Manila Water has expanded its services and improved efficiency since privatizing in 1997. It aims to become a leader in water, wastewater, and environmental services through empowering people and protecting the environment. Manila Water follows a business model of being financially profitable, socially responsible, and environmentally sustainable. It has increased 24/7 water availability from 26% of customers in 1997 to 99% in 2010. Its wastewater program has expanded the coverage of its sewer networks and treatment plants. Five of Manila Water's facilities have received ISO 14001 certification for their environmental management systems, and more facilities and the entire company will seek certification in the future. Manila Water gives public tours of its facilities to educate people about the full water

1. MWC’s ISO 14001 experience
Mark Tom Mulingbayan
2010.09.28
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Securing the Future Today

2. The Privatization of MWSS (1997)
Expand service
Metropolitan Waterworks
and Sewerage System
coverage
(MWSS)
Improve service
delivery
West East
Zone Zone Increase
operating
efficiency
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3. Vision
Our vision is to become a leader
in the provision of water, wastewater, and
other environmental services which will
Empower Protect the and Enhance
People, Environment, Sustainable
Development.
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4. Manila Water’s Business Model
Financially Socially Environmentally
Profitable Responsible Sustainable
“The Triple Bottomline”
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5. 24/7 Water Availability
1997 2010
3.1 MILLION CUSTOMERS 6.1 MILLION CUSTOMERS
26% 99%
24 hours 13-23 hours 0-12 hours
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6. Wastewater Program
San Mateo
Marikina River Marikina
San Juan River Catchment
Catchment Quezon City
Rizal Province
Pasig
1997 2007 2010 Makati Antipolo
Pasig River Catchment
Taguig
3% 10% 30%
2018 2037
100% 100%
3 river system East Zone
Package Sewage Combined Sewer-Drainage Separate Sewer Systems
Treatment Plants for Systems
existing sewer
network 6

7. ISO 14001
Five facilities of MWC have
been granted ISO 14001
certification
The next few years will see
the ISO 14001
accreditation of more
facilities and ultimately, of
the entire company.
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8. Getting there…
ISO
• Certification
Audit
• Implement
EHSMS
• Review and
produce
objectives for
• Develop the improvement
EHS policy
• Documentation
• Assemble a
team
• Gain
familiarity
with the
standard
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10. Manila Water’s Lakbayan Program
Members of the public visit our
water and wastewater facilities to
appreciate the full water cycle
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11. Thank You
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