SlideShare une entreprise Scribd logo
1  sur  11
“Fit to Sit” : can you please everyone?
Sandi Marshall : Policy Advisor Student Cases
Questions that are being asked
Yesterday on a JISC mail site the following questions were posed
• Have you considered introducing a Fit to Sit Policy?
• What was the reaction?
• If you have, did it reduce the number of appeals?
Why?
There are snags with extenuating circumstances procedures :
• risk of inconsistency in interpretation across the University
• students attempt to raise marks or classification
• increasing number of appeals based on late mitigation
The Exeter experience
• 500% increase in Stage 2 appeals over three years
• 250 appeals in 2011/12 – half of them late mitigation
Who has introduced Fit to Sit?
Of 24 Russell group Universities, the following have Fit to Sit
• Birmingham University
• Kings College London
• LSE
• Queen Mary’s
Positive Response
Those Universities who have introduced it report
• a clearer message
• more consistency
• fewer appeals eg Sunderland : MPharm drop in appeals from 16
in 2004/5 to 0 in 2006/7
Basic Principles
• by submitting an assessment or sitting an exam you confirm you
are fit to do so
• extenuating circumstances will not be accepted unless you can
demonstrate your judgment was impaired
• a deferral or extension may be granted
• proxy marks or other similar devices are not permitted
Snags from the students’ point of view
• you must make decision before the exam
• if you leave it too late to get a decision before the exam you risk
a mark of zero being recorded
Other considerations
• disability discrimination act
• how quickly can you turn around the decisions?
• might you have to take the decisions centrally?
• ref/def period and international students (Imperial and Edinburgh
expect students to re-sit in the UK. Imperial, Queen Mary’s and
LSE have no re-sit period. Students have to wait until next session)
The case of Shelley Mulgrew
Shelley wakes up the day before an exam with stomach ache. The
GP says she has gastro-enteritis and sign a certificate to that effect
• at a University without a Fit to Sit Policy she could sit the exam
and also put in for mitigation
• at a University with a Fit to Sit Policy she must decide whether to
try the exam and underperform or not attend and risk a mark of
zero
Fit to Sit : the way of the future ?
Contact me:
Sandi Marshall
01392 722202

Contenu connexe

Tendances

Skipping class- Muckrakers
Skipping class- MuckrakersSkipping class- Muckrakers
Skipping class- Muckrakers
carmody60311
 
197 muster2014 douglas
197 muster2014 douglas197 muster2014 douglas
197 muster2014 douglas
Muster2014
 
Health informatics capstone power point
Health informatics capstone power pointHealth informatics capstone power point
Health informatics capstone power point
reshellb1
 
Cramming doesn’t pay, or does it
Cramming doesn’t pay, or does itCramming doesn’t pay, or does it
Cramming doesn’t pay, or does it
guestdb02352
 
Case 8 Discussion
Case 8 DiscussionCase 8 Discussion
Case 8 Discussion
P4Strategy
 

Tendances (13)

Skipping class- Muckrakers
Skipping class- MuckrakersSkipping class- Muckrakers
Skipping class- Muckrakers
 
Hospice Palliative Conference
Hospice Palliative ConferenceHospice Palliative Conference
Hospice Palliative Conference
 
Should I do a BSc? A junior doctor's perspective 10/12/13
Should I do a BSc? A junior doctor's perspective 10/12/13Should I do a BSc? A junior doctor's perspective 10/12/13
Should I do a BSc? A junior doctor's perspective 10/12/13
 
197 muster2014 douglas
197 muster2014 douglas197 muster2014 douglas
197 muster2014 douglas
 
Health informatics capstone power point
Health informatics capstone power pointHealth informatics capstone power point
Health informatics capstone power point
 
Module 3 Presentation - Providing Effective Feedback
Module 3 Presentation - Providing Effective FeedbackModule 3 Presentation - Providing Effective Feedback
Module 3 Presentation - Providing Effective Feedback
 
Cramming doesn’t pay, or does it
Cramming doesn’t pay, or does itCramming doesn’t pay, or does it
Cramming doesn’t pay, or does it
 
