1. Yves Caseau - Digital Age Information Systems – November 2015 1/20
Digital Business Transformation: Information
Systems Disruption and Software Factories
Yves CASEAU
AXA Group Head of Digital
NATF (National Academy of Technologies of France)

2. Yves Caseau - Digital Age Information Systems – November 2015 2/20
Outline
1. Digital Revolution
When companies need to evolve together with their
customers and with their technology environment
2. Information Systems Revolution
Master the new set of tools, the new ways of working
… because “software is eating the world”
3. Software Factories
Build the capability to constantly evolve your software
assets
The Compass
The Map
The Target
Software
Strategy
CUSTOMER
EMPOWERMENT
Intention
Economy
Increasing
Complexity
Continuous
Change
Measure
Obsession
Markets are
Conversations

3. Yves Caseau - Digital Age Information Systems – November 2015 3/20
Part One : Digital Revolution
Software
Strategy
CUSTOMER
EMPOWERMENT
Intention
Economy
Increasing
Complexity
Continuous
Change
Measure
Obsession
Markets are
Conversations
The Map

4. Yves Caseau - Digital Age Information Systems – November 2015 4/20
Staying in Touch with Digital Customers
l Markets Are Conversations –
Listen and reply J
l Our Customer Is The Architect of Her Own Experience
l Pulling Opportunities from Customer Intimacy
l Complexity and Continuous Change require Agility

5. Yves Caseau - Digital Age Information Systems – November 2015 5/20
// finds a cell with a min count (heuristic)
findPivot(g:Grid) : any
-> let minv := 10, cmin := unknown in
(for c in g.cells
(if (c.value = 0 & c.count < minv)
(minv := c.count, cmin := c)),
cmin)
// solves a sudoku : branch on possible
// values using a recursive function
// branch(...) does all the work :)
solve(g:Grid) : boolean
-> when c := findPivot(g) in
exists(v in (1 .. 9) |
(if c.possible[v]
branch((c.value := v,
solve(g)))
else false))
else true
// first propagation rule
r1() :: rule( c.value := v =>
(store(c.line.counts,v,0),
store(c.column.counts,v,0),
store(c.square.counts,v,0),
for v2 in (1 .. 9)
(if (v != v2 & c.possible[v2]) noLonger(c,v2),
for c2 in (c.line.cells but c) forbid(c2,v),
for c2 in (c.column.cells but c) forbid(c2,v),
for c2 in (c.square.cells but c) forbid(c2,v))))
// if c.count = 1, the only possible value is certain
r2() :: rule( c.count := y & y = 1 =>
c.value := some(y in (1 .. 9) | c.possible[y]))
// if a value v is possible only in one cell, it is certain
r3() :: rule( updateCount(cs,v) & cs.counts[v] <= 1
=> when c := some(c in cs.cells |
c.value = 0 & c.possible[v]) in
c.value := v
else contradiction!())
No Digital Leader Without
a Software Strategy
l “Software is eating the world”
– M. Andreesen
l Your software sourcing & crafting strategy says
which ecosystems you will be part of
l Agility (both speed and flexibility) is determined
by your software strategy

6. Yves Caseau - Digital Age Information Systems – November 2015 6/20
Constantly Changing Software
Requires New Methods
l Source code becomes more important
(shown, shared and modified)
l Since building is a constant task,
the process becomes more important than the result
l The heart of the game is to constantly learn new skills

7. Yves Caseau - Digital Age Information Systems – November 2015 7/20
Platforms, APIs & Open Source Practice
l White-box integration with source code
l There is a treasure trove of value in the existing open source
communities
l APIs is a service architecture game :
modularity, event-oriented architecture, data exposition
l Good software is built incrementally through feedback

8. Yves Caseau - Digital Age Information Systems – November 2015 8/20
Part Two : Information Systems Revolution
The Compass

9. Yves Caseau - Digital Age Information Systems – November 2015 9/20
The New Way of Working
of Web’s Giants
l “Measure Obsession”
l The most precious currency
in the digital world is the customer’s time
l Build versus Buy
l Lean Startup and Devops

10. Yves Caseau - Digital Age Information Systems – November 2015 10/20
Platforms Attract Value and
Satisfy Customers
l Need for more and more software,
at cheaper prices
l The need for constant innovation implies open innovation
l Enroll ecosystems to develop your software
l The platform game is “give and take”

