1. Consultant in Works
Because you deserve the best
CTSO Trademark OMPI / WIPO N° TRDMK/248085/1
CTSO, The Ideal Partner for your Home Improvement
Contact CTSO
France: 75 bis av. St Marie 33470 Gujan Mestras
Luxembourg : 152, route de Longwy L-4831 Rodange
Suisse : Av. De Longemalle 21 1020 Renens
Tél: +33 820 221 421 Email: info@ctso.eu
Web: www.ctso.eu www.ctso-reseau.eu

2. Why integrate a ◊ CTSO: A smart choice!
dynamic net-
work of Build- CTSO is a recognized brand, tightly-knit and strongly
ing Consultants focussed on servicing customers’ needs. CTSO offers
with Builders? attractive franchise fees and no royalties, giving you
the choice of where you
The building sec- want to set up as well as
tor, one of the first exclusivity in a defined
sectors of the Brit- zone. Dynamism, a pat-
ish economy, en- tern of success and
joys good growth: brand recognition are
the key elements of our
Total turnover of British building proposition.
companies is one the highest in
Europe: €216 billion excluding VAT in Proven know how
2008. By drawing on our ex-
perience, you will have
Sustained growth of the new con- access to our top-performing and innovative methods.
struction market for many years.
Our brand values
Current economic conditions foresee Professionalism; Precision; Performance; Proximity;
a drop in the new property market in Sharing. These values are at the heart of our approach.
2009 and consequently a new bal-
ance between construction and the
Openness
renovation of old property (very ac-
CTSO is not a ‘closed shop’. You don’t need building
tive market).
sector experience to become part of our network of
Consultants. We welcome young, ambitious, driven
The results of this sustained market
people – or companies – who are used to leading a
show how it can be important to inte-
team and who want to be part of a dynamic, growing
grate a dynamic and innovative net-
network.
work, with real career prospects:
Strong growth – together
Become a Consultant!
Wherever we go, we work as a team. Regular network
meetings help us to share knowledge and keep our
Olivier Paret
Consultants up to date and full of enthusiasm.
◊ Financial conditions:
No Royalties on your turnover!
Nb Post Boxes Brand name Advertising
fee / year fee / month
0 - 40 000 3 000 € 350 €
40 000 - 80 000 4 500 € 350 €
80 000 - 120 000 6 000 € 500 €
120 000 - 160 7 000 € 500 €
000
+ 40 000 post + 2 000 € + 100 €
boxes

3. You want to create your business
And benefit from network advantages?
◊ CTSO accompagnies you in your project:
- We check up on your ability to become a Working Consultant
- We check up on your sector
- We help you choose financial partners
- We help you start your business
◊ CTSO passes on to you its know how:
- Technical and commercial training course
- Commercial and administrative organization (Action Plans)
- Management
- Communication and Marketing
◊ CTSO is present every day:
- Network organization
- Regular meetings
- Ongoing training course
- Legal support
- Partnerships
Due to more and more important demands from our clients we do what is necessary for our franchi-
sees to reinforce the quality of our network.
◊ CTSO optimizes your communication:
- Website www.ctso.eu // www.ctso-uk.co.uk
- Website listed on the best search
engines
- Internet Advertising
EcOlO-TravO (EcOlO-wOrks)
- Publications in national and inter-
national press
As part of the FECT (EFCW: European Federation of Con-
- Internal marketing service (sales
help and advice) sultants in Works), CTSO has created a label EcOlO-TravO
(EcOlO-wOrks) for ecological work. Today this label is being
certificated by French organisms, and we are fighting to
make it recognized by the European
government. Registered by the WIPO
and as part of the CTSO image, it al-
ready allows consultants to provide
their customers with ecological esti-
mates, which will give a possibility to
get 0% interest loans or tax credits.

4. CTSO Initial Training
1. Commercial training (2 days)
The CTSO Consultant acts as a middle-man between the prospective cli-
ent and the tradesman, helping to determine a quote for a fair price.
He brings service and care to his clients.
However, there is a commercial part in work .
CTSO organizes an initial training course in the following areas:
• Explanation of a CTSO consultant’s work
• Explanation of the Partnership between a
CTSO Consultant and the craftsmen
• Personal Development
• Customer Care
• Training and Development
• Hospitality
Themes:
• Understand what customers want, need, think and feel
• Ensuring satisfaction
• Taking responsibility
• Language skills
• Vocabulary
• Pronunciation
• Tone
• Listening skills
• Problem-solving skils
• Flexibility
• Initiative and proactiveness
• Task orientation
NB: The dates of the commercial and building training are defined at the
time of contract signature.

