SlideShare une entreprise Scribd logo
1  sur  42
Télécharger pour lire hors ligne
2014 Top Irritations in
the Coffee Shop
Industry in London
Presented by: William Marco
william.yourva@gmail.com 1
What are
the
irritations
customers
say ?
william.yourva@gmail.com 2
Irritation # 1
“It's pretty small
inside and the
seating is all very
close together”
william.yourva@gmail.com 3
Irritation # 2
“It is crowded
and the queue
long”
william.yourva@gmail.com 4
Irritation # 3
“Not somewhere
for busy times or
a discrete chat”
william.yourva@gmail.com 5
Irritation # 4
“Staff member had
no interest in
actually helping
me decide what I
wanted”william.yourva@gmail.com 6
Irritation # 5
“A bit hard to find
(underground down a
narrow staircase in the
street), very warm, and
cramped quarters”william.yourva@gmail.com 7
Irritation # 6
“They don't accept
card payments. That's
the major and
significant downside”
william.yourva@gmail.com 8
Irritation # 7
“Waited for 15
minutes while being
actively ignored by
the waitress”
william.yourva@gmail.com 9
Irritation # 8
“The tiny seating is a
bit uncomfortable, not
the place you would
seat for a long time”
william.yourva@gmail.com 10
Irritation # 9
“It's dirty, the service
is terrible , and the
coffee is massively
overrated”
william.yourva@gmail.com 11
Irritation # 10
“The staff isn't as
friendly as you would
expect and would
often ignore you and
just talk to each other”
william.yourva@gmail.com 12
Irritation # 11
“The most expensive
takeaway coffee I've
bought in London so I
was kind of expecting
more”
william.yourva@gmail.com 13
Irritation # 12
“Coffee was sour
and not nice at
all”
william.yourva@gmail.com 14
Irritation # 13
“Difficult to get
seats though”
william.yourva@gmail.com 15
Irritation # 14
“Limited options
for coffee types”
william.yourva@gmail.com 16
Irritation # 15
“Their filter coffee's
come out luke
warm and weak”
william.yourva@gmail.com 17
Irritation # 16
“I particularly
dislike is how noisy
the place is”
william.yourva@gmail.com 18
Irritation # 17
“The coffee was not
smooth and did not
have the texture like
melted ice cream”
william.yourva@gmail.com 19
Irritation # 18
“Absolutely
rubbish!”
william.yourva@gmail.com 20
Irritation # 19
“Ice chocolate
boring”
william.yourva@gmail.com 21
Irritation # 20
“It's very
expensive”
william.yourva@gmail.com 22
Irritation # 21
“Beverages are
not good at all,
dry and feels old”
william.yourva@gmail.com 23
Irritation # 22
“The decor was
dark and run
down”
william.yourva@gmail.com 24
Irritation # 23
“The music playing at the
time of my visit was the
most inappropriate noise
I have ever heard at a
coffee shop”william.yourva@gmail.com 25
Irritation # 24
“When will shops
learn the music if for
the customers and
NOT the staff ?”
william.yourva@gmail.com 26
Irritation # 25
“Totally not worth
it”
william.yourva@gmail.com 27
Irritation # 26
“They never have
much vegetarian
stuff compared to the
other coffee shops”
william.yourva@gmail.com 28
Irritation # 27
“The service
ranges from slow
to somewhat rude”
william.yourva@gmail.com 29
Irritation # 28
“The seafood
risotto was too
bland for our taste”
william.yourva@gmail.com 30
Irritation # 29
“No general
pleasantries that I've
come to expect with a
nice little local place”
william.yourva@gmail.com 31
Irritation # 30
“I got no eye
contact from the
staff on paying my
bill”
william.yourva@gmail.com 32
Irritation # 31
“it stinks and will
ruin your
appetite!”
william.yourva@gmail.com 33
Irritation # 32
“Don't open at the
indicated time on
Sundays (10am, not
9am) even though it says
9am on their door”
william.yourva@gmail.com 34
Irritation # 33
“Overpriced toastie
which did not taste of
anything and was
cooking in too much
butter”
william.yourva@gmail.com 35
Irritation # 34
“Was disappointed
when milk and
coffee was
burnt/bitter”
william.yourva@gmail.com 36
Irritation # 35
“Serving me up
the weak, bitter,
over extracted
"flat" white”
william.yourva@gmail.com 37
Irritation # 36
“Cold filter coffee
both times I went
there”
william.yourva@gmail.com 38
Irritation # 37
“Worst service
ever”
william.yourva@gmail.com 39
Irritation # 38
“Disgusting
coffee”
william.yourva@gmail.com 40
Irritation # 39
“It suffers from lack
of space which
affects the ambience
of the place”
william.yourva@gmail.com 41
EMAIL ME AT william.yourva@gmail.com
to get more.
THIS IS ONLY PART OF A LARGE
RESEARCH I’VE DONE ON
STRATEGIES and TACTICS in the
COFFEE SHOP INDUSTRY IN
LONDON IN 2014
william.yourva@gmail.com 42