11. Yves Caseau - Digital Age Information Systems – November 2015 11/20
Design Emotional
Smartphone Experiences
• Smartphone revolution is
more than Mobile Web
• Apps should support daily conversations:
Content strategy is necessary
• “Do one thing really well”
• Design “to reduce friction & to increase pleasure”

12. Yves Caseau - Digital Age Information Systems – November 2015 12/20
A New Toolbox :
Programming Has Changed !
l Test: do you write code ?
do you Google it ?
l Welcome to massively distributed
programming (e.g., from big data to connected objects)
l Systems programming, no longer computers
l Advanced AI and machine learning algorithms
are available as open source libraries

13. Yves Caseau - Digital Age Information Systems – November 2015 13/20
« Data is the New Code » :
Big Data Disruptions
l Cost and technology disruption
l “Data is becoming at heart of
Computer Science”. T. Hoffman
l A new way of programming : data-oriented, sub-linear,
machine-learning grown
l Each Web Giant is investing massively to be ahead of its
Big Data game

14. Yves Caseau - Digital Age Information Systems – November 2015 14/20
Part Three : Software Factories
The Target

15. Yves Caseau - Digital Age Information Systems – November 2015 15/20
Software Factories :
Focus on Building & Automation
l Continuous build,
integration and delivery
l A process that is run continuously must be automated
l DevOps : manage Infrastructure a code and lean cross-
function collaboration

16. Yves Caseau - Digital Age Information Systems – November 2015 16/20
Lean Software Factory :
Cross-functional Team Practices
l Cross-functional teams that live,
eat and breathe together
l Team Problem solving : Kaizen to learn collaboration
l Visual Management : systemic thinking / stigmergy
l Kanban to reduce WIP and streamline handovers

17. Yves Caseau - Digital Age Information Systems – November 2015 17/20
Love your Code and
Value your Software Teams
l Code reviews and pair programming
l Coding standards, discipline and pride
l Incremental development produces junk.
Constant refactoring is mandatory (tending the garden)
l Value your teams : let them learn J

18. Yves Caseau - Digital Age Information Systems – November 2015 18/20
Lean Startup and Lean Software Factory
team Product
Lean Software Factory / Devops
Lean Startup Product Development Cycle
(software)
code
Customer
Agile Teams
• SCRUM
• Extreme
Programming
• Lean Software
Software Factory
• Configuration
• Automation
• Infrastructure
as code
Continuous process
• Build
• Test
• Delivery
Growth Hacking
• Satisfaction &
Retention
• Virality
• Scaling
Minimum Viable
Product
• Agile Team
• Lean UX
• Focus+Excellence
Design Thinking
• Painstorming
• Problem focus
• Prototyping
• UVP
Cross-
functional
teams from
two processes
Common
artefacts: UVP,
User Stories
and Product
Embedded cycles,
not linear
processes

19. Yves Caseau - Digital Age Information Systems – November 2015 19/20
Digital Asset Maturity Model
API Maturity Engagement
Platform
Mobile-centric
User Experience
Digital Software-
centric Culture
Level 1 API exposure Cloud stack & open
source
Mobile first – obsessed
with customer’s time
Grow skills versus hire
Level 2 Open API Devops : continuous
delivery
Conversation centric –
content strategy
Developers contribute
to product design
Level 3 Micro-service
Architecture
Analytics & Big Data Leverage all smartphone
technologies (sensors &
OS)
Cross-functional
autonomous teams
Level 4 (Jeff Bezos memo) : All
services expose API
Machine Learning &
continuous adaptation
Emotional design Co-development with
customer in continuous
loop
Reference
Example
Age of
Platform
Michael
Harte
Apple Web’s
Giants

20. Yves Caseau - Digital Age Information Systems – November 2015 20/20
Conclusion
l Software is eating the world => become a software company
n Build you own software
n Be the best at what you do
n Empower those who build
l From customer to code, from code to customer
n Lean Startup Product Development
n Lean Softfware Factory (Devops)
n Each relies on the other
l It’s a new world !
n New kinds of software objects
n From projects to continuous flow of products
n Networks of cross-functional autonomous teams