Transitions
TransitionsTransitions
Transitions
 
Questionnaire the following questions were included in the questi
Questionnaire the following questions were included in the questiQuestionnaire the following questions were included in the questi
Questionnaire the following questions were included in the questi
 
Case 8 Discussion
Case 8 DiscussionCase 8 Discussion
Case 8 Discussion
 
Part 4: Student Expectations (Facuty-Led)
Part 4: Student Expectations (Facuty-Led)Part 4: Student Expectations (Facuty-Led)
Part 4: Student Expectations (Facuty-Led)
 
Students’ opinions pp
Students’ opinions ppStudents’ opinions pp
Students’ opinions pp
 
Part 4: Student Expectations (Semester)
Part 4: Student Expectations (Semester)Part 4: Student Expectations (Semester)
Part 4: Student Expectations (Semester)
 

Similaire à Developing a good practice framework for student complaints - Sandi Marshall

University application process
University application processUniversity application process
University application process
David Drake
 
Students use and relationship with payday loans 20150604
Students use and relationship with payday loans 20150604Students use and relationship with payday loans 20150604
Students use and relationship with payday loans 20150604
Christopher Hindle
 
CTD0023b MDC Spring Registration and Advisement
CTD0023b MDC Spring Registration and AdvisementCTD0023b MDC Spring Registration and Advisement
CTD0023b MDC Spring Registration and Advisement
vzayas
 
CTD0023B MDC Spring 2013 Registration and Advisement Training
CTD0023B MDC Spring 2013 Registration and Advisement Training CTD0023B MDC Spring 2013 Registration and Advisement Training
CTD0023B MDC Spring 2013 Registration and Advisement Training
vzayas
 
Spring Registration PPT Day 1 Oct 4
Spring Registration PPT Day 1 Oct 4Spring Registration PPT Day 1 Oct 4
Spring Registration PPT Day 1 Oct 4
vzayas
 
2017-04-21_Effective-Teaching-and-Learning-Strat-AAO-conference_2.ppt
2017-04-21_Effective-Teaching-and-Learning-Strat-AAO-conference_2.ppt2017-04-21_Effective-Teaching-and-Learning-Strat-AAO-conference_2.ppt
2017-04-21_Effective-Teaching-and-Learning-Strat-AAO-conference_2.ppt
drssaranya1
 
Competency based dental education complete presentation
Competency based dental education complete presentationCompetency based dental education complete presentation
Competency based dental education complete presentation
drssaranya1
 
Major Confusion: Helping Students Navigate Through a Maze of Majors
Major Confusion: Helping Students Navigate Through a Maze of MajorsMajor Confusion: Helping Students Navigate Through a Maze of Majors
Major Confusion: Helping Students Navigate Through a Maze of Majors
Reed T. Curtis, M.Ed.
 
CTD0023d Advisement and Registration Updates for Faculty
CTD0023d Advisement and Registration Updates for FacultyCTD0023d Advisement and Registration Updates for Faculty
CTD0023d Advisement and Registration Updates for Faculty
vzayas
 
Learner-centered-syllabus-development-for-student-success.pptx
Learner-centered-syllabus-development-for-student-success.pptxLearner-centered-syllabus-development-for-student-success.pptx
Learner-centered-syllabus-development-for-student-success.pptx
SyedNadeemAbbas6
 

Similaire à Developing a good practice framework for student complaints - Sandi Marshall (20)

Changes in student complaints and appeals, and responses to them
Changes in student complaints and appeals, and responses to themChanges in student complaints and appeals, and responses to them
Changes in student complaints and appeals, and responses to them
 
Dc new student orientation
Dc new student orientationDc new student orientation
Dc new student orientation
 
Dc academics
Dc academicsDc academics
Dc academics
 
UCAS parents presentation
UCAS parents presentationUCAS parents presentation
UCAS parents presentation
 
UCAS.pptx
UCAS.pptxUCAS.pptx
UCAS.pptx
 
University application process
University application processUniversity application process
University application process
 
Students use and relationship with payday loans 20150604
Students use and relationship with payday loans 20150604Students use and relationship with payday loans 20150604
Students use and relationship with payday loans 20150604
 
Disability Services - HS to College
Disability Services - HS to CollegeDisability Services - HS to College
Disability Services - HS to College
 