Contenu connexe

En vedette

Business plan coffee shop
Business plan coffee shopBusiness plan coffee shop
Business plan coffee shop
Amol Kadu
 
Dermatologic topical corticosteroids Dermatologic topical corticosteroids
Dermatologic topical corticosteroids 	 Dermatologic topical corticosteroidsDermatologic topical corticosteroids 	 Dermatologic topical corticosteroids
Dermatologic topical corticosteroids Dermatologic topical corticosteroids
MedicineAndDermatology
 
The Language of Discovery: Designing Big Data Interactions
The Language of Discovery: Designing Big Data InteractionsThe Language of Discovery: Designing Big Data Interactions
The Language of Discovery: Designing Big Data Interactions
Joe Lamantia
 

En vedette (20)

Réseau lora
Réseau loraRéseau lora
Réseau lora
 
Lianza 2 Comics For Libraries
Lianza 2 Comics For LibrariesLianza 2 Comics For Libraries
Lianza 2 Comics For Libraries
 
La cellule de nageotte
La cellule de nageotteLa cellule de nageotte
La cellule de nageotte
 
Radio Mobile -Technologie sans fil
Radio Mobile -Technologie sans filRadio Mobile -Technologie sans fil
Radio Mobile -Technologie sans fil
 
3.1. Évolution de la situation acridienne (septembre 2013 - mai 2016)
3.1. Évolution de la situation acridienne (septembre 2013 - mai 2016)3.1. Évolution de la situation acridienne (septembre 2013 - mai 2016)
3.1. Évolution de la situation acridienne (septembre 2013 - mai 2016)
 
Encuentro de bandas de música 2006-2016
Encuentro de bandas de música 2006-2016Encuentro de bandas de música 2006-2016
Encuentro de bandas de música 2006-2016
 
Business plan coffee shop
Business plan coffee shopBusiness plan coffee shop
Business plan coffee shop
 
Instagram Irritations and Instagram Iinsights
Instagram Irritations and Instagram IinsightsInstagram Irritations and Instagram Iinsights
Instagram Irritations and Instagram Iinsights
 
Dermatologic topical corticosteroids Dermatologic topical corticosteroids
Dermatologic topical corticosteroids 	 Dermatologic topical corticosteroidsDermatologic topical corticosteroids 	 Dermatologic topical corticosteroids
Dermatologic topical corticosteroids Dermatologic topical corticosteroids
 
Improving the digital customer journey to drive bookings
Improving the digital customer journey to drive bookingsImproving the digital customer journey to drive bookings
Improving the digital customer journey to drive bookings
 
Make My Trip - Successful Journey!!!!
Make My Trip - Successful Journey!!!!Make My Trip - Successful Journey!!!!
Make My Trip - Successful Journey!!!!
 