5. CTSO Initial Training
You and your CTSO consultant:
how the partnership works
Client Name……………………………………………………………………………
Address………………………………………………………………………………....
Area code……………………City……………………………………………………
Phone (landline)……………………Fax……………………Mobile………………………
Email……………………………………………………………………………………
Dear Sir/Madam,
First, thank you for contacting a CTSO consultant in relation to the work thet you have in
mind.
Your relationship with CTSO is not a commercial one, as our service is free to clients. Your
CTSO consultant is not there to ‘sell’ you a particular craftsman or business; he is simply on hand
to advise and to help you to make the right choices.
Ultimately, you will choose the craftsman/business with whom you wish to work, just as
you have decided the nature of the work to be carried out. CTSO does not have an exclusive
agreement with any craftsman or business , and your CTSO consultant will try as many companies
as it takes in order to find the one that best suits your individual needs.
If your CTSO consultant suggests a craftsman/business, you can be reassured (1) that they
have been thoroughly assessed for the quality of their work, (2) that they are qualified and capa-
ble of completing your job and (3) that they (and all employees) are registered and legally compli-
ant. All craftsmen/businesses that work with CTSO must sign a quality charter covering all relevant
commercial, technical and legal issues.
No matter what the job is, CTSO does all the background work for you!
Here is a typical example schedule of a project involving CTSO:
• The first visit (today) will enable the CTSO consultant to: discuss your project; understand
your objectives; ask questions and give you an opportunity to ask questions; and assess the
number and type of artisans/tradesmen you will need for the job.
• With a clear understanding of what you wish to achieve, the consultant will begin the search
for the people best suited to the project. In this respect, he will be able to draw on a net-
work of qualified, approved and relevant artisans/tradesmen; the ultimate choice will de-
pend on professional quality and also the specifics of your project. And don’t worry – no
matter how specialised the work you wish to have carried out, CTSO will find the right com-

6. CTSO Initial Training
• With your agreement, he will arrange for the relevant tradespeople (we suggest 2 or 3 repre-
senting each relevant sector/skill) to make a first visit and provide you with a quote. These 2
or 3 will have been selected from at least a dozen possible candidates; each is likely to have a
different view of the project and a different proposal or set of options on how to approach
the work. The consultant will accompany each of them during this first visit, explaining your
ideas and objectives, and this will help to speed up the process considerably.
• Within an agreed period of 10 days, all the tradespeople who have been invited to quote for
the job will send the relevant information to the consultant. This will allow the consultant to
examine each quote and seek additional information if needed.
• The consultant will then arrange a meeting and present you with all your options. We think
you will be pleasantly surprised in terms of price – another key advantage of working with
CTSO – and of course, the technical ability of all tradespeople involved will already have been
verified. This meeting will give you the opportunity to request further clarification of the
quote (any aspect) from the tradesperson/company involved.
• Once you have made your choice(s) – with final adjustments to the proposal, if necessary –
you provide your CTSO consultant with a cheque payable to the company or companies in-
volved. As mentioned, you do not pay CTSO – our service is free. We agree a commencement
date with the artisans/tradesmen… and the work begins!
While our legal/formal role ends at this point, we are always close at hand – and happy to
help.
We'll be there when work starts, to ensure everything goes to plan. We’ll make regular
visits to ensure all promises are being kept. And in the unlikely event that anything goes wrong or
that you become concerned about any aspect of the project, we’ll be there to support, assist and
mediate if necessary.
Our strength is in working with different artisans from different sectors. We respect
them, and they respect us. But ultimately, we are in charge – and if we ask for something, it’s in
their interest to comply.
Our goal in all of this to ensure that your project is completed to your satisfaction. We
hope you will see us as your partner, one that saves you time and money, provides you with advice
and expertise – and does it all for free!
Call any time – your CTSO consultant is always ready to help. Their details:
CONSULTANT NAME CTSO………………………………………………
Address………………………………………………………………………………....
Area code……………………City……………………………………………………
Phone (landline)……………………Fax……………………Mobile………………………
Email……………………………………………………………………………………

7. CTSO Initial Training
2. Building training (1 day)
CTSO is not a ‘closed shop’. You don’t need building sector experience to
become part of our network of Consultants.
However, the Consultant does have to understand the key elements in
building.
Program objective:
Develop a wide range of basic building skills—from groundwork, carpen-
try, electricity and painting to plumbing and heating. Training also inclu-
des painting, papering, and tiling skills —needed to maintain and renova-
te residential properties and commercial buildings.
ecOlO-travO / ecOlO-wOrks: Be prepared for the future
by learning green skills, technologies, methods, energy-
efficiencies and conservation.
NB: The dates of the commercial and building training
are defined at the time of contract signature.