Chicagoland Occupational Therapy Fieldwork Site Study
Chicagoland Occupational Therapy Fieldwork Site StudyChicagoland Occupational Therapy Fieldwork Site Study
Chicagoland Occupational Therapy Fieldwork Site Study
 
CTD0023b MDC Spring Registration and Advisement
CTD0023b MDC Spring Registration and AdvisementCTD0023b MDC Spring Registration and Advisement
CTD0023b MDC Spring Registration and Advisement
 
CTD0023B MDC Spring 2013 Registration and Advisement Training
CTD0023B MDC Spring 2013 Registration and Advisement Training CTD0023B MDC Spring 2013 Registration and Advisement Training
CTD0023B MDC Spring 2013 Registration and Advisement Training
 
Spring Registration PPT Day 1 Oct 4
Spring Registration PPT Day 1 Oct 4Spring Registration PPT Day 1 Oct 4
Spring Registration PPT Day 1 Oct 4
 
2017-04-21_Effective-Teaching-and-Learning-Strat-AAO-conference_2.ppt
2017-04-21_Effective-Teaching-and-Learning-Strat-AAO-conference_2.ppt2017-04-21_Effective-Teaching-and-Learning-Strat-AAO-conference_2.ppt
2017-04-21_Effective-Teaching-and-Learning-Strat-AAO-conference_2.ppt
 
Competency based dental education complete presentation
Competency based dental education complete presentationCompetency based dental education complete presentation
Competency based dental education complete presentation
 
Major Confusion: Helping Students Navigate Through a Maze of Majors
Major Confusion: Helping Students Navigate Through a Maze of MajorsMajor Confusion: Helping Students Navigate Through a Maze of Majors
Major Confusion: Helping Students Navigate Through a Maze of Majors
 
10 Tips to Get Into the College of Your Dreams
10 Tips to Get Into the College of Your Dreams10 Tips to Get Into the College of Your Dreams
10 Tips to Get Into the College of Your Dreams
 
Focus Group Discussion Presentation
Focus Group Discussion PresentationFocus Group Discussion Presentation
Focus Group Discussion Presentation
 
CTD0023d Advisement and Registration Updates for Faculty
CTD0023d Advisement and Registration Updates for FacultyCTD0023d Advisement and Registration Updates for Faculty
CTD0023d Advisement and Registration Updates for Faculty
 
Learner-centered-syllabus-development-for-student-success.pptx
Learner-centered-syllabus-development-for-student-success.pptxLearner-centered-syllabus-development-for-student-success.pptx
Learner-centered-syllabus-development-for-student-success.pptx
 
Survive and Thrive in your HSC
Survive and Thrive in your HSCSurvive and Thrive in your HSC
Survive and Thrive in your HSC
 

Plus de Association of University Administrators

Plus de Association of University Administrators (20)

The 2017 AUA Study Tour of Switzerland and Germany
The 2017 AUA Study Tour of Switzerland and GermanyThe 2017 AUA Study Tour of Switzerland and Germany
The 2017 AUA Study Tour of Switzerland and Germany
 
Global Trends in Study Abroad: Student Engagement in International Experience
Global Trends in Study Abroad: Student Engagement in International ExperienceGlobal Trends in Study Abroad: Student Engagement in International Experience
Global Trends in Study Abroad: Student Engagement in International Experience
 
International Student Mobility Trends: Can National Policies Support (or Obst...
International Student Mobility Trends: Can National Policies Support (or Obst...International Student Mobility Trends: Can National Policies Support (or Obst...
International Student Mobility Trends: Can National Policies Support (or Obst...
 
Go International@ Stand Out. Is the UK Making its Mark on Mobility
Go International@ Stand Out. Is the UK Making its Mark on MobilityGo International@ Stand Out. Is the UK Making its Mark on Mobility
Go International@ Stand Out. Is the UK Making its Mark on Mobility
 
Co-designing space that works for everyone
Co-designing space that works for everyoneCo-designing space that works for everyone
Co-designing space that works for everyone
 
"So What Do You Do?" - Building an External Reputation
"So What Do You Do?" - Building an External Reputation"So What Do You Do?" - Building an External Reputation
"So What Do You Do?" - Building an External Reputation
 
The 5 lessons learnt through a critical investigation of professional develop...
The 5 lessons learnt through a critical investigation of professional develop...The 5 lessons learnt through a critical investigation of professional develop...
The 5 lessons learnt through a critical investigation of professional develop...
 