ESL Taking a trip flashcards
ESL Taking a trip flashcardsESL Taking a trip flashcards
ESL Taking a trip flashcards
 
Transports and travelling
Transports and travellingTransports and travelling
Transports and travelling
 
Mapping the Journey – Experience Beyond the Screen
Mapping the Journey – Experience Beyond the ScreenMapping the Journey – Experience Beyond the Screen
Mapping the Journey – Experience Beyond the Screen
 
Travel vocabulary
Travel vocabularyTravel vocabulary
Travel vocabulary
 
Unit 13
Unit 13Unit 13
Unit 13
 
1 tg4 - holidays
1   tg4 - holidays1   tg4 - holidays
1 tg4 - holidays
 
姜俊宇/從資料到知識:從零開始的資料探勘
姜俊宇/從資料到知識:從零開始的資料探勘姜俊宇/從資料到知識:從零開始的資料探勘
姜俊宇/從資料到知識:從零開始的資料探勘
 
The Language of Discovery: Designing Big Data Interactions
The Language of Discovery: Designing Big Data InteractionsThe Language of Discovery: Designing Big Data Interactions
The Language of Discovery: Designing Big Data Interactions
 
The Science of Website Redesign
The Science of Website RedesignThe Science of Website Redesign
The Science of Website Redesign
 

Plus de William Marco Locañas

Plus de William Marco Locañas (20)

[Step-by-Step Guide] How To Launch A Self-Hosted WordPress Blog In 27 Minutes...
[Step-by-Step Guide] How To Launch A Self-Hosted WordPress Blog In 27 Minutes...[Step-by-Step Guide] How To Launch A Self-Hosted WordPress Blog In 27 Minutes...
[Step-by-Step Guide] How To Launch A Self-Hosted WordPress Blog In 27 Minutes...
 
[CASE STUDY] 378% ROI On Your Sales Funnel Using Facebook Ads
[CASE STUDY] 378% ROI On Your Sales Funnel Using Facebook Ads[CASE STUDY] 378% ROI On Your Sales Funnel Using Facebook Ads
[CASE STUDY] 378% ROI On Your Sales Funnel Using Facebook Ads
 
Growth Hack Your Business With Clickfunnels
Growth Hack Your Business With ClickfunnelsGrowth Hack Your Business With Clickfunnels
Growth Hack Your Business With Clickfunnels
 
Integrate Paypal with Your Website the Easy Way
Integrate Paypal with Your Website the Easy WayIntegrate Paypal with Your Website the Easy Way
Integrate Paypal with Your Website the Easy Way
 
The Secret Guide to Facebook Ads Using Qwaya
The Secret Guide to Facebook Ads Using QwayaThe Secret Guide to Facebook Ads Using Qwaya
The Secret Guide to Facebook Ads Using Qwaya
 
Reach your customers intelligently with AdRoll
Reach your customers intelligently with AdRollReach your customers intelligently with AdRoll
Reach your customers intelligently with AdRoll
 
Canva is Your Way To Amazing Social Media Results
Canva is Your Way To Amazing Social Media ResultsCanva is Your Way To Amazing Social Media Results
Canva is Your Way To Amazing Social Media Results
 
IFTTT and Buffer Puts the Internet to work for YOU
IFTTT and Buffer Puts the Internet to work for YOUIFTTT and Buffer Puts the Internet to work for YOU
IFTTT and Buffer Puts the Internet to work for YOU
 
Easily Build Your Membership Sites with KAJABI
Easily Build Your Membership Sites with KAJABIEasily Build Your Membership Sites with KAJABI
Easily Build Your Membership Sites with KAJABI
 
Ways to Guarantee Nobody Misses Your Next Webinar
Ways to Guarantee Nobody Misses Your Next WebinarWays to Guarantee Nobody Misses Your Next Webinar
Ways to Guarantee Nobody Misses Your Next Webinar
 
Grow Your Coffee Shop Business with Content Marketing Strategy
Grow Your Coffee Shop Business with Content Marketing StrategyGrow Your Coffee Shop Business with Content Marketing Strategy
Grow Your Coffee Shop Business with Content Marketing Strategy
 
Setting Up Drip Marketing Email Catcher Doesn't Have To Be Hard
Setting Up Drip Marketing Email Catcher Doesn't Have To Be HardSetting Up Drip Marketing Email Catcher Doesn't Have To Be Hard
Setting Up Drip Marketing Email Catcher Doesn't Have To Be Hard
 
Create Fascinating Online Business Presentation with Powtoon
Create Fascinating Online Business Presentation with PowtoonCreate Fascinating Online Business Presentation with Powtoon
Create Fascinating Online Business Presentation with Powtoon
 
TRELLO(A Project Management Application for YOU)
TRELLO(A Project Management Application for YOU)TRELLO(A Project Management Application for YOU)
TRELLO(A Project Management Application for YOU)
 
(The Secret Weapon Tutorial Part 2) Email + Evernote + GTD: A no BS approach ...
(The Secret Weapon Tutorial Part 2) Email + Evernote + GTD: A no BS approach ...(The Secret Weapon Tutorial Part 2) Email + Evernote + GTD: A no BS approach ...
(The Secret Weapon Tutorial Part 2) Email + Evernote + GTD: A no BS approach ...
 