8. CTSO Initial Training
2. Building training (1 day)

9. CTSO meetings
Strong growth – together
Wherever we go, we work as a team. Regular network meetings
help us to share knowledge and keep our Consultants up to date
and full of enthusiasm.
The CTSO meeting at Clermont Ferrand France
March 2010
The CTSO meeting at Clermont Ferrand France
March 2010
The 1st CTSO meeting Arcachon France
September 2009

10. CTSO communication
In partnership with international communication companies
CTSO accompanies its members by developing and reinforcing
its image.

11. CTSO communication
In partnership with international communication companies
CTSO accompanies its members by developing and reinforcing
its image.

12. CTSO communication
CTSO MAG
The CTSO online Magazine (www.journalctso.com) has been launched in
July 2009. This monthly publication provides its readers (consultants
and people at large) with home building, home improvement and CTSO
network news……..
ECOLOGY
NEWS
NETWORK
BUILDING
HOUSING
SECTORS

13. CTSO website promotion
Www.ctso.eu
85% of Internet users use search engines to find suppliers and
products.
To increase the profitability and traf-
fic to its website, CTSO works its web-
site promotion.
The techniques involved in website
promotion include site developmen,
copywriting, SEO (search engine opti-
mization), pay-per-click management
and search engine submissions.
CTSO lists its site at the most popular Internet directories which
send us substantial amounts of traffic and affect our ranking in
various search engines.

14. CTSO key figures
Nb Nb Consul- Nb Sub- Nb Represen-
Month tants consultants tatives
February 2009 1
March 2009 2
April 2009 3
May 2009 5
Juin 2009 7
July 2009 10
August 2009 14
September 2009 18
October 2009 23 1 1
November 2009 26 4 2
December 2009 28 4 2
January 2010 31 5 3
February 2010 33 6 4
March 2010 36 7 4
April 2010 40 9 5
May 2010 42 9 6
TOTAL 57
60
50
40
30
Nb Consultants
20
Nb Sub-consultants
10 Nb Representatives
0
December 2009
October 2009
February 2009
February 2010
Nb
November 2009
March 2009
March 2010
April 2009
April 2010
TOTAL
May 2009
August 2009
September 2009
January 2010
May 2010
juin-09
July 2009

15. CTSO key figures
Estimated budget / CTSO sector setting up
Licence Entry Fee
hypothesis calculation: sector of 400,000h (160 000 post boxes) worked by one single
consultant (without sales representatives).
brand licence depending of the sector size (see the prices) 7 000,00 € before tax
advertising fee (see the prices) 500,00 € before tax
registration 500,00 €
total cost to pay at the contract signature 8 000,00 €
Total Costs & Receipts / Year 1
100 000,00 €
90 000,00 €
80 000,00 € mobile phone
70 000,00 € phone + internet
60 000,00 € travel expenses
50 000,00 € setting up expenses
40 000,00 € local advertising
30 000,00 € accountancy
advertising fee
20 000,00 €
Total costs
10 000,00 €
RECEIPTS
- €
10
11
12
1
2
3
4
5
6
7
8
9
total
Total Results / Year 1
300 000,00 € Total costs
250 000,00 € RECEIPTS
200 000,00 €
monthly result without
salary
150 000,00 €
added up result without
salary
100 000,00 €
salaries
50 000,00 €
costs on a base of 50%
- €
1 2 3 4 5 6 7 8 9 10 11 12 13 salaries + costs
-50 000,00 €

16. Building industry key figures in 2009-2010
Construction industry in the European Union
Small companies employing less than 20 employees make up 97% of companies and 44% of the Eu-
ropean construction sector turnover.

17. Building industry key figures in 2009-2010

18. Building industry key figures in 2009-2010

19. Building industry key figures in 2009-2010

20. Building industry key figures in 2009-2010