Enhancing public speaking skills using improvisation techniques
Enhancing public speaking skills using improvisation techniquesEnhancing public speaking skills using improvisation techniques
Enhancing public speaking skills using improvisation techniques
 
Cross departmental effectiveness to improve the student experience: a case study
Cross departmental effectiveness to improve the student experience: a case studyCross departmental effectiveness to improve the student experience: a case study
Cross departmental effectiveness to improve the student experience: a case study
 
Creating an Engaged and Effective Technical Team
Creating an Engaged and Effective Technical TeamCreating an Engaged and Effective Technical Team
Creating an Engaged and Effective Technical Team
 
Celebrating 15 Years of the AUA PgCert
Celebrating 15 Years of the AUA PgCertCelebrating 15 Years of the AUA PgCert
Celebrating 15 Years of the AUA PgCert
 
Mark of Excellence
Mark of ExcellenceMark of Excellence
Mark of Excellence
 
Beyond Brexit – Post EU Scenarios for Higher Education
Beyond Brexit – Post EU Scenarios for Higher EducationBeyond Brexit – Post EU Scenarios for Higher Education
Beyond Brexit – Post EU Scenarios for Higher Education
 
Strathclyde’s Distinctive Approach to Enhancing Students’ Experience
Strathclyde’s Distinctive Approach to Enhancing Students’ ExperienceStrathclyde’s Distinctive Approach to Enhancing Students’ Experience
Strathclyde’s Distinctive Approach to Enhancing Students’ Experience
 
Find Your Presenting Style
Find Your Presenting StyleFind Your Presenting Style
Find Your Presenting Style
 
Becoming an AUA Accredited Member or Fellow
Becoming an AUA Accredited Member or FellowBecoming an AUA Accredited Member or Fellow
Becoming an AUA Accredited Member or Fellow
 
AUA Networking
AUA NetworkingAUA Networking
AUA Networking
 
Building an External Reputation
Building an External ReputationBuilding an External Reputation
Building an External Reputation
 
UCAS Presentation - Clare Marchant ARC 2017
UCAS Presentation - Clare Marchant ARC 2017UCAS Presentation - Clare Marchant ARC 2017
UCAS Presentation - Clare Marchant ARC 2017
 
Hot topics: ARC Assessment & Quality Practitioner Group Updates
Hot topics: ARC Assessment & Quality Practitioner Group UpdatesHot topics: ARC Assessment & Quality Practitioner Group Updates
Hot topics: ARC Assessment & Quality Practitioner Group Updates
 

Dernier

Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfActivity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdf
ciinovamais
 
Gardella_PRCampaignConclusion Pitch Letter
Gardella_PRCampaignConclusion Pitch LetterGardella_PRCampaignConclusion Pitch Letter
Gardella_PRCampaignConclusion Pitch Letter
MateoGardella
 
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
heathfieldcps1
 
Seal of Good Local Governance (SGLG) 2024Final.pptx
Seal of Good Local Governance (SGLG) 2024Final.pptxSeal of Good Local Governance (SGLG) 2024Final.pptx
Seal of Good Local Governance (SGLG) 2024Final.pptx
negromaestrong
 

Dernier (20)

Unit-V; Pricing (Pharma Marketing Management).pptx
Unit-V; Pricing (Pharma Marketing Management).pptxUnit-V; Pricing (Pharma Marketing Management).pptx
Unit-V; Pricing (Pharma Marketing Management).pptx
 
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfActivity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdf
 
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
 
microwave assisted reaction. General introduction
microwave assisted reaction. General introductionmicrowave assisted reaction. General introduction
microwave assisted reaction. General introduction
 
Class 11th Physics NEET formula sheet pdf
Class 11th Physics NEET formula sheet pdfClass 11th Physics NEET formula sheet pdf
Class 11th Physics NEET formula sheet pdf
 