(The Secret Weapon Tutorial Part 1) Email + Evernote + GTD: A no BS approach ...
(The Secret Weapon Tutorial Part 1) Email + Evernote + GTD: A no BS approach ...(The Secret Weapon Tutorial Part 1) Email + Evernote + GTD: A no BS approach ...
(The Secret Weapon Tutorial Part 1) Email + Evernote + GTD: A no BS approach ...
 
The Secret Weapon (Evernote)A no bs approach to personal productivity.
The Secret Weapon (Evernote)A no bs approach to personal productivity.The Secret Weapon (Evernote)A no bs approach to personal productivity.
The Secret Weapon (Evernote)A no bs approach to personal productivity.
 
Master The Art Of Facebooks Ads with Power Editor
Master The Art Of Facebooks Ads with Power EditorMaster The Art Of Facebooks Ads with Power Editor
Master The Art Of Facebooks Ads with Power Editor
 
The Beginners Guide to Breathtaking Presentation with Prezi
The Beginners Guide to Breathtaking Presentation with PreziThe Beginners Guide to Breathtaking Presentation with Prezi
The Beginners Guide to Breathtaking Presentation with Prezi
 
Remember Your Password as Easy as 1 2 3 with Roboform
Remember Your Password as Easy as 1 2 3 with RoboformRemember Your Password as Easy as 1 2 3 with Roboform
Remember Your Password as Easy as 1 2 3 with Roboform
 

Dernier

➥🔝 7737669865 🔝▻ manali Call-girls in Women Seeking Men 🔝manali🔝 Escorts S...
➥🔝 7737669865 🔝▻ manali Call-girls in Women Seeking Men  🔝manali🔝   Escorts S...➥🔝 7737669865 🔝▻ manali Call-girls in Women Seeking Men  🔝manali🔝   Escorts S...
➥🔝 7737669865 🔝▻ manali Call-girls in Women Seeking Men 🔝manali🔝 Escorts S...
nirzagarg
 
Lucknow 💋 Cheap Call Girls In Lucknow Get 50% Off On VIP Escorts Service 8923...
Lucknow 💋 Cheap Call Girls In Lucknow Get 50% Off On VIP Escorts Service 8923...Lucknow 💋 Cheap Call Girls In Lucknow Get 50% Off On VIP Escorts Service 8923...
Lucknow 💋 Cheap Call Girls In Lucknow Get 50% Off On VIP Escorts Service 8923...
akbard9823
 
All Types👩Of Sex Call Girls In Mohali 9053900678 Romance Service Mohali Call ...
All Types👩Of Sex Call Girls In Mohali 9053900678 Romance Service Mohali Call ...All Types👩Of Sex Call Girls In Mohali 9053900678 Romance Service Mohali Call ...
All Types👩Of Sex Call Girls In Mohali 9053900678 Romance Service Mohali Call ...
Chandigarh Call girls 9053900678 Call girls in Chandigarh
 
VIP Call Girls Vapi 7001035870 Whatsapp Number, 24/07 Booking
VIP Call Girls Vapi 7001035870 Whatsapp Number, 24/07 BookingVIP Call Girls Vapi 7001035870 Whatsapp Number, 24/07 Booking
VIP Call Girls Vapi 7001035870 Whatsapp Number, 24/07 Booking
dharasingh5698
 

Dernier (20)

➥🔝 7737669865 🔝▻ manali Call-girls in Women Seeking Men 🔝manali🔝 Escorts S...
➥🔝 7737669865 🔝▻ manali Call-girls in Women Seeking Men  🔝manali🔝   Escorts S...➥🔝 7737669865 🔝▻ manali Call-girls in Women Seeking Men  🔝manali🔝   Escorts S...
➥🔝 7737669865 🔝▻ manali Call-girls in Women Seeking Men 🔝manali🔝 Escorts S...
 
