridors, lobbies, and near elevators.in corridors, lobbies, and near elevators.  The pull alarm themselves are red inThe pull alarm themselves are red in colour with a glass panel that needs to becolour with a glass panel that needs to be broken to set off the alarmbroken to set off the alarm
  • 13. Fire extinguishersFire extinguishers  Fire extinguishersFire extinguishers available are ratedavailable are rated according to theaccording to the type of fire theytype of fire they extinguishextinguish
  • 14. Control panelControl panel  Hoteliers can choose addressable orHoteliers can choose addressable or conventional control panelconventional control panel  These are devices that monitorThese are devices that monitor smoke detectors and othersmoke detectors and other equipment.equipment.  It automatically informs the panelIt automatically informs the panel about the alarmabout the alarm
  • 15. Equipments to monitor fireEquipments to monitor fire extinguishersextinguishers  The equipment tells the panel theThe equipment tells the panel the location, position and pressure of thelocation, position and pressure of the fire extinguisher, if it's positionedfire extinguisher, if it's positioned correctly and if it's being blocked bycorrectly and if it's being blocked by another object.another object.  Fire extinguishers equipped with thisFire extinguishers equipped with this equipment sends a signal back to theequipment sends a signal back to the control panelcontrol panel
  • 16. A lighting system to guide guests inA lighting system to guide guests in fire threatsfire threats  The potentially life-saving product uses pulsatingThe potentially life-saving product uses pulsating lights to guide guests to safetylights to guide guests to safety  In the event of a fire, hotel guests would followIn the event of a fire, hotel guests would follow the direction of pulsating red lights.the direction of pulsating red lights.  These lights guide them towards green pulsatingThese lights guide them towards green pulsating lights which indicate that guests are approachinglights which indicate that guests are approaching the nearest fire exit and safety.the nearest fire exit and safety.  As well its life-saving potential, this device alsoAs well its life-saving potential, this device also has the potential to save electricity as its built inhas the potential to save electricity as its built in sensor enables white lights to be activated whensensor enables white lights to be activated when guests are moving along hotel corridors to andguests are moving along hotel corridors to and from their rooms.from their rooms.
  • 17. A revolutionary lighting systemA revolutionary lighting system
  • 18. What is security???What is security??? The term security is used withThe term security is used with reference toreference to prevention of theftsprevention of thefts andand Protection ofProtection of guest,guest, employee,employee, and hotel propertyand hotel property
  • 19. Role of technology in SecurityRole of technology in Security  Electronic doorElectronic door lockinglocking  Employee key cardsEmployee key cards for access controlsfor access controls  Key cardsKey cards monitoring systemmonitoring system  Electronic SafesElectronic Safes  Wi- fi enabled deviceWi- fi enabled device  Metal Detectors DoorsMetal Detectors Doors  CCTVCCTV
  • 21. Electronic Door LockingElectronic Door Locking  The electronically operated doorThe electronically operated door locks work on batterieslocks work on batteries  These work with help of keyThese work with help of key cards, which can be easilycards, which can be easily programmedprogrammed  Every guest gets a new key whenEvery guest gets a new key when he checks in to the hotelhe checks in to the hotel
  • 22. Employee key cards for accessEmployee key cards for access controlscontrols
  • 23. Employee key cards for accessEmployee key cards for access controlscontrols  Each employee is given a accessEach employee is given a access card to the propertycard to the property  The card given to him is for aThe card given to him is for a fixed shift and duty area whichfixed shift and duty area which he is allocatedhe is allocated
  • 24. Key card monitoring systemsKey card monitoring systems  Key card monitoring systemKey card monitoring system provides the status of every lockprovides the status of every lock in the hotel.in the hotel.  It determines the occupancy of aIt determines the occupancy of a room,room,  Doors left ajar transmit an alarm,Doors left ajar transmit an alarm, and a courtesy call ensues.and a courtesy call ensues.
  • 26. Electronic SafesElectronic Safes  This safes are electronically operatedThis safes are electronically operated through digital locking facilitiesthrough digital locking facilities  The guest locks the safes after heThe guest locks the safes after he checks in through personalizedchecks in through personalized digital codesdigital codes  Safeguards the assets of the guestsSafeguards the assets of the guests
  • 27. Wi – fi enabled devicesWi – fi enabled devices
  • 28. Wi- Fi enabled deviceWi- Fi enabled device  Housekeeping staff can conduct room checksHousekeeping staff can conduct room checks after departureafter departure  It report the status of the room.It report the status of the room.  They can also communicate with security byThey can also communicate with security by E-mail incase of an emergency.E-mail incase of an emergency.  Staff can also ensure from a remote spot that fireStaff can also ensure from a remote spot that fire extinguishers are charged, emergency lights areextinguishers are charged, emergency lights are functioning.functioning.  They can also check and communicate inventoryThey can also check and communicate inventory information for guest room supplies and theinformation for guest room supplies and the stocking of mini barstocking of mini bar  It ensures pilferage of supplies and secures hotelsIt ensures pilferage of supplies and secures hotels assets.assets.
