Irritations in the Coffee Shop Industry in London
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3. Irritation # 1
“It's pretty small
inside and the
seating is all very
close together”
william.yourva@gmail.com 3
4. Irritation # 2
“It is crowded
and the queue
long”
william.yourva@gmail.com 4
5. Irritation # 3
“Not somewhere
for busy times or
a discrete chat”
william.yourva@gmail.com 5
6. Irritation # 4
“Staff member had
no interest in
actually helping
me decide what I
wanted”william.yourva@gmail.com 6
7. Irritation # 5
“A bit hard to find
(underground down a
narrow staircase in the
street), very warm, and
cramped quarters”william.yourva@gmail.com 7
8. Irritation # 6
“They don't accept
card payments. That's
the major and
significant downside”
william.yourva@gmail.com 8
9. Irritation # 7
“Waited for 15
minutes while being
actively ignored by
the waitress”
william.yourva@gmail.com 9
10. Irritation # 8
“The tiny seating is a
bit uncomfortable, not
the place you would
seat for a long time”
william.yourva@gmail.com 10
11. Irritation # 9
“It's dirty, the service
is terrible , and the
coffee is massively
overrated”
william.yourva@gmail.com 11
12. Irritation # 10
“The staff isn't as
friendly as you would
expect and would
often ignore you and
just talk to each other”
william.yourva@gmail.com 12
13. Irritation # 11
“The most expensive
takeaway coffee I've
bought in London so I
was kind of expecting
more”
william.yourva@gmail.com 13
25. Irritation # 23
“The music playing at the
time of my visit was the
most inappropriate noise
I have ever heard at a
coffee shop”william.yourva@gmail.com 25
26. Irritation # 24
“When will shops
learn the music if for
the customers and
NOT the staff ?”
william.yourva@gmail.com 26
41. Irritation # 39
“It suffers from lack
of space which
affects the ambience
of the place”
william.yourva@gmail.com 41
42. EMAIL ME AT william.yourva@gmail.com
to get more.
THIS IS ONLY PART OF A LARGE
RESEARCH I’VE DONE ON
STRATEGIES and TACTICS in the
COFFEE SHOP INDUSTRY IN
LONDON IN 2014
william.yourva@gmail.com 42