Katraj ( Call Girls ) Pune 6297143586 Hot Model With Sexy Bhabi Ready For S...
Katraj ( Call Girls ) Pune  6297143586  Hot Model With Sexy Bhabi Ready For S...Katraj ( Call Girls ) Pune  6297143586  Hot Model With Sexy Bhabi Ready For S...
Katraj ( Call Girls ) Pune 6297143586 Hot Model With Sexy Bhabi Ready For S...
 
Dighi ( Call Girls ) Pune 6297143586 Hot Model With Sexy Bhabi Ready For Se...
Dighi ( Call Girls ) Pune  6297143586  Hot Model With Sexy Bhabi Ready For Se...Dighi ( Call Girls ) Pune  6297143586  Hot Model With Sexy Bhabi Ready For Se...
Dighi ( Call Girls ) Pune 6297143586 Hot Model With Sexy Bhabi Ready For Se...
 
VIP Model Call Girls Sangvi ( Pune ) Call ON 8005736733 Starting From 5K to 2...
VIP Model Call Girls Sangvi ( Pune ) Call ON 8005736733 Starting From 5K to 2...VIP Model Call Girls Sangvi ( Pune ) Call ON 8005736733 Starting From 5K to 2...
VIP Model Call Girls Sangvi ( Pune ) Call ON 8005736733 Starting From 5K to 2...
 
Food & Nutrition Strategy Baseline (FNS.pdf)
Food & Nutrition Strategy Baseline (FNS.pdf)Food & Nutrition Strategy Baseline (FNS.pdf)
Food & Nutrition Strategy Baseline (FNS.pdf)
 
VIP Model Call Girls Wakad ( Pune ) Call ON 8005736733 Starting From 5K to 25...
VIP Model Call Girls Wakad ( Pune ) Call ON 8005736733 Starting From 5K to 25...VIP Model Call Girls Wakad ( Pune ) Call ON 8005736733 Starting From 5K to 25...
VIP Model Call Girls Wakad ( Pune ) Call ON 8005736733 Starting From 5K to 25...
 
Top Rated Pune Call Girls Dehu road ⟟ 6297143586 ⟟ Call Me For Genuine Sex S...
Top Rated  Pune Call Girls Dehu road ⟟ 6297143586 ⟟ Call Me For Genuine Sex S...Top Rated  Pune Call Girls Dehu road ⟟ 6297143586 ⟟ Call Me For Genuine Sex S...
Top Rated Pune Call Girls Dehu road ⟟ 6297143586 ⟟ Call Me For Genuine Sex S...
 
Lucknow 💋 Cheap Call Girls In Lucknow Get 50% Off On VIP Escorts Service 8923...
Lucknow 💋 Cheap Call Girls In Lucknow Get 50% Off On VIP Escorts Service 8923...Lucknow 💋 Cheap Call Girls In Lucknow Get 50% Off On VIP Escorts Service 8923...
Lucknow 💋 Cheap Call Girls In Lucknow Get 50% Off On VIP Escorts Service 8923...
 
VIP Model Call Girls Swargate ( Pune ) Call ON 8005736733 Starting From 5K to...
VIP Model Call Girls Swargate ( Pune ) Call ON 8005736733 Starting From 5K to...VIP Model Call Girls Swargate ( Pune ) Call ON 8005736733 Starting From 5K to...
VIP Model Call Girls Swargate ( Pune ) Call ON 8005736733 Starting From 5K to...
 
All Types👩Of Sex Call Girls In Mohali 9053900678 Romance Service Mohali Call ...
All Types👩Of Sex Call Girls In Mohali 9053900678 Romance Service Mohali Call ...All Types👩Of Sex Call Girls In Mohali 9053900678 Romance Service Mohali Call ...
All Types👩Of Sex Call Girls In Mohali 9053900678 Romance Service Mohali Call ...
 