Gardella_PRCampaignConclusion Pitch Letter
Gardella_PRCampaignConclusion Pitch LetterGardella_PRCampaignConclusion Pitch Letter
Gardella_PRCampaignConclusion Pitch Letter
 
fourth grading exam for kindergarten in writing
fourth grading exam for kindergarten in writingfourth grading exam for kindergarten in writing
fourth grading exam for kindergarten in writing
 
Z Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot GraphZ Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot Graph
 
Key note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfKey note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdf
 
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
 
Paris 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activityParis 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activity
 
APM Welcome, APM North West Network Conference, Synergies Across Sectors
APM Welcome, APM North West Network Conference, Synergies Across SectorsAPM Welcome, APM North West Network Conference, Synergies Across Sectors
APM Welcome, APM North West Network Conference, Synergies Across Sectors
 
Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..
 
Seal of Good Local Governance (SGLG) 2024Final.pptx
Seal of Good Local Governance (SGLG) 2024Final.pptxSeal of Good Local Governance (SGLG) 2024Final.pptx
Seal of Good Local Governance (SGLG) 2024Final.pptx
 
Unit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptxUnit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptx
 
Unit-IV- Pharma. Marketing Channels.pptx
Unit-IV- Pharma. Marketing Channels.pptxUnit-IV- Pharma. Marketing Channels.pptx
Unit-IV- Pharma. Marketing Channels.pptx
 
Measures of Dispersion and Variability: Range, QD, AD and SD
Measures of Dispersion and Variability: Range, QD, AD and SDMeasures of Dispersion and Variability: Range, QD, AD and SD
Measures of Dispersion and Variability: Range, QD, AD and SD
 
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptxBasic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
 
Measures of Central Tendency: Mean, Median and Mode
Measures of Central Tendency: Mean, Median and ModeMeasures of Central Tendency: Mean, Median and Mode
Measures of Central Tendency: Mean, Median and Mode
 
This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.
 

Developing a good practice framework for student complaints - Sandi Marshall

  • 1. “Fit to Sit” : can you please everyone? Sandi Marshall : Policy Advisor Student Cases
  • 2. Questions that are being asked Yesterday on a JISC mail site the following questions were posed • Have you considered introducing a Fit to Sit Policy? • What was the reaction? • If you have, did it reduce the number of appeals?
  • 3. Why? There are snags with extenuating circumstances procedures : • risk of inconsistency in interpretation across the University • students attempt to raise marks or classification • increasing number of appeals based on late mitigation
  • 4. The Exeter experience • 500% increase in Stage 2 appeals over three years • 250 appeals in 2011/12 – half of them late mitigation
  • 5. Who has introduced Fit to Sit? Of 24 Russell group Universities, the following have Fit to Sit • Birmingham University • Kings College London • LSE • Queen Mary’s
  • 6. Positive Response Those Universities who have introduced it report • a clearer message • more consistency • fewer appeals eg Sunderland : MPharm drop in appeals from 16 in 2004/5 to 0 in 2006/7
  • 7. Basic Principles • by submitting an assessment or sitting an exam you confirm you are fit to do so • extenuating circumstances will not be accepted unless you can demonstrate your judgment was impaired • a deferral or extension may be granted • proxy marks or other similar devices are not permitted
  • 8. Snags from the students’ point of view • you must make decision before the exam • if you leave it too late to get a decision before the exam you risk a mark of zero being recorded
  • 9. Other considerations • disability discrimination act • how quickly can you turn around the decisions? • might you have to take the decisions centrally? • ref/def period and international students (Imperial and Edinburgh expect students to re-sit in the UK. Imperial, Queen Mary’s and LSE have no re-sit period. Students have to wait until next session)
  • 10. The case of Shelley Mulgrew Shelley wakes up the day before an exam with stomach ache. The GP says she has gastro-enteritis and sign a certificate to that effect • at a University without a Fit to Sit Policy she could sit the exam and also put in for mitigation • at a University with a Fit to Sit Policy she must decide whether to try the exam and underperform or not attend and risk a mark of zero
  • 11. Fit to Sit : the way of the future ? Contact me: Sandi Marshall 01392 722202