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Learning is Experience Design by Andre Plaut from human machine

Watch the full workshop here: https://www.youtube.com/watch?v=UMprxiz5rGM&feature=youtu.be

Learning a new skill is suppose to be hard, but it doesn't need to be complicated. The difference between the two is design. Learning design, to be more specific.

Learning design is the practice of translating a set of skills into an experience that empowers and enables other people. Long relegated to academia, HR teams, and compliance training, learning design (or, as it has more often and more narrowly been called, "instructional design") belongs alongside UX and Service Design as an experience design discipline. It can dramatically improve digital and real-world user experiences, change the way individuals and teams behave, and unlock how companies and organizations function. At its core, learning design is about how people consume, interpret, and apply new information and behaviors. What could be more fundamental than that?

During this workshop, we explore the key components and methods behind learning design. Together, we identify the DNA it shares with other more traditional design disciplines, and then put it all to practice by creating our very own learning experience. By the end, you'll have an entirely new set of tools in your design utility belt to help your users, colleagues, and stakeholders understand and operate in the world.

Learning is Experience Design by Andre Plaut from human machine

  1. 1. Learning is experience design. ahumanmachine.com @ahumanmachine @andreplaut
  2. 2. Think of a terrible learning experience.
  3. 3. Now think of a great learning experience.
  4. 4. The difference between the two is design.
  5. 5. Learning should be hard, but it doesn’t need to be complicated.
  6. 6.
  7. 7. a learning design studio
  8. 8. Experience Design UX / UI Design Systems Design Service Design Learning Design …
  9. 9. Similar processes & methods, different deliverables.
  10. 10. UX / Service Design Learning Design User Stories Learning Objectives As a , I want to user accomplish a task . As a , I want to learner apply a skill .
  11. 11. Awareness UX / Service Design Learning Design User Journey Learning Journey Consideration Purchase Retention Advocacy Knowledge Comprehension Application Analysis Synthesis
  12. 12. UX / Service Design Learning Design JJG’s Elements of Experience Design Elements of Learning Experience Design
  13. 13. UX / Service Design Learning Design JJG’s Elements of Experience Design
  14. 14. Alright, let’s design something together.
  15. 15. http://bit.ly/huma-LXD Learning Design Worksheet
  16. 16. What is something you want to teach others?
  17. 17. Over the last year, I’ve learned a lot about coffee, so I’ll use that as my example.
  18. 18. Strategy What’s keeping our learner from being able to do the thing we’re hoping to teach them?
  19. 19. Strategy What’s keeping our learner from being able to do the thing we’re hoping to teach them?
  20. 20. Strategy What’s keeping our learner from being able to do the thing we’re hoping to teach them? Types of Gaps Learning Gaps Non-Learning Gaps Knowledge Skill Experience Tools & Access Environmental Skill vs. Will
  21. 21. Strategy What’s keeping our learner from being able to do the thing we’re hoping to teach them? Types of Gaps Learning Gaps Non-Learning Gaps Types of coffee beans Knowledge Recognizing grind size Skill Using different brewing equipment Experience No access to brewing equipment Tools & Access Limits on caffeine consumption Environment No interest in coffee Skill vs. Will
  22. 22. Strategy What’s keeping our learner from being able to do the thing we’re hoping to teach them?
  23. 23. Strategy What’s keeping our learner from being able to do the thing we’re hoping to teach them? Requirements What are the building blocks that will take our learner from Point A to Point B?
  24. 24. Requirements What are the building blocks that will take our learner from Point A to Point B?
  25. 25. Requirements What are the building blocks that will take our learner from Point A to Point B? Point B (The Learning Goal) make a perfect latte. As a , I want to be able to beginner describe the role that grind size plays in espresso extraction. Learning Objectives As a , I need to be able to beginner
  26. 26. Requirements What are the building blocks that will take our learner from Point A to Point B? Point B (The Learning Goal)
  27. 27. Requirements What are the building blocks that will take our learner from Point A to Point B? Learning Objectives Point B (The Learning Goal)
  28. 28. Requirements What are the building blocks that will take our learner from Point A to Point B? Learning Objectives Point B (The Learning Goal) Make a perfect latte. Pull a perfect espresso shot. Properly froth milk. Identify the right beans. Grinding beans to the right setting. Achieving proper extraction using an espresso machine. Using a steam wand. Identifying the right milk temp & texture. Pouring the milk into the coffee. … … … … … … … … … … … …