  • 30. CCTv’sCCTv’s  These are closed circuitThese are closed circuit televisionstelevisions..  These are installed in guestThese are installed in guest corridors, banquet, entrance halls,corridors, banquet, entrance halls, lobbies, restaurants, night clubs,lobbies, restaurants, night clubs, pubs, back areas (in some hotels)pubs, back areas (in some hotels)  They monitor the guest andThey monitor the guest and employee movement continuouslyemployee movement continuously and these are recorded too instantly.and these are recorded too instantly.
  • 31. Metal Detector doorsMetal Detector doors
  • 32. Metal detector doorsMetal detector doors  These are generally placed at theThese are generally placed at the entranceentrance  They are used for overall check ofThey are used for overall check of the personthe person  It automatically detects any metallicIt automatically detects any metallic object if it is being carried by theobject if it is being carried by the person or not.person or not.
  • 34. Energy Usage in hotelsEnergy Usage in hotels  Guest Rooms:-Guest Rooms:-  Energy used for air conditioning, ventilation,Energy used for air conditioning, ventilation, heating, refrigeration, lighting which areheating, refrigeration, lighting which are proportionate to the occupancy of the hotel.proportionate to the occupancy of the hotel.  Public areas:-Public areas:-  The energy mostly used in restaurants, coffeeThe energy mostly used in restaurants, coffee shops, lobbies are electrical in the form of light,shops, lobbies are electrical in the form of light, air conditioning, heating, refrigeration.air conditioning, heating, refrigeration.  Laundry:-Laundry:-  This facility utilizes a large amount of heat andThis facility utilizes a large amount of heat and chemical energy for washing as well as finishingchemical energy for washing as well as finishing processes which is mainly heating, lighting andprocesses which is mainly heating, lighting and chemicals usage.chemicals usage.
  • 35. Areas to conserve energyAreas to conserve energy Energy can be saved in the form of:-Energy can be saved in the form of:-  LightLight  WaterWater  RefrigerationRefrigeration  Air conditioningAir conditioning
  • 36.
  • 37. Saving light energy….Saving light energy….  Use of compact fluorescent light bulbsUse of compact fluorescent light bulbs (CFL)(CFL)  Use of energy saver card slotsUse of energy saver card slots  Use of lighting sensorsUse of lighting sensors  Replace exit signs with Light EmittingReplace exit signs with Light Emitting Diode (LED) exit signs.Diode (LED) exit signs.  Change of exterior lighting timer switchesChange of exterior lighting timer switches to turn on and off by zonesto turn on and off by zones  Increase guest-room light levels byIncrease guest-room light levels by installing translucent lampshadesinstalling translucent lampshades  Use of dimmers in the nightUse of dimmers in the night
  • 39. Saving every drop of water….Saving every drop of water….  Use ofUse of recycled waterrecycled water by dual plumbing inby dual plumbing in flushing toilets, air conditioning, horticultureflushing toilets, air conditioning, horticulture  Use ofUse of grey water systemgrey water system that covers rainwaterthat covers rainwater or other non potable water for on site irrigationor other non potable water for on site irrigation  Usage ofUsage of ultra low flush toiletsultra low flush toilets andand lowlow flushingflushing WCWC  Use ofUse of low flow showerheadslow flow showerheads  Automatic flushesAutomatic flushes activated by infra redactivated by infra red sensors ideal for using public areasensors ideal for using public area  Use ofUse of aerated taps and water flowaerated taps and water flow restrictorsrestrictors  Use ofUse of shower cubiclesshower cubicles require less waterrequire less water instead of baths,instead of baths,  Use ofUse of timer controlled sprinkler systemstimer controlled sprinkler systems andand self closing nozzlesself closing nozzles for gardeningfor gardening
  • 40. Saving energy in air conditioningSaving energy in air conditioning and refrigeration….and refrigeration….  Usage ofUsage of thermostatsthermostats in air conditioning toin air conditioning to coordinate with the daily temperaturecoordinate with the daily temperature  Use ofUse of fuzzy logic in mini barsfuzzy logic in mini bars whichwhich automatically tunes the temperature of airautomatically tunes the temperature of air  Use ofUse of refrigerant additiverefrigerant additive to all of airto all of air conditioning systems- increases heat transfer,conditioning systems- increases heat transfer, reduce compressor run time, saves energy, andreduce compressor run time, saves energy, and increase compressor life.increase compressor life.  Installation of window filmInstallation of window film to lower heatingto lower heating and cooling loads and reduce glare inand cooling loads and reduce glare in guestrooms.guestrooms.  Use of proper insulation andUse of proper insulation and reflective roofreflective roof coveringscoverings ).).
  • 41. Thank You!!!!!!!Thank You!!!!!!! DESINGED BY Sunil Kumar Research Scholar/ Food Production Faculty Institute of Hotel and Tourism Management, MAHARSHI DAYANAND UNIVERSITY, ROHTAK Haryana- 124001 INDIA Ph. No. 09996000499 email: skihm86@yahoo.com , balhara86@gmail.com linkedin:- in.linkedin.com/in/ihmsunilkumar facebook: www.facebook.com/ihmsunilkumar