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aOS Monaco 2019 - B5 - The good, the bad and the unexpected - a BOT story - Kris van der Mast
- 3. Kris van der Mast @KrisvanderMast
VaHa bvba
www.cloudbrew.be
13-14 December 2019
www.azug.be
www.krisvandermast.com
- 4. Bots vs Me
September 2016
8 in production – 1st in April 2017
34 in test
Created a multitenant bot platform and follow up + test platform
- 5. Goal
• Where we came from
• Where we are now
• How we solved things along the way – our history
- 16. Lifecycle of a bot
Plan Build Test Publish Connect Evaluate
Emulator
Application
Insights
Conversation
Transcripts
DevOps Tools
Azure
BYO Web Host
WebChat
Cortana
Skype, FB
+
Custom
(DirectLine)
Application
Insights
LUIS
Suggestions
- 18. Build – strategy 2
This is a language
لغة هذه
這是一種語言
BOT_EN
Language detection
Translation to EN
- 21. UX
1. Have a welcome message
2. Failure message
3. Response buttons
4. Rating buttons
5. Typing indicator
6. Avatars
- 25. Lifecycle of a bot
Plan Build Test Publish Connect Evaluate
Author Dialogs
Design Cards
Visualize
Bot Builder SDK
Cognitive Services
Getting Started
Templates
Emulator
Application
Insights
Conversation
Transcripts
DevOps Tools
Azure
BYO Web Host
WebChat
Cortana
Skype, FB
+
Custom
(DirectLine)
Application
Insights
LUIS
Suggestions
Custom logging