  29. 29. Requirements What are the building blocks that will take our learner from Point A to Point B?
  30. 30. Strategy What’s keeping our learner from being able to do the thing we’re hoping to teach them? Requirements What are the building blocks that will take our learner from Point A to Point B? Structure How will the learning experience be organized?
  31. 31. Structure How will the learning experience be organized?
  32. 32. Awareness UX / Service Design Learning Design User Journey Learning Journey Consideration Purchase Retention Advocacy Knowledge Comprehension Application Analysis Synthesis
  33. 33. Structure How will the learning experience be organized? Bloom’s Taxonomy Knowledge Comprehension Application Analysis Synthesis Evaluation
  34. 34. Structure How will the learning experience be organized? Knowledge Comprehension Application “I can list the different types of grind size for coffee beans.” “I can describe the impact that grind size has on taste, texture, and caffeine extraction.” “I can consistently grind coffee beans to the right size for espresso.
  35. 35. Structure How will the learning experience be organized?
  36. 36. Structure How will the learning experience be organized? Interaction How will learners interact with the concepts and skills? Strategy What’s keeping our learner from being able to do the thing we’re hoping to teach them? Requirements What are the building blocks that will take our learner from Point A to Point B?
  37. 37. Interaction How will learners interact with the concepts and skills?
  38. 38. Interaction Formats Discussions Lectures Activities Quizzes Case Studies Demos Interaction How will learners interact with the concepts and skills? Critique Sessions Projects Video, Audio, & Text
  39. 39. Knowledge Comprehension Application “I can list the different types of grind size for coffee beans.” “I can describe the impact that grind size has on taste, texture, and caffeine extraction.” “I can consistently grind coffee beans to the right size for espresso. Interaction How will learners interact with the concepts and skills? Lecture Demonstration Activity Introduction to Coffee Grind Sizes Demo: Brewing Coffee with Different Grinds Activity: Grind Your Coffee Beans!
  40. 40. Interaction How will learners interact with the concepts and skills?
  41. 41. Interaction How will learners interact with the concepts and skills? Sensory What will the learning experience look and feel like? Structure How will the learning experience be organized? Strategy What’s keeping our learner from being able to do the thing we’re hoping to teach them? Requirements What are the building blocks that will take our learner from Point A to Point B?
  42. 42. Sensory What will the learning experience look and feel like?
  43. 43. Sensory What will the learning experience look and feel like? Ensuring that the look and feel of the learning experience aligns with the subject-matter and audience. A CPR class should look different than an improv class. Learners should struggle with the skills, not with the materials. The sole purpose of learning materials is to provide clarity, and sensory design plays a big part in that. Every sensory decision you make should have meaning. The colors, shapes, fonts, layouts, sounds, animations, and graphics you use should help learners connect the dots. The tone of a learning experience will change based on the subject, but the quality should remain high. Beautifully designed learning experiences help with retention. Alignment Clarity Meaning Polish
  44. 44. Sensory What will the learning experience look and feel like?
  45. 45. Interaction How will learners interact with the concepts and skills? Sensory What will the learning experience look and feel like? Structure How will the learning experience be organized? Strategy What’s keeping our learner from being able to do the thing we’re hoping to teach them? Requirements What are the building blocks that will take our learner from Point A to Point B?
  46. 46. Okay, so. A few final thoughts.
  47. 47. Seven learning design principles. Put the learner first. Consider the whole experience. Simple, not easy. Struggle on the right things. Mind Feel the gap. Design one thing at a time. Learning is not the answer.
  48. 48. Learning design can change the way individuals and teams behave, and unlock how companies and organizations function. Individuals Skills development Personal growth Knowledge expansion Teams Team self-governance Improved collaboration Communication & feedback Organizations Employee on-boarding Institutional knowledge Organizational strategy
  49. 49. ahumanmachine.com @ahumanmachine @andreplaut Thank you for being here.

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