Top Call Girls Madhapur (7877925207) High Class sexy models available 24*7
Top Call Girls Madhapur (7877925207) High Class sexy models available 24*7Top Call Girls Madhapur (7877925207) High Class sexy models available 24*7
Top Call Girls Madhapur (7877925207) High Class sexy models available 24*7
 
VIP Model Call Girls Alandi ( Pune ) Call ON 8005736733 Starting From 5K to 2...
VIP Model Call Girls Alandi ( Pune ) Call ON 8005736733 Starting From 5K to 2...VIP Model Call Girls Alandi ( Pune ) Call ON 8005736733 Starting From 5K to 2...
VIP Model Call Girls Alandi ( Pune ) Call ON 8005736733 Starting From 5K to 2...
 
Top Rated Pune Call Girls Yashwant Nagar ⟟ 6297143586 ⟟ Call Me For Genuine ...
Top Rated  Pune Call Girls Yashwant Nagar ⟟ 6297143586 ⟟ Call Me For Genuine ...Top Rated  Pune Call Girls Yashwant Nagar ⟟ 6297143586 ⟟ Call Me For Genuine ...
Top Rated Pune Call Girls Yashwant Nagar ⟟ 6297143586 ⟟ Call Me For Genuine ...
 
Call Girls Sb Road Call Me 7737669865 Budget Friendly No Advance Booking
Call Girls Sb Road Call Me 7737669865 Budget Friendly No Advance BookingCall Girls Sb Road Call Me 7737669865 Budget Friendly No Advance Booking
Call Girls Sb Road Call Me 7737669865 Budget Friendly No Advance Booking
 
Baner Pashan Link Road [ Escorts in Pune ₹7.5k Pick Up & Drop With Cash Payme...
Baner Pashan Link Road [ Escorts in Pune ₹7.5k Pick Up & Drop With Cash Payme...Baner Pashan Link Road [ Escorts in Pune ₹7.5k Pick Up & Drop With Cash Payme...
Baner Pashan Link Road [ Escorts in Pune ₹7.5k Pick Up & Drop With Cash Payme...
 
Call On 6297143586 Pune Airport Call Girls In All Pune 24/7 Provide Call Wit...
Call On 6297143586  Pune Airport Call Girls In All Pune 24/7 Provide Call Wit...Call On 6297143586  Pune Airport Call Girls In All Pune 24/7 Provide Call Wit...
Call On 6297143586 Pune Airport Call Girls In All Pune 24/7 Provide Call Wit...
 
Get Premium Alandi Road Call Girls (8005736733) 24x7 Rate 15999 with A/c Room...
Get Premium Alandi Road Call Girls (8005736733) 24x7 Rate 15999 with A/c Room...Get Premium Alandi Road Call Girls (8005736733) 24x7 Rate 15999 with A/c Room...
Get Premium Alandi Road Call Girls (8005736733) 24x7 Rate 15999 with A/c Room...
 
Top Rated Pune Call Girls Baner ⟟ 6297143586 ⟟ Call Me For Genuine Sex Servi...
Top Rated  Pune Call Girls Baner ⟟ 6297143586 ⟟ Call Me For Genuine Sex Servi...Top Rated  Pune Call Girls Baner ⟟ 6297143586 ⟟ Call Me For Genuine Sex Servi...
Top Rated Pune Call Girls Baner ⟟ 6297143586 ⟟ Call Me For Genuine Sex Servi...
 
(ISHITA) Call Girls Service Malegaon Call Now 8250077686 Malegaon Escorts 24x7
(ISHITA) Call Girls Service Malegaon Call Now 8250077686 Malegaon Escorts 24x7(ISHITA) Call Girls Service Malegaon Call Now 8250077686 Malegaon Escorts 24x7
(ISHITA) Call Girls Service Malegaon Call Now 8250077686 Malegaon Escorts 24x7
 
VIP Call Girls Vapi 7001035870 Whatsapp Number, 24/07 Booking
VIP Call Girls Vapi 7001035870 Whatsapp Number, 24/07 BookingVIP Call Girls Vapi 7001035870 Whatsapp Number, 24/07 Booking
VIP Call Girls Vapi 7001035870 Whatsapp Number, 24/07 Booking
 

Irritations in the Coffee Shop